About us
Complete Flooring & Interiors is a family owned and operated business that has been in service to West Michigan since 1988. With 2 full time designers, 6 sales and estimating staff, and a family of 16 licensed and insured subcontractors, we are equipped to handle your household or commercial projects from design, to order, to install. We offer 12 month SAC financing, and carry an abundance of in-stock materials from hardwood, to laminate, to LVT, tile, carpet, etc. that can save you on your home improvement purchase. Will also do house calls to the entire area.
Business highlights
Services we offer
We offer design, sales, & installation services on cabinets, counters, flooring, rugs, staircase systems, window treatments, & more. A true one-stop home improvement shopping experience is our objective. We also partner with local businesses to offer you design advice on products we do not carry.
Services we don't offer
We do not offer services for the exteriors of homes.
Amenities
Eco Friendly Accreditations
Yes
Free Estimates
Yes
Senior Discount
10%
Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- Discover
- MasterCard
Number of Stars | Image of Distribution | Number of Ratings |
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64% | ||
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36% |
Filter reviews by service
"We are currently working with the client on a resolve. This client ordered a hardwood out of Canada during their civic holiday when they close manufacturing for two weeks. We were not informed of this by distribution until two weeks after the order was placed, and immediately informed the client. They had a chance to cancel the order then, but chose to await the product arrival. We gave them multiple updates on the product shipping so they could plan accordingly. We also gave them a discount for their troubles. In this instance, the customer provided their own measurements, so ensuring the correct quantity ordered is their responsibility. Also, since the product IS a made to order/special order, we cannot send it back to the manufacturer. Both our estimates and invoices clearly state "NO RETURN ON SPECIAL ORDER GOODS",and also state the 30 day return policy. Even though neither of these conditions for return were met, and even though the client was responsible for their own measurements, we are offering further resolution for their 2 weeks additional waiting on the product, and for the misunderstanding that a made-to-order product out of Canada is in fact a "Special Order". Hopefully an amicable conclusion can be reached. It is always our goal to keep long lasting relationships with our satisfied clients."
"We installed Ms. [Member Name Removed]'s Seagrass flooring roughly 9 years ago. This flooring had been recommended to Ms. [Member Name Removed] by her independent designer, and is not one that we normally promote in Michigan due to the severe dry conditions our homes undergo. The floor carries heavy guidelines for damp treatments along with window coverings or protection to keep the natural Seagrass from drying out. After having been installed for 8 years, Ms. [Member Name Removed] contacted us to come out and inspect since the floor had shrunk in a few areas. The certified (young looking) installation specialist that was at her home had approximately 10 years installation experience on multiple flooring types, and had done a great job on this glue-down application. To cover all bases and to have an unbiased 3rd party investigation, we contacted a representative from the mill in California, and took him to the home to inspect the work. His findings indicated proper installation and proper adhesive application, but he noted that improper maintenance and site conditions were the contributing factor for the shrinking. In areas near windows and in direct heat from sunlight and UV rays, the floor had dried so significantly the jute back had actually deteriorated from the Seagrass surface and turned into dust giving way to the product pulling out from under the trim. However, in areas not exposed, the product was performing exceptionally well. According to the mill representatives findings he filed, improper maintenance and protection for such a volatile floor covering option were the contributing factors for the issues. The mill only maintains a 1 year warranty on this specific style of flooring due to the volatility of it. However, even though we had extended far past the mill warranty period, both they and we offered Ms. [Member Name Removed] a deeply discounted rate to pick a new product that would be better suited to the conditions in her home. She was not willing to accept anything less than full replacement. 9 years with any natural product warrants maintenance, and if the homeowner does not obey the guidelines the mill sets forth, they are susceptible to undesirable consequences. Yet with this even being the case, we are still glad to help in the way of discounts if Ms [Member Name Removed] desires since our company strives for customer satisfaction, We appreciate your consideration."
My only frustration is I would've liked to know about the little costs of the installation before the quote came in. When I asked how much the flooring itself was, it would've been nice to be given a rough estimate of the install costs. I was surprised, but in shopping around, this is not "out of the ballpark" for cost, and I'm sure that in the industry that people are aware of it, but I would suggest that when someone is shopping for flooring that they are told, "the flooring costs $___, and installation for that size area usually runs around $____".
All in all, I would absolutely recommend Complete Flooring for their selection, professionalism and service. Not the cheapest in town, but certainly the most helpful and they have the best showroom.
tile and backsplash for our kitchen, mudrooms and bathrooms. Most were very helpful, but many places just
didn’t have anything in our price range that thrilled us. I was very surprised at the wide range of
prices, and some of the bizarre recommendations we had about installation.
When we came to Complete Flooring, I was a little skeptical,
as the website is not particularly good, and the location was odd. By the end of the process, really by the end
of our first meeting, I was completely won over. First of all, their designer, Kristie, just
had a great eye for finding tiles that would work well with our existing
kitchen elements. I would never have
thought to choose the tile she recommended on my own, but when we brought it
home it was absolutely perfect for us, and a very good value.
Kristie and Ryan also came out to measure the house and had excellent
installation recommendations for our specific concerns. I would say without a doubt that they were
the most knowledgeable people that we talked to about installation methods and
products. We bought all of our supplies
from them, from the tile and grout to subfloor and mastic. They helped us all along the way with our
many questions, including follow up afterward.
I’m very happy that we chose to purchase from them, and will
definitely use them in the future for all of our flooring needs.
Licensing
State Contractor License Requirements
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