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Complete Flooring & Interiors

Founded 1988 • With Angi since May 2010

3.8

(10) Verified Reviews

Description

Complete Flooring & Interiors is a family owned and operated business that has been in service to West Michigan since 1988. With 2 full time designers, 6 sales and estimating staff, and a family of 16 licensed and insured subcontractors, we are equipped to handle your household or commercial projects from design, to order, to install. We offer 12 month SAC financing, and carry an abundance of in-stock materials from hardwood, to laminate, to LVT, tile, carpet, etc. that can save you on your home improvement purchase. Will also do house calls to the entire area....

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Verified Reviews

A few reviews for this pro…

1.0

05/30/2017

Worst experience ever! Ryan and his group remodeled our Ada bathroom and did a good job. We then hired them, after assurance that a Traverse project was "no problem, do them often". Ryan's group was literally a bunch of hacks. Some highlights of their lack of skill include the inability to miter a corner for trim pieces, simply attach trim to the wall, they had several pieces just press fitted in...

DESCRIPTION OF WORK
We had our Traverse City cottage remodeled

CATEGORY ceramic tile,flooring contractor,woodworking,home remodeling

SERVICE PROVIDER RESPONSE

We are a Grand Rapids based company that took on this project on Mission Point Peninsula roughly 2.5 - 3 hours away from our storefront since we had worked with the client before. The same project manager, Ryan, was assigned to the bathroom remodel that this same client had given an A to in a previous review here on Angie's List. With this project taking place at a distance away, and with it takin...
1.0

10/04/2016

We had a very frustrating experience with Complete Flooring & Interiors. We ordered over 1000 sq ft of hardwood flooring from them. They made 2 assertions to us during the sale process that affected us negatively. The first was when we ordered the product, our salesperson told us it would be 2 weeks for the product to come in....since this wasn't a special order, it would be pretty straight-forwar...

DESCRIPTION OF WORK
We purchased hardwood flooring from Complete Flooring & Interiors.

CATEGORY flooring contractor

SERVICE PROVIDER RESPONSE

We are currently working with the client on a resolve. This client ordered a hardwood out of Canada during their civic holiday when they close manufacturing for two weeks. We were not informed of this by distribution until two weeks after the order was placed, and immediately informed the client. They had a chance to cancel the order then, but chose to await the product arrival. We gave them multi...
5.0

09/20/2016

unknown

DESCRIPTION OF WORK
.

CATEGORY flooring contractor

5.0

06/24/2016

unknown

DESCRIPTION OF WORK
"My bathroom floor looks very nice. They picked out the pattern after consulting with me about my color schemes. It was perfect. The worker did perfect rebuilding of the floor and cleaned up after himself. The cost was very reasonable. I plan to use them again when I replace my kitchen floor. |"

CATEGORY flooring contractor

1.0

11/27/2015

Excuses/Not accepting responsibility/Not apologizing/Not offering to fix the damage/Deflecting blame

DESCRIPTION OF WORK
Improper installation of seagrass flooring in 2007 (did not cut extra long and allow to acclimate to the space for 48 hours as described in material specs) and instead delivered, installed and cut seagrass to exact length all within in a 1/2 day (young installers were anxious to leave to go to a party), which resulted in shrinkage over time and eventually tugging on the glue holding it down causing it to crumble to dust and the flooring to no longer reach the walls. The flooring itself is in excellent condition except for it shrunk. It took several phone calls to get a response, and when they finally came out to see the damage with the manufacturer ...the excuses they used ranged from 'your home has windows' to 'the product isn't meant for Michigan's humidity. ' Even if those excuses were the cause ...with that "logic" why would they sell a wall to wall flooring product that is not fit for Michigan and install in a house with windows? I would have resolved with my attorney, but the fees out weighed the value.

CATEGORY carpet installation,flooring contractor,plumbing,woodworking,home remodeling,interior painters

SERVICE PROVIDER RESPONSE

We installed Ms. [Member Name Removed]'s Seagrass flooring roughly 9 years ago. This flooring had been recommended to Ms. [Member Name Removed] by her independent designer, and is not one that we normally promote in Michigan due to the severe dry conditions our homes undergo. The floor carries heavy guidelines for damp treatments along with window coverings or protection to keep the natural Seagra...

Services Offered

We offer design, sales, & installation services on cabinets, counters, flooring, rugs, staircase systems, window treatments, & more. A true one-stop home improvement shopping experience is our objective. We also partner with local businesses to offer you design advice on products we do not carry.

Services Not Offered

We do not offer services for the exteriors of homes.

General Information
Free Estimates
Yes
Payment Options
Check, Visa, MasterCard, Discover, Financing Available, American Express
Senior Discount
10%
Emergency Service
No
Warranties
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