Pella Windows and Doors
About us
SHOWROOM LOCATIONS; *GRAND RAPIDS, MI 2120 Oak Industrial Drive, Mon-Fri 9AM-5PM, Sat 10AM-2PM; *KALAMAZOO. MI 6150 Lovers Lane (By Appointment Only)
Services we offer
The Pella Promise is our commitment to help you find the right windows and doors for your home and budget. Provide a no-mess, no-guess installation day. And back your project with our exclusive Total Care Guarantee. We’ll make your replacement project easy. That’s our promise.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.637 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 76% | ||
| 16% | ||
| 3% | ||
| 3% | ||
| 3% |
Showing 1-25 of 37 reviews
Gary L.
May 2022
We were going to purchase our Pella windows from a big box store at a lower cost; however, we decided to purchase directly from Pella because we were told by the salesperson that we would get a higher quality installation. Unfortunately, this has not been the case. One of our new windows does not close. Most of the windows are drafty around the perimeter. The windows were not caulked well on the interior or exterior. We have reported the issues to Pella on several occasions and they have been slow to respond and none of the repairs have been made. Last week, they delivered some additional windows and the slider arrived cracked. Pella has still not let us know how long it will take to get a replacement. Overall, we have been very disappointed with Pella. We probably should have purchased from a big box store.
Alan B.
Jul 2017
Excellent! The Pella crew was scheduled to be at our house at 8 am and they arrived a few minutes before. The two men introduced them selves, were clean cut, worked well together and did excellent work. We are extremely pleased. Thank you Pella and Thank you Nate and Rob.
Response from Pella Windows and Doors
"Thank you for sharing your positive experience with us. We are pleased to hear you are happy with the service & product you received. Thanks again, Pella Community Team"
Julie A.
Apr 2017
Everything went well. Had a bit of a delay during the installation and they had to come back a couple of times to correct a couple of items that were not quite right; but over all with all the work that was done, the project went very well. Everyone is very professional and courteous.
Response from Pella Windows and Doors
"Thank you for sharing your positive experience with us. We're passionate about our products and the service we deliver. We appreciate your feedback and thank you for choosing to create a better view with our products. Best, Pella Community Team"
Tracee M.
Feb 2017
On time. professional. Noted things wrong and had them corrected.
Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Best regards, Pella Community Team"
Janice W.
Jun 2016
unknown
Response from Pella Windows and Doors
"Thank you for sharing your positive experience with us. We’re passionate about our products and the service we deliver. We appreciate your feedback and thank you for choosing to create a better view with our products. Best, Pella Community Team"
Jack M.
May 2016
unknown
Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Kind regards, Pella Community Team"
Don W.
Apr 2016
unknown
Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Kind regards, Pella Community Team"
Jeff M.
Oct 2015
While the installation was subcontracted out, the quality and workmanship of the windows was/is excellent.
Response from Pella Windows and Doors
"Thank you for your review! We are so pleased to hear your experience was positive from start to finish. Thanks again for choosing energy-efficient Pella products. Kind regards, Pella Community Team"
Karen E.
Sep 2015
unknown
Response from Pella Windows and Doors
"Thank you for your review. We appreciate and value your feedback! Best regards, Pella Community Team"
Carl I.
Aug 2015
unknown
Response from Pella Windows and Doors
"Thank you for your review. We appreciate and value your feedback. Enjoy your Pella products!"
Fleming P.
Jul 2015
Pella's installer was "Home Specialists" of Grand Rapids. Their design and installation was superior. Five years latter, no sagging, blinds work great. Would chose Pella again for windows .
Were impressed with Home Specialists and have used them on three more projects including a complete main level remodel. They are now working out details for another difficult project in the condo we recently moved into.
Were impressed with Home Specialists and have used them on three more projects including a complete main level remodel. They are now working out details for another difficult project in the condo we recently moved into.
Response from Pella Windows and Doors
"Thank you for your review! We are so pleased to hear your experience with our team was positive from start to finish. Thanks again for choosing energy-efficient Pella products. Kind regards, Pella Community Team"
Ruth H.
