He took refrigerator apart, did not put back together because he wanted to get more information (time study), called him when it leaked again, he did not come back out to fix or put back together, charged me 140. Plan to call Better business on him.

Rick was great. Was here within the time frame he said he would be here. Friendly and efficient. Knows his business. He explained everything to my satisfaction. Would have him back for any future repairs I may have.

Very friendly. Explained what he was going to do step by step and then did it. Turned out that the heating element was bad and needed replaced on a dryer. He had to come back the next day after getting a part to finish. Very patient and answered questions. Totally recommend him!

Paid $155 for less than 30 minutes of work. I told the guy that I went through HA because I thought $99 was too much from Whirlpool and I did not want to pay Whirlpool to come to fix it, he says "well shoot had I known that I would have given you a discount, next time call me and I give you a frequent flyer discount" I work from home and was extremely busy and just wanted him gone, but he did tell me that he only charges $35 for the visit and then parts and labor. So he replaced a wire that had been severed from a baking sheet at 30 minutes and that wire and labor cost me $120. Needless to say, I will not be using him again.

I used Home Advisor to contact Rick at Guaranteed Appliance and he called me within a half hour. Was able to come out later the same day and fix our oven. Very pleased. Friendly and knowledgeable.

Rick was very friendly and knowledgeable. Helped us out after 6pm on a Friday! Thanks Rick!

Rick was great, very knowledgeable and trustworthy. Will hire again.

Rick quickly assessed the problem with my dryer and had it fixed in short order. The fee was very reasonable. I would highly recommend Guaranteed for prompt and courteous service.

On-time, quality work

Prompt, courteous and helpful

Very personable

great response time

Very nice person to work with. Our cloths dryer would run, but no heat. Rick replaced a part that seemed to fix the problem. Dryer heated up, but after he left and I tried to dry some clothes the heat would go off after about 10 minutes. I immediately called him and he came back the next day. Turns out the timer was bad and the part to replace it was really expensive. I’m assuming he was telling us the truth. We decided not to put any more money into it. He then offered to give us back $80.00 of the $163.00 we had paid him the day before.

Fast response time and communicated the issue clearly.

Rick was very professional and honest. He had the lowest service charge of those I profiled. He is his business-(Guaranteed Appliance Repair), so, being a self-run business some individuals may find that to be a negative because he has to do his own ordering, etc., but I found it refreshing. Very down to earth yet professional and helpful. Also cost-effective and a good communicator.

None

called and made appt for the next day! GREAT response time.

Came out the next day, knew exactly what needed to be done. Quoted his price before he began repair.

Very professional

Rick was wonderful. He was able to diagnose the problem with my refrigerator over the phone, saving a service call. I appreciate his professional knowledge and willingness to work with me. Guaranteed Appliance Repair will be a first call for any appliance repair I might need in the future.

Rick made quick work and diagnosed our issue and fixed the dryer in less than 45 minutes. He was friendly and accomadating.

Rick was kind fast and friendly. He fit me in the next day I called. I would highly recommended him. And use him again if needed.