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Gordon Water Systems
Water Treatment & Purification System Installation and Replacement, Water Treatment & Purification System Repair or Service,
About us
Since 1973 Gordon Water Systems has been providing Water treatment solutions to families and businesses around west Michigan. We are now in 2nd Generation Ownership and 3rd generation is in the business. Our Mission/Passion: We Love to help all people have Clean, Safe water in their home or business. We bring positive Energy to the solutions we provide. We take Pride in how we deliver our products and services. These products and services include: Water Treatment, Water Softeners, Iron Filters, PFAS Filtration, Drinking Water Solutions & Bottled Water Service. We offer the largest range of water treatment equipment including the Non-Kinetico product line providing the widest range of innovative features, longest & most comprehensive warranties and prices. We service almost all makes and models. So whether it is taking care of your old unit to keep it running or helping you step up to the Non-electric Kinetico, we are the call to make.
Business highlights
Emergency services offered
52 years of experience
Services we offer
Independent Kinetico Water Treatment Dealer for the counties listed. We sell and service Hellenbrand Water Treatment Systems plus we service most makes and models., We sell and rent Water Softeners. Rust & Odor Filters plus Reverse Osmosis Drinking Water Systems. We sell and rent Bottled Water Coolers plus provide Bottled Water Service to homes and offices. Along with bottled water we provide Office Coffee Service and Bottle-less coolers. Gordon Water Systems is the Authorized
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.737 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 5% | ||
| 0% | ||
| 0% | ||
| 5% |
Showing 1-25 of 37 reviews
John M.
Jun 2021
This installation could not have gone any better! Gordon Water Systems outperformed my expectations. The two installers were early, worked their tails off under difficult basement conditions, moved the install location at my request, got everything installed, tested, then instructed me on how to use it. However - technicians Sam Eyk and Micah Sims also literally saved me the entire contents of my basement, when they realized that the water meter attached to the house was in extremely delicate condition due to rust, and could fail at any time, completely flooding the basement. They warned me of it and worked to make sure they did not cause me an issue. These guys are smart, on their game, and I could not be more pleased with the system or the installers.
Response from Gordon Water Systems
"[Member Name Removed], Thank you for the complete 5-Star review. We will also share your comments with Sam & Micah. Both are great guys and we are glad they are part of the GWS Team!"
Julie D.
May 2020
AS a customer, I received excellent service at every level. WE had the perfect equipment installed for a difficult to treat water problem. There installation went smoothly and the staff were professional and informed. I would give a five star rating and recommend to my friends.
Terrence M.
Jun 2018
Very good.
Response from Gordon Water Systems
"[Member Name Removed], thank you for the "A" Rating. We are glad you are a customer and that we met your expectations in a way that you appreciated. We look forward to continuing to work with you in the future."
Mary S.
Feb 2018
Great, told me I didn't need a new one. Not trying to sell me something I didn't need.
Chris W.
Oct 2017
He explained what to do.
Response from Gordon Water Systems
"[Member Name Removed] - Thank you for the "A" Rating. Our Technicians are all very good at involving the customer and explaining what they completed and what the homeowner can do in the future to have soft water for years to come."
Joyce N.
Oct 2017
Great. The technician was even early.
Response from Gordon Water Systems
"[Member Name Removed] - Thank you for the "A" Review. And we do have really great Technicians to do service and installation of our water softeners and drinking water systems. Thanks for being a customer."
Megans G.
Aug 2017
Prompt and informative.
Response from Gordon Water Systems
"Thank you for the "A" Rating. We strive to not only help our customers with service or new equipment but also provide information for them to know more about their water, their equipment or solutions to meet their needs. Thanks for allowing us to help."
Eursla M.
Jul 2017
Very well. Tony was able to locate our issue and we haven't had any problems since. Very fast in working to find out our water situation,
Response from Gordon Water Systems
"[Member Name Removed] - Thank you for allowing us to help you with your water treatment issue. Tony is experienced and a professional. Thank you for the "A" Rating."