Jun 2015
unknown
Response from Pella Windows and Doors
"Thank you for your feedback. We have sent your comments directly to our customer support specialists for assistance. A Pella representative will be reaching out to you as soon as possible to discuss your experience. Best regards, Pella Community Team"
Carol B.
May 2015
unknown
Response from Pella Windows and Doors
"Thank you for your review! We are so pleased to hear your experience with our team was positive from start to finish. Thanks again for choosing energy-efficient Pella products. Kind regards, Pella Community Team"
Don W.
Apr 2015
unknown
Response from Pella Windows and Doors
"Thank you for your feedback. We have sent your comments directly to our customer support specialists for assistance. A Pella representative will be reaching out to you as soon as possible to discuss your experience. Best regards, Pella Community Team"
CARL G.
Dec 2014
unknown
Response from Pella Windows and Doors
"Thank you for your review! We are so pleased to hear your experience with our team was positive from start to finish. Thanks again for choosing energy-efficient Pella products. Kind regards, Pella Community Team"
Patricia B.
Oct 2014
I was very satisfied with both the Pella representative and the installers.
Response from Pella Windows and Doors
"Thank you for your positive review, we appreciate your feedback! Thanks again for choosing Pella products. Kind regards, Pella Community Team"
Linda B.
Oct 2014
unknown
Response from Pella Windows and Doors
"Thank you for your great review! We appreciate and value your feedback. Thanks again for choosing Pella products. Kind regards, Pella Community Team"
Barb S.
Oct 2014
.
Response from Pella Windows and Doors
"Thank you for your positive review, we appreciate your feedback! Thanks again for choosing Pella products. Kind regards, Pella Community Team"
Robert S.
Oct 2014
unknown
Response from Pella Windows and Doors
"Thank you for sharing your positive experience with us. We’re passionate about our products and the service we deliver. We appreciate your feedback and thank you for choosing to create a better view with our products. Thank you, Pella Community Team"
Carol B.
Oct 2014
unknown
Response from Pella Windows and Doors
"Thank you for your great review! We appreciate and value your feedback. Thanks again for choosing Pella products. Kind regards, Pella Community Team"
Jacquelyn K.
Oct 2014
unknown
Response from Pella Windows and Doors
"Thank you for sharing your positive experience with us. We’re passionate about our products and the service we deliver. We appreciate your feedback and thank you for choosing to create a better view with our products. Thank you, Pella Community Team"
Jim G.
Oct 2014
unknown
Response from Pella Windows and Doors
"Thank you for your great review! We appreciate and value your feedback. Thanks again for choosing Pella products. Kind regards, Pella Community Team"
Jean H.
Sep 2014
Pella Windows and Doors have quality windows, professional workers and very easy to work with. We had no issues.
Response from Pella Windows and Doors
"Thank you for your great review! We appreciate and value your feedback. Thanks again for choosing Pella products. Kind regards, Pella Community Team"
Jean H.
Sep 2014
Pella Windows and Doors were very nice individuals. They did a nice job of cleaning up afterwards and there was no touch-up work that we had to do. When they replaced our windows, they did all the work and it was done when they left.
Response from Pella Windows and Doors
"Thank you for your review, we appreciate your feedback! We work hard to ensure you find the right window or door for your home and that the service experience we provide is positive from start to finish. Thanks again for choosing Pella products! Kind regards, Pella Community Team"
Barb S.
Sep 2014
Their guy was just terrific, but the Pella windows were just outrageously expensive. The technician came back and did my wife's art room as a non-Pella project. All the Pella stuff is top quality, but is very expensive. You get what you pay for.
Response from Pella Windows and Doors
"Thank you for your review, we appreciate and value your feedback! Kind regards, Pella Community Team"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Pella Windows and Doors is currently rated 4.6 overall out of 5.
Pella Windows and Doors accepts the following forms of payment: CreditCard
Yes, Pella Windows and Doors offers free project estimates.
No, Pella Windows and Doors does not offer eco-friendly accreditations.
No, Pella Windows and Doors does not offer a senior discount.
No, Pella Windows and Doors does not offer emergency services.
No, Pella Windows and Doors does not offer warranties.