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About us
Service Professor is one of the largest home service repair companies in West Michigan! From our base in Grand Rapids we serve more than 15,000 residential and commercial customers in 7 counties providing your electrical, plumbing, heating and cooling, and sewer service and repair needs. When it comes to creating the very best customer experience, few compare to Service Professor! Our commitment to providing exemplary service is the foundation of our business model and the driving force behind everything we do. Choose the team that values transparency and integrity and stands behind the work they do.
Business highlights
Emergency services offered
47 years of experience
Services we offer
Electrical. Drains. Plumbing. Heating & Cooling. Duct Cleaning.
Services we don't offer
Industrial. New Construction.
Amenities
Emergency Services
Yes
Warranties
Yes
Senior Discount
5%
Accepted Payment Methods
- Financing Available
- Check
- CreditCard
Our recent projects
- 5
Assorted photos uploaded by Service Professor Inc
Reviews
4.6389 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 79% | ||
| 10% | ||
| 4% | ||
| 3% | ||
| 4% |
Filter reviews by service
Showing 26-50 of 389 reviews
Brad A.
Jan 2022
Very professional and efficient service. The only issue I had was I was told the job was first in the morning. That appointment became afternoon and then was canceled (due to an emergency job) and reschedule to Monday, however I was given a substantial discount for the inconvenience.
Response from Service Professor Inc
"Thanks for the five-stars!"
Jameson G.
Dec 2021
Ridiculously quick (same day) and professional. About what I expected to pay.
Response from Service Professor Inc
"Ridiculously quick so we can fix it in a snap is our specialty! We're so glad to hear that our team took such great care of you and your home."
Robert H.
Sep 2021
Great experience. Steve and Darrien were wonderful. Very professional and personable
Response from Service Professor Inc
"Thank you for the five-star rating, [Member Name Removed]! We appreciate your feedback on a job well done by our team. See you again soon!"
Loreda F.
Sep 2021
Very expensive and payment was confusing, complicated and the financing wasn't done according to information received. Then I received no information from finance institution until after my payment was due and was charged late fees. Bad experience!
Response from Service Professor Inc
"Thanks for taking the time to leave us a review Loreda. We appreciate your feedback so we can continue to improve in the future. Financing is done through a third party that communicates directly with you so you know how to make your payments and when to make your payments. This is just like when you purchase a house and take out a mortgage or purchase a car through a dealership and finance through another institution. Our technicians always provide upfront and honest pricing upon the multitude of different repair options that would solve your problem. By providing options that range in the price you have the power to choose which one is best for your home and finances. Since all of these options are provided upfront you are always in control of what you choose to have completed and fully informed on the pricing so you can choose to finance if necessary. We would love to learn more about your experience. Please give us a call at 616-871-1900 to reach a member of our management team."
Ronda M.
Aug 2021
Excellent job
Response from Service Professor Inc
"Thank you for the five-stars, [Member Name Removed]! We appreciate your feedback and we're so glad you had a fantastic experience with our team."
Jacqueline A.
Jul 2021
Andrew came in and did an excellent job. Clean and thorough job!! We were super pleased. Will use these guys again if we have need!
Response from Service Professor Inc
"Thank you for the five-stars! You can always expect our technicians to leave your home cleaner than before while giving you the highest quality service. See you again soon!"
Duane N.
Jul 2021
All is well, but low on Freon.
Response from Service Professor Inc
"Thank you for the five-stars! You're going to love knowing your AC is in great shape so your home stays cool all summer long. See you again soon!"
Paul H.
Jul 2021
Andrew was excellent, professional, and knowledgeable
Response from Service Professor Inc
"Thank you for the five-stars! You can always expect our technicians to be excellent, professional, and knowledgeable so you have peace of mind the work was done to the highest quality. We look forward to seeing you again soon for your next heating, cooling, plumbing, or electrical project."
Jon H.
Apr 2021
Jonathan did me real solids today. Despite the fact that they were here to clean up bascially messes left by the installers on my HVAC on both AC and furnace, he AGAN went ABOVE and BEYOND when he noticed I was doing my own plumbing project. We had hot water seeping out with our water main shut off on a fixture exchange, and he pointed out we can drain the hot water heater partially to stop this. The last plumber didn't eve care to share this, or even do it. I will not go ANY OTHER PLACE than Service Professor for my plumbing, HVAC and electrical needs. PERIOD. No one else compares!
