Mason Street Garage

The rear rotors and brake pads were replaced to my satisfaction. Mason St. Garage recommended waiting on replacing the front brakes as they had had not worn to the point of replacing, even though they could have done that work without me being any wiser.

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Fantastic! There was a mix-up on the timing (on my part). They worked hard to get me out by the time I needed to leave.

Being from another city, I needed a reputable mechanic to do a complete inspection of a vehicle I had seen advertised. Rick and his crew did a thorough inspection and reported back the results. The seller did sell the car to another party before I was able to get to Grand Rapids. However, the inspection report was solid and the advice good.

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Everything went well. I knew what needed to be done going in and then made an appointment to drop the car off for an analysis and estimate of the repairs. They did a thorough run through and came back to me with a list of many things in need of attention, and gave me what I thought to be a fair price on the analysis of repairs. I had them do several of the repairs, as well as leave others for future attention. The only point of issue I would note as a negative with the entire experience was likely a simple difference in expectation, concerning communication and expedience of the service. When I dropped the truck off for an estimate Wednesday morning at the time I had set an appointment for the estimate of repairs I did not hear back from the shop and called Thursday evening for an update at which time they had not yet completed the estimate. All in all the work took nearly a week, which I though a little unusual. I am happy to have quality service that takes time but the spattered communication makes planning difficult.

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I have been taking my car to Mason Street Garage for a number of years now for maintenance and I have had any problems. The car is ready when they say it will be and they call me if any unforeseen problems come up.

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They thoroughly checked front end and could not find anything wrong which was a good thing because we had front end service performed recently. They figured out all the problems on our list and fixed them all with a good explanation for each one. They are also extremely personable respectful and friendly. They knew my name and car by the second visit. They also treat ladies well with honesty and respect which is not always easy to find in this specialty. I feel very safe taking care of the car service myself without needing my husband to check up on the workers at Mason St. I have referred two single lady friends to Mason St and they have both been very pleased with their service and prices.

everything went fine

After receiving my ok to proceed with the repairs, my car was ready for pickup the same day. I am satisfied with the work done.

Always difficult to find an auto shop that you can trust. I do believe I have found that shop in Mason street garage. Fast and friendly, they treated me like family.

The job went very well. I knew that the brakes were old and we had to replace all the brakes in the car. They have been pretty honest with me. I have been doing business with them for about three years. I have taken my car to them for some repairs and they have said that it was not even worth fixing and they wouldn't charge me for it. I have had some experience with them where they have not charged me for things they have done. I find them to be trust worthy and reliable. They do things in a fairly quick manner. I have recommended them to my friends. They are not the least expensive, but their price is fair.

My A/C was not creating cool air. The tech found that the A/C was down a half a pound of coolant and that the A/C pressure switch was not working. The switch was replaced and new freon added. I also had a couple of dashboard bulbs that were not working. The tech replaced all 7 bulbs as they were about 3 dollars each and to get to a bulb the dash had to be removed. Better to do all now rather than wait until another one failed later and incur another charge to remove the dash. I was pleased with the work. This probably my 10th visit to Mason Street Garage for various repairs.

MY EXPERIENCES WITH THIS COMPANY HAVE ALWAYS BEEN VERY PLEASANT. THEY ARE QUICK WORKERS THAT ALWAYS TAKE THE TIME TO BE FRIENDLY. THEIR PRICES ARE OCCASIONALLY HIGH, BUT NOT EXCEEDINGLY SO.

WHILE THEY HAD THE CAR THEY GAVE MY HUSBAND A RIDE TO AND FROM WORK. THEY WERE ALSO VERY FRIENDLY AND HAD GREAT COMMUNICATION SKILLS. THEY DID NOT CHARGE AN ARM AND A LEG FOR THEIR SERVICES.