Community Automotive Repair
About us
Community automotive repair began in 1975 as a small 2 bay neighborhood garage and over the years has continually grown and expanded to service our customers needs. Today we are a modern 8 bay bosch authorized service center specializing in the maintenance, repair and modification of import and american vehicles. We love what we do so you can rest assured your vehicle will be repaired correctly the first time. Some reasons to become a member of the community automotive family may include: over 150 years combined experience. Import & american service. Competent technicians - ase certified. Annual training & continued education. Premium quality parts & materials. Complete knowledge of customer’s vehicle service requirements. Our famous 3 year, 36,000 mile warranty on premium services! Bottom line, our goal is to delight you with your auto repair experience. Our excellent service, and proactive preventative service are all part of how we do more for you. We're not heavy handed at anything so rather than feel like we're "selling" you on giving us a try, please let our actions speak for themselves. We look forward to becoming better acquainted real soon. Award winning. Locally owned & operated.
Business highlights
50 years of experience
Services we offer
4 wheel alignment, Auto oil change, balance, brakes, charging & starter system testing, coolant, cooling, drive ability & no start testing & diagnosis, electrical, engine tune-up, exhaust, fluid flushes, heating, mount, on board diagnostics, power steering, pre-owned vehicle inspection, steering, suspension system inspection, tire rotation, transmission
Accepted Payment Methods
- CreditCard
Reviews
4.566 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 77% | ||
| 11% | ||
| 6% | ||
| 2% | ||
| 5% |
Showing 1-25 of 66 reviews
Jane G.
Mar 2017
They do a great job and we can depend on them to fully analyze & check our cars. We've been going to them for quite a while and will continue to do so.
Greg C.
Jun 2016
unknown
Joe M.
Apr 2016
unknown
Response from Community Automotive Repair
"Thank you very much for taking the time to score our local business and the service you recently received, [Member Name Removed]. We look forward to seeing you next time."
Jane G.
Mar 2016
unknown
Response from Community Automotive Repair
"We appreciate your overall grade for service received, [Member Name Removed]."
Judith O.
Feb 2016
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Response from Community Automotive Repair
"Thank you for taking time to leave valuable feedback, [Member Name Removed]. Your comments and ranking help us take a closer look at our process and make improvements/changes wherever necessary, to best serve you."
Eric R.
Dec 2015
Good...took a little longer than I would have wanted but very professional and high quality work
Response from Community Automotive Repair
"We appreciate your timely correspondence, [Member Name Removed]. Your last service visit included some unanticipated delays and we agree that it took longer than we would have liked to complete. We're grateful for your patience and understanding, as well as your acceptance of our concession for the inconvenience."
Judith O.
Dec 2015
unknown
Virginia I.
Nov 2015
This is the second time I've visited Community Automotive Repair. I am a college student with a hectic schedule, and both times I have needed someone to check out what was wrong with my car, they have been very prompt in every aspect- answering my calls, repairing my vehicle, and even sending a follow-up email. Before coming in, I had called to see if they thought the noise my car was making was serious or not- without having to schedule an appointment, they took a peak/did some minor work and returned it to me within thirty minutes. Previously, I had to replace some parts for my power steering fluid and air conditioning. They helped me find the fluid leak, refilled the power steering fluid, checked my oil, and sent me safely on my way so that I could make the drive out to Chicago for the weekend. Small disclaimer here that I am not very car savvy, but they do a good job at explaining to me what might be wrong, what to look for to confirm whether or not I need to come back, and the options that I can pursue from there- and seem to do so from an unbiased standpoint. I'd recommend this company to anyone. Thanks for the help!
Response from Community Automotive Repair
"We're pleased to learn that our attention to detail and educational consultation were well received, [Member Name Removed]. It's been a pleasure serving you."
Aaron C.
Oct 2015
unknown
Steven T.
Jul 2015
unknown
Response from Community Automotive Repair
"Thank you for your feedback, {member name removed}. Our goal is your complete satisfaction, and it's not lost on us that you've indicated you wouldn't return. Please help us better understand what specifically could have made your experience better by replying to our recent outreach. We greatly appreciate the opportunity to serve you and look forward to honest dialogue so that we may further learn and grow from this."
Kathleen B.
May 2015
Received original diagnosis from a dealership who said if they ordered the module along with the other parts, but ultimately did not need to replace the module, I had to pay for it anyway and keep it. Otherwise, they could just order the motor and cover and see if that fixed the problem (which was doubtful).