Eursla M.
Jul 2017
Tony K was great! He figured out the problem which of course was someone putting in the filters incorrectly. Bad part is that messed up my membrane. So out the door with new filters and membrane it was almost $200 on top of the great deal I picked up but I believe it was worth it. I am happy with my services and would do it again. Thanks TONY K great service guy also helped.
Response from Gordon Water Systems
"[Member Name Removed] - Thank you for taking the time to write such a nice review about Tony and giving us an "A". He is a great service guy. Enjoy your great drinking water and thanks for being a customer!"
Aliesha K.
Jul 2017
System was working perfectly which is great to know when moving into a home with existing system.
Response from Gordon Water Systems
"[Member Name Removed] - Thank you for the "A" Review and congratulations on the new home. I am glad we could help your move be as smooth as possible. Enjoy your water softener and we are here to help with any future water needs."
Linda T.
Jan 2017
Great. Chad showed me why it hadn't been working and made the adjustment. Everything works great now.
Jerry H.
Jan 2017
The technician was on time ,friendly and very professional . He tested my well water out of the well and then after it went through the softener system. He keep me informed at every steep . I am very happy with the service I received.
Response from Gordon Water Systems
"[Member Name Removed]- Thanks for the great review. We have some great Service/Installation Technicians. They know their stuff and they are really good explaining things to our customers."
Chris B.
Jan 2017
Everything went good
Response from Gordon Water Systems
"Thanks [Member Name Removed]. We appreciate the great review."
Hollis L.
Dec 2016
Very helpful, good price, no hidden fees. Installation went very well and the end result has been fantastic.
Response from Gordon Water Systems
"[Member Name Removed] - Thank you for the great review. We work hard to be helpful & professional throughout the entire process from initial contact, meeting and installation. Thank you for being a customer."
Andrea M.
Nov 2016
Very smoothly. The representative was extremely professional. I explained that we had moved in recently and I was unfamiliar with how a water softener system worked. He took the time to explain everything very clearly, and answer all of my questions. The service order inadvertently omitted the two bags of salt promised in the offer, but he apologized and brought them the next day. He even carried the 40-pound bags to our basement and pour them into the tank.
Response from Gordon Water Systems
"[Member Name Removed] - Thank you for the kind review. I apologize for the misstep with the salt but it sounds like we took care of it quickly."
Alan F.
May 2016
unknown
Response from Gordon Water Systems
"[Member Name Removed], Thank you for your kind review. We appreciate you being a customer and we also appreciate you taking the time to let us know how we are doing. As second generation owner it is very gratifying to hear we are upholding the standards that my father founded in 1973."
Phil A.
Apr 2016
They always screwed up A/R, so they'd apply payments to the wrong accounts. Then I would get nasty letters saying that my account was in arrears, but of course the arrears amount they showed in one account had a positive balance in another account for the same amount. They did this nearly every time I had a delivery. It was a hassle but when I would call in the manager would apologize for the umpteenth time, and say it would be corrected (which it was), blah blah blah.
I lived with this because I liked the softener brand and their delivery guys did a nice job. Things changed when they put a person named "Doris" in charge. When I called in to explain the problem, Doris was incredibly rude. I tried to explain what happened, but she told me "too bad". Literally. She then told me any future orders would be COD, I explained to her that I had done business with her company for 20+ years and that I would not accept COD terms. At that point I told her that I was closing my accounts, and that she should arrange to pick up the rental units. Her response was "That's fine".
I hired a new company (Canney's - they are excellent) and replaced the equipment. Of course, Gordons never came and got their rental units until after my 3rd call. On that third call, I told them they had 48 hours to get the stuff or it was going in the trash.