Response from Service Professor Inc
"Thanks for the five-star rating, [Member Name Removed]! Going above and beyond is our goal on every job so you get the best experience possible. Our certified technicians love being able to help and educate on anything you need help with so you feel more peace of mind in your home. We look forward to seeing it again soon for your next heating, cooling, plumbing, or electrical project."
Phil T.
Apr 2021
Overall the work went very well with good communication and clear expectations from the quoting process to the installation. Everyone was professional and it was clear they cared about their job. The electrical work done was very good and even the building inspector commented on how well it was done. (Note: The inspector took particular notice because this was the first time Service Professor had done work in our area.) The only complaint I have is that one of my floor joists had to be cut to add conduit to the outside which I did not notice this until later. Instead of making a hole right sized for the conduit, a large upside down u-shaped cut was made taking out ~80% of the load bearing joist. I am a bit concerned about the structural integrity of that joist now and will reinforce it. Otherwise, the work done was truly great.
Response from Service Professor Inc
"Thanks for the five-star rating, [Member Name Removed]! Excellent and clear communication is something we strive for from the moment we pick up the phone when you call us. Our certified technicians will always treat your home as if it were their own so you get the best service possible. We hope you enjoy your increased peace of mind with these upgrades and safety improvements. See you again soon for your next heating, cooling, plumbing or electrical project."
Ken W.
Mar 2021
Duck work repaired
Response from Service Professor Inc
"Thank you for the A rating, [Member Name Removed]! We appreciate your feedback and we look forward to seeing you again soon for your next heating, cooling, plumbing, or electrical project."
Amy H.
Mar 2021
Fast response to first call, communication provided for upcoming appointment, Technician was very polite and clear in communicating problem, time and cost to fix.
Response from Service Professor Inc
"Thank you for the A-rating, [Member Name Removed]! We appreciate your kind words and we're glad our team was able to quickly solve the problem. We look forward to seeing you again soon for your next heating, cooling, plumbing, or electrical project."
Brant S.
Mar 2021
Tim from Service Professor was extremely competent, friendly, patient, and professional. He and his crew completed their work in good time and with high quality. The pricing was up-front, clear, and fair.
Response from Service Professor Inc
"Thank you for the A rating, [Member Name Removed]! Up-front, honest, and professional are things you can expect every time you call us no matter the job you need help with. Making sure you have a top-tier experience is our top priority. We look forward to seeing you again soon for your next heating, cooling, plumbing, or electrical project!"
Johnnie H.
Feb 2021
Excellent snake it twice and come unclogged
Response from Service Professor Inc
"Thank you for the A rating [Member Name Removed]! We're glad your home is back to running smoothly. See you again soon for your next heating, cooling, plumbing, or electrical project."
Charles S.
Feb 2021
Showed up a little early and did a superlative job. Not only cleared the clog but also cleaned out the dump tank and performed a full system check on the furnace
Response from Service Professor Inc
"Thank you for the A rating [Member Name Removed]! Making sure that your home is running smoothly by performing preventive maintenance and helping you when an issue arrives is what we do best. We look forward to seeing you again soon for your next heating, cooling, plumbing, or electrical project."
Gorwanna F.
Jan 2021
Charged 4x the advertised price
Response from Service Professor Inc
"Thank you for taking the time to leave us a review [Member Name Removed]. We appreciate your feedback and would love to learn more about your experience. We always strive for five-star service and it looks like we fell short here. Please feel free to give us a call at 616-871-1900 to speak to a member of our management team :)"
Ric K.
Dec 2020
They gave us a fair price with lots of options. They took the time to figure out everything we needed and added some features we had not considered.
Response from Service Professor Inc
"[Member Name Removed], thank you for the A rating and review! Upfront and honest pricing is what we are all about. We want to make sure that you have all the option so you can have peace of mind. We look forward to seeing you again soon for your next heating, cooling, plumbing, or electrical project!"
Jon D.
Dec 2020
Drain unclogged
Response from Service Professor Inc
"Thanks for the A rating [Member Name Removed]! Glad to hear that we were able to restore flow to your drain so your home can keep running smoothly. See you again soon!"