I asked Community if they had the same policy and Dave said no. They would order all three parts, but if the module didn't need replacement, they wouldn't charge me for it. Because the module was damaged, it was replaced. Very happy with Community's professionalism and fairness. Have used this repair service before and have been happy.
I asked Community if they had the same policy and Dave said no. They would order all three parts, but if the module didn't need replacement, they wouldn't charge me for it. Because the module was damaged, it was replaced. Very happy with Community's professionalism and fairness. Have used this repair service before and have been happy.
Response from Community Automotive Repair
"We'd like to extend our thanks to you, [member name removed], for commenting about your recent experience with our shop. It definitely is no interest of ours to have you incur expenses for parts/service that we don't either replace or administer completely. We're grateful this policy met your complete satisfaction."
David W.
Mar 2015
unknown
Response from Community Automotive Repair
"We apologize that our promotion was not made clear to you, [Member's name removed]. When the offer was published we made certain to include a proper disclaimer to communicate additional fees for upgrades. Synthetic oil is, as you know, more costly than house blend. As such, we cannot discount the service and take a loss on our inventory as well. Nevertheless, this should all have been explained to you when the appointment was made, so we take responsibility for this oversight."
Michael B.
Mar 2015
The estimates for future work seemed very high. They took longer than they said and were more expensive than they said.
Response from Community Automotive Repair
"Your work definitely did take longer than it routinely should have, [member name removed]. We sincerely apologize for the delay. Estimates that you were given include a good/better/best principle, which means you're able to choose which is more important - working within a budget and using inferior parts, or choosing what the vehicle's manufacturer recommends and trusts. We understand it's challenging anytime repair costs exceed what we/you might expect, but fair market value and labor guides dictate and substantiate our fees. That said, we defer to what you feel might be best for your vehicle and circumstances."
Diane C.
Feb 2015
unknown
Response from Community Automotive Repair
"Thank you for the opportunity to confirm the work your vehicle needed, [Member's name removed]. We understand we're not always able to compete with the cost distributors offer other tire outlets, given we're not specifically a wheel/tire retail location. We often make up for the difference in cost through how we conduct ourselves from a customer service perspective, which is why we appreciate that you've chosen to have your recommended maintenance performed with our shop."
Maria V.
Oct 2014
Very well, no surprises. They also brought me to work and picked me up at the end of the day, which was appreciated.
Response from Community Automotive Repair
"Pleased to learn that we met your complete satisfaction, [Member Name Removed]. Thank you, and we'll see you next time."
Nicholas P.
Oct 2014
They are always excellent at diagnosis and repair, as was the case this time.
Angela S.
Oct 2014
They are my go to car repair company. They are very professional. They really take care of you if you are a repeat customer. They have even picked me up before when my car has broken down.
Linda W.
Oct 2014
Initially, we were really pleased with them and then we discovered that things werent as level as they should be because every couple of months or son would come to our mechanic in our new area and we wanted him to check to make sure nothing else was wrong. We would show him receipts and he was surprised at the cost and informed us we were kind of being overcharged and the work needed to be done but it was not immediate. I felt in my experience we were up-sold and overcharged.
William W.
Oct 2014
They were favorable in all respects. They did a good job at a reasonable price. We were happy with the service.
Judy J.
Oct 2014
I really like their service. They are very prompt and will give you rides if you need one. They are polite and professional. The work they have done on my car has been good. I have learned to trust them over the past year that I have been bringing my car there.
Aaron A.
Oct 2014
They do a good job. They are good people to work with. They are not the most creative in fixing problems in the most efficient way possible. They are more expensive but do an adequate job.
Kay C.
Oct 2014
They are wonderful. They are very nice guys, I really like them. They always do what they said they will do and it works out well. Their location is great. They are a little bit more expensive but I think they are worth it.
Matt O.
Oct 2014
They did a good job. However, they are on the expensive side.
Patrick M.
Oct 2014
They were very thorough and did a good job of explaining what the situation was and how they would fix it. I was happy with the work.
Michael C.
Oct 2014
unknown
Licensing
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FAQ
Community Automotive Repair is currently rated 4.5 overall out of 5.
Community Automotive Repair accepts the following forms of payment: CreditCard
No, Community Automotive Repair does not offer free project estimates.
No, Community Automotive Repair does not offer eco-friendly accreditations.
No, Community Automotive Repair does not offer a senior discount.
No, Community Automotive Repair does not offer emergency services.
No, Community Automotive Repair does not offer warranties.