I thought the matter was done, but of course, no. I have since received two separate letters from them threatening legal action. Each time, I have called in to them and told them that I would be glad to pay them any money I owed them, but my balance showed zero. I requested that they provide 2 years worth of service and payment info so I could reconcile it with my data, but I never received it. Each time I did this, I talked to a manager (my bad for not getting their names), but they assured me that they would review this, they were sorry, and they would get back to me in "2 or 3 days". Not surprisingly, I never heard from them again, but I do expect that at some point I will get another threatening letter.
Bottom line ---- I wouldn't use this company again - EVER!
I lived with this because I liked the softener brand and their delivery guys did a nice job. Things changed when they put a person named "Doris" in charge. When I called in to explain the problem, Doris was incredibly rude. I tried to explain what happened, but she told me "too bad". Literally. She then told me any future orders would be COD, I explained to her that I had done business with her company for 20+ years and that I would not accept COD terms. At that point I told her that I was closing my accounts, and that she should arrange to pick up the rental units. Her response was "That's fine".
I hired a new company (Canney's - they are excellent) and replaced the equipment. Of course, Gordons never came and got their rental units until after my 3rd call. On that third call, I told them they had 48 hours to get the stuff or it was going in the trash.
I thought the matter was done, but of course, no. I have since received two separate letters from them threatening legal action. Each time, I have called in to them and told them that I would be glad to pay them any money I owed them, but my balance showed zero. I requested that they provide 2 years worth of service and payment info so I could reconcile it with my data, but I never received it. Each time I did this, I talked to a manager (my bad for not getting their names), but they assured me that they would review this, they were sorry, and they would get back to me in "2 or 3 days". Not surprisingly, I never heard from them again, but I do expect that at some point I will get another threatening letter.
Bottom line ---- I wouldn't use this company again - EVER!
Response from Gordon Water Systems
"[Member Name Removed] - I can not apologize strongly enough for your experience. I am truly sorry. My father started the business in 1973 and we have built our business on integrity and respect for our customers and our co-workers. We have made recent changes and will continue to make changes to improve our processes so that others do not have the same experience. Thank you for your time to share your experience. I am open to having more conversation with you in person either at your business or mine whichever is better for you."
Mary N.
Mar 2016
unknown
Response from Gordon Water Systems
"[Member Name Removed] - Thank you for the nice review. We appreciate you being a customer and taking the time to highlight our commitment to the customer experience. We aren't perfect but our goal is to earn the privilege of your recommendation. Thanks Again and we look forward to supporting you having great water for years to come!"
Carl O.
Feb 2016
.
Response from Gordon Water Systems
"Thank you for the "A" rating. We appreciate you working with us and taking the time to recognize our efforts in working to help you with your $99 system check up. If you have any other water treatment needs I hope you will reach out to us and let us help. Thanks again. Cheers!"
Jonathan H.
Jan 2016
I had first stopped in to inquire about getting a new softener as to fix my old was going to cost as much as a brand new equivalent. Instead of fixing it I decided to upgrade with a new non electric unit. I talked to Phil Miller at their Kalamazoo location about prices on several units and found one that fit my needs and budget I felt no pressure into buying anything even when I said I wanted to just keep it in mind and look around to see what else was available.
To elaborate a bit more on Phil, he was wonderful to deal with, kinda funny and quirky at the same time but I say that in a good way though. I feel I have made a long term relationship with Gordon Water because of him. 3 days went by when I called back and set up an installation, they were on time, the installation went faster than expected, Tommy was great, very professional, very nice and answered all my questions. Overall feel I made the right investment with a lease to purchase option that made sense to me.
Their systems do cost a little more than your average unit that you can buy at sears and throw away in 5 years. When you consider that, these systems make more sense, will pay for themselves quickly, and get many years of use out of it, and they made it more affordable for me per month than the salt I was putting in my old unit, for that reason I couldn't pass it up.
For anyone looking to get service done to their current water softener, replace it, or any other bottled water or filtration solution I highly recommend Gordon Water, stop in and ask for Phil (the bald guy) Miller. They have a variety of solutions to fit nearly every budget.
