HOME DEPOT

Excellent service. The experience started at the store working with a flooring representative. Once the decision was made to purchase through Home Depot, the process was very organized and professional. Our estimator arrived on time and was very thorough. I received the information electronically with a phone number to call with any questions. The order was placed and I was apprised of the progress throughout the process. The installers arrived as scheduled and spent over 9 hours working non-stop to install the carpet. Very hard workers! I received a follow-up thank you note from the in-store flooring representative. So impressed by their service and prices that we are awaiting windows/installation!

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unknown

Home Depot is the worst contractor I?ve ever hired in 30 years of home ownership.
Contracted to roof our house, Home Depot hired a subcontractor (not the one they promised) who showed up almost a day late, removed the old shingles on half the house --then walked off the job. They demanded more money for having to carry the new shingles up the ladders. With a bare roof and our home completely exposed to the weather, we had no recourse but to pay HD an additional $125 to get the crew back to work.
The subcontractor:

• -installed new shingles on rotten boards
• -left old flashing in place instead of replacing it
• -installed turbines in the wrong places, then installed them incorrectly
• -left ragged, uneven roof edges

After their ?clean up,? I picked up almost 1 lb. of nails and staples from our yard.
The Home Depot project manager tried to juggle too many projects. He was unreliable, hard to reach and slow to respond.
After we complained repeatedly about the turbines, Home Depot sent a different subcontractor to fix them. Four visits and three months later, they?re still not right. 
Home Depot promises a lot but doesn?t deliver. They can?t be trusted.
I?ll never hire them again.

I AM NOT PLEASED WITH THIS COMPANY BECAUSE THEY ARRIVED LATE AND I DID NOT LIKE THE PRICE THEY CHARGED. I AM NOT SATISFIED WITH THE WAY MY DOORS LOOK AND I WILL NOT GO BACK TO THEM FOR ANY MORE WORK IN MY HOME.

THEY DO A VERY GOOD WORK. WE WERE VERY SATISFIED WITH THE SERVICE WE GOT. BUT THERE WERE A FEW THING THAT WE DIDN'T LIKE ABOUT THE WORK THEY DID. AROUND THE EDGES WERE KIND OF MESSY.

THEY HAVE EXCELLENT CUSTOMER SERVICE. THEY WERE VERY FRIENDLY AND ALSO GAVE US A COURTESY CALL AFTER FOUR WEEKS HAD PASSED TO MAKE SURE THEY WERE SATISFIED WITH SERVICE.

THEY WERE FRIENDLY AND ORGANIZED. THEY WORKED FAST AND GOT THE JOB DONE. THEY CLEANED UP AFTER ME, AND MADE SURE I WAS SATISFIED WITH THE JOB. THEY TOOK THEIR TIME TO MAKE SURE THE CABINETS WERE LEVELED AND EVERYTHING WAS IN ORDER.

THEY WERE HERE EXACTLY WHEN THEY SAID THEY WOULD BE. THEY GOT THE JOB DONE RIGHT THE FIRST TIME WITHOUT ANY MISTAKES. THEY'RE VERY KIND AND UNDERSTANDING WHEN I NEED SERVICES FROM THEM.