About us
Internet, Cable and Phone Services. With the XFINITY Double Play and the XFINITY Triple Play from Comcast you can choose to bundle two or three of our great services – XFINITY TV, Internet and Voice – all for a great value. Bundle digital TV, high-speed Internet and home phone service from Comcast and save!
Business highlights
Services we offer
Internet, Cable, & Phone
Services we don't offer
Cable Television Equipment,Television,Satellite Television
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 20% | ||
| 20% | ||
| 27% | ||
| 27% | ||
| 7% |
Filter reviews by service
They did have some local offices where I could just drop the box off to when I moved. I think it was an 800 or 856 number that I dialed to get connected to one of the local offices. They have a main office in Maurice, NJ. For one thing they are very expensive and for another thing every three months they were, like, changing things such as the format on the screen and computer. I had computer, TV and phone with them at one time. The TV service was good, but with the three it just got too expensive. There were times when I had to have them come out several times for the same repair service. They did not seem to get it, like, the first time. The TV sound and picture was good. It was rare when the TV went out, but when it did go out it took several repair calls to have it remedied. Sometimes when I called to try to explain service to them I had to repeat things over and over and over again because they aren't the best listeners in the world. They weren't getting what I was saying.
Most recently, about one third of the channels dropped off the cable system and became inaccessible. First call, spent a half hour troubleshooting with no resolution. The service rep told me I would be called in the morning for further assistance. No call was made. I finally called back and was then told my service changed and the channels were no longer a part of my package. I asked why I was not notified in advance, and the answer was that this was a planned change by Comcast. I asked again why I was not notified before the change to my service occurred, and the representative said it was a planned change and was posted on their site which I could access from my online account. I asked why, if this was the case, we spent a half an hour troubleshooting the night before? He was unable to answer that. I asked why I did not receive a call back. He was unable to answer that.
I was then asked to complete a survey and in the middle of doing so, the survey was ended and I received an automated message, "Thank you for choosing Comcast."
Every interaction I have had that required service intervention on the part of Comcast has been below even a poor standard of service. I work a technical service industry and if I performed this poorly, I would be fired, plain and simple.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.