Tim E.
Dec 2020
Tom was able to find the leak in seconds and show me where it was. He knew right away the emergency stop under the sink needed replacement and got right to it. I had him replace both stops since he showed me the other one looked leaky too. This is the third time I’ve had Service Professor out to fix the leak under my kitchen sink this year (technically fourth if you count the time someone came out and couldn’t find anything).
Response from Service Professor Inc
"Thanks for a great review and A rating [Member Name Removed]! We appreciate the opportunity to continue to serve you. We look forward to seeing you again soon for your next heating, cooling, plumbing, or electrical project!"
Tim E.
Dec 2020
Andrew was on time and with my help was finally able to pinpoint the leak. Turns out it was dishwasher line this time. I wish he hadn’t drained some water into the basement, but I understand these things happen. After he had to run to get the part, he installed the new valve and didn’t even have to take apart my cabinets. $500 and almost 3 hours later let’s hope that’s the end of that annoying leak. Andrew was great. He explained all the prices up front and was very knowledgeable.
Ken W.
Dec 2020
Furnace works well now. Thank You to all that help get this fixed. The furnace was put in by a company that went out of business 8 years ago. We had a warranty & asked Service Professor for help.
Response from Service Professor Inc
"Thank you for the A rating and great review [Member Name Removed]! We are happy that we were able to help you in a touch situation to make sure your home stays warm this winter. We look forward to working with you on your next heating, cooling, electrical, or plumbing project!"
Donald S.
Dec 2020
Not good. First they cancelled my appointment that I had for 2 weeks. Than called back and kept the appointment. Their service tech tried to sell me their mainenace plan, a faucet and garbage disposal when I already bought mine from Lowe’s. Their price quoted was twice as much as a certified plumber from another company that I ended up hiring.
Response from Service Professor Inc
"[Member Name Removed], thank you for taking the time to leave us a review. We always strive for A rated work and we're sorry to hear you think we fell short here. We always want to learn more about how we could have done better and improve for the future. Please give us a call anytime (616) 871-1900 to speak with a member of our management team. Have a wonderful day!"
Renee K.
Dec 2020
Needed Up-dating !all went absolutely awesome! Very impressed with this company! Polite, punctual and they do what needs done! Vey professional as well! Would recommend!
Response from Service Professor Inc
"Thanks for a great review and A rating [Member Name Removed]! We really appreciate it! Our entire team focuses on being on time (or early) and personable during their time in your home. We are glad to hear you had such a positive experience with our team from start to finish. We look forward to helping you with your next heating, cooling, electrical, or plumbing project!"
Tim E.
Dec 2020
Couldn’t find any leak
Response from Service Professor Inc
"[Member Name Removed], thank you for taking the time to leave us a review. We always strive to deliver five-star, A rated work and we're sorry to hear you think we fell short here. We always want to learn more about how we could have done better and improve for the future. Please give us a call anytime (616) 871-1900 to speak with a member of our management team. Have a wonderful day!"
Ken W.
Nov 2020
Told everything looks good
Response from Service Professor Inc
"Thanks for a great review and A rating [Member Name Removed]! We look forward to working with you again very soon for all your heating, cooling, electrical, plumbing, and drain clearing needs!"
Licensing
Bonded
Insured
Licensed*
Trade License Number
6103075
Trade License Expiration
09/11/2025
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Service Professor Inc is currently rated 4.6 overall out of 5.
Monday: 12:00 AM - 12:00 AM
Tuesday: 12:00 AM - 12:00 AM
Wednesday: 12:00 AM - 12:00 AM
Thursday: 12:00 AM - 12:00 AM
Friday: 12:00 AM - 12:00 AM
Saturday: 12:00 AM - 12:00 AM
Sunday: 12:00 AM - 12:00 AM
Service Professor Inc accepts the following forms of payment: Financing Available, Check, CreditCard
No, Service Professor Inc does not offer free project estimates.
No, Service Professor Inc does not offer eco-friendly accreditations.
Yes, Service Professor Inc offers a 5% senior discount.
Yes, Service Professor Inc offers emergency services.
Yes, Service Professor Inc offers warranties.
Service Professor Inc offers the following services: Electrical. Drains. Plumbing. Heating & Cooling. Duct Cleaning.
Industrial. New Construction.