To elaborate a bit more on Phil, he was wonderful to deal with, kinda funny and quirky at the same time but I say that in a good way though. I feel I have made a long term relationship with Gordon Water because of him. 3 days went by when I called back and set up an installation, they were on time, the installation went faster than expected, Tommy was great, very professional, very nice and answered all my questions. Overall feel I made the right investment with a lease to purchase option that made sense to me.
Their systems do cost a little more than your average unit that you can buy at sears and throw away in 5 years. When you consider that, these systems make more sense, will pay for themselves quickly, and get many years of use out of it, and they made it more affordable for me per month than the salt I was putting in my old unit, for that reason I couldn't pass it up.
For anyone looking to get service done to their current water softener, replace it, or any other bottled water or filtration solution I highly recommend Gordon Water, stop in and ask for Phil (the bald guy) Miller. They have a variety of solutions to fit nearly every budget.
Response from Gordon Water Systems
"[Member Name Removed] - Thank you for the high grades in your review. We truly appreciate you making the selection to use our company to meet your water treatment needs. Our stated Purpose here at Gordon Water Systems is "Earning the privilege of your recommendation." Phil embodies all of our 5 Core Values here at GWS: Service above self, Being Authentic to who you are as a person, Being Vibrant, Taking Ownership and being Resourceful when challenges arise. The great thing about Phil and the rest of the team at Gordon Water is that we see these values every day. Again, thank you for your recommendation. Enjoy your new Non-Electric Kinetico Water softener for many years to come. And yes, Phil can be a little bit quirky and we have been graced with his presence for 22+ years & counting. I would love 5 more just like him!"
Carol O.
Jan 2016
unknown
Response from Gordon Water Systems
"Thank you for the nice review [Member Name Removed]. My father, Gordon Duisterhof, started and built the company on a foundation of integrity. Our passion is to earn the privilege of your recommendation. We (all of us at Gordon Water Systems) work every day to reach that goal not only because it is who we are but we feel our best customer is one who will recommend us and give us a call when that 18 yr old softener finally is ready for replacement :-) ."
John R.
Nov 2015
unknown
Response from Gordon Water Systems
"[removed member's name], Thank you for the positive review on Angie's List. Our stated passion is to earn the privilege of your recommendation. I noted that you gave us all A's on the review except for cost. We have been providing technology and quality leading water treatment equipment since my father starter the company in 1973. We have never been the lowest price options but our products and our service are what separate us from the competition. I would enjoy taking more with you if you would like either via email, over the phone or in person. My contact information is: [email protected] & cell = 616.262.5188. Thank you for being a customer."
Thomas B.
Oct 2015
unknown
Response from Gordon Water Systems
"[member's name removed], Thank you for the high grades. We certainly strive to have each customer experience to be all "A"'s. Thank you for being a customer and I hope you enjoy your new Non-Electric Kinetico Water Softener! Having been raised in the business (2nd Generation owner) I have had the pleasure of working with Kineticos for 40 years. They are a great piece of equipment."
Rense P.
May 2015
unknown
Response from Gordon Water Systems
"[member name removed], thank you for your Angie's post. We really appreciate hearing back from our customers. Our stated company purpose is to "Earn the privilege of your recommendation." We love helping people improve the water in the homes or businesses the best possible solution for their family or work place. Thanks for being a customer."
Gary W.
Mar 2015
unknown
Licensing
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FAQ
Gordon Water Systems is currently rated 4.7 overall out of 5.
Gordon Water Systems accepts the following forms of payment: CreditCard
Yes, Gordon Water Systems offers free project estimates.
No, Gordon Water Systems does not offer eco-friendly accreditations.
No, Gordon Water Systems does not offer a senior discount.
Yes, Gordon Water Systems offers emergency services.
No, Gordon Water Systems does not offer warranties.