This company has several communication issues. First I had an appt for my door to be measured at 10 am. On the day of the appointment, I received a text at 930 and an email that my appt was now between Noon and 4pm. I decided I would run some errands and when went to leave the contractor was here at 10:00 to measure the door as originally scheduled. I told him that they had notified me of the change but they Never told him. He didn't remove the trim from around the door to measure properly because when the installer showed up months later with the new door and after removing the trim around the door and rechecking, he told me that the door he brought was too short. I had told and showed the salesman that the door I was replacing had extra trim inside the opening and the salesman assurred me that the new door would eliminate this, but the door that was incorrectly measured would still require this extra trim because the saleman Never mentioned this to the representative who took the measurements. The installer apologized and remeasured the door correctly and I had to wait sever weeks for Champion to remake my door and take another day off from work and of course they don't offer any form of compensation to their customers for their own mistakes, just Sorry for the inconvenience. The door was Finally installed yesterday and thankfully I had the same installer who had remeasured the door correctly and he did a Great job. Today I received both a text and an email informing me that my door had been received by my local office and I would soon be contacted to schedule an installation appointment, remember this is After my door had already been installed. I called four different phone numbers to speak to someone and after holding for almost 30 min, I left my call back number. Then coincidently I received an email asking me how I liked my experience with Champion, and that I should leave a review. These doors are not cheap, mine was $15,000, but with the measuring mistakes and the costs of sending the installer here twice with his truck (85 miles away) I can now see why their prices are much higher than local home improvement stores including the cost of installation. My neighbors really like my new front door but agreed that a company this big should have better communication with their customers. The pictures are of the trim on my old door which the first door would still have required because either the salesman didn't mention this to the person measuring or he just didn't measure properly to eliminate the need for this excess trim, but either one is a fail.

Had a sunroom removed and a new 4 season one installed. Installation and demo went exactly as explained before the project was started. One salesperson, one project engineer and one contract reviewed the project prior to the start. All went well. Service and all individuals we met with were very easy to work with. Susan H.

Champion Window sent Spencer to our home to give quotes on a screened in deck we wanted to finish into a 3 season room. He gave us several options and prices for them. He had samples of their products and some from competitors we were familiar with we might have used. Champion is made in America, custom made to our needs. Several options for payments. We signed with them!

It took them over 2 years to actually build the sun room instead of estimated time of 3 months. Several things was faulty and they did not ever fix the problem. We already reported them to the better business bureau.

This is a review on behalf of my mom. She had storm damage from straight line winds back in 2021, she called champion and they sent someone out to give an estimate. He (Blake) seemed friendly and professional. It took awhile to assemble a crew but they finally got working in the beginning of December of 2021. Fast forward to July of 2022, her house is STILL NOT FINISHED! The leader of the crew was from northern Michigan, really nice guy until he literally stopped answering calls after Christmas to finish the job. He told my mom he had no way to get back to Battle Creek and couldn’t help her. Unfortunately, my mom paid them in total for the job. She called Blake numerous times. He would give her every excuse in the book on when they would come back out to finish the siding and put her gutters back up. Dates that were promised would pass and he just stopped answering all of her phone calls. In May 2022, my mom calls champion and decides to speak to someone in sales because OF COURSE they are still selling, even though “they have no crews.” She speaks to the dispatcher who then relayed her message to a man who has a NC phone number. My mom has spoken to him twice about the issue and he has told her twice that he does not have a crew, no one wants to work, and that he doesn’t think anyone will be at her house until after Christmas this year! I do not know what kind of company champion is claiming to be but it is not an honest one! They have all of my mom‘s money and I feel that they have no intention of completing the job. We are now having to go out to different companies to see if we can get an estimate for someone to put her gutters back up, as a significant amount of rain could ruin her foundation. If you were considering going with champion windows, I beg you to reconsider. The excuse that no one wants to work is not a good excuse. I know times are hard but we paid you for a job that has not been completed, you are still selling your service so finish your jobs!!!!

They prey on senior citizens. My deposit money of $11,000 was stolen. Job supposed to happen in September. Company unresponsive. It’s almost 2022. Nothing. Asked for a refund and was responded to immediately - $300! Con artists!

went well

Again the sales rep was a super nice guy. Just outrageous prices and had to sit through the whole demo. This was for a small cottage. $7,000 for one std kitchen door.

Very happy

To long of an appointment, and greatly over priced.

Very well for the most part. The windows look nice, the installers were very professional, out only complaint was the miscommunication between our sales person. We had decided to change our order before it was ever placed, but unfortunately the salesman did not make those changes. Luckily when the installer came to make the official measurements he caught the errors through our conversation and had another representative from the company call us promptly the next day to make sure everything was exact prior to the official order being placed. If our installer hadn't of caught this we would have been stuck with the windows.

Job was performed on time, no problems. Were careful of bushes & plants below when removing old roof. One yard light was broken accidentally, and they went out and bought one to replace it. In the past we also had a 3-season porch added to our home on our deck by Champion. We had 2 skylights put in the 3-season, so our house wouldn't be so dark and when one sprung a leak after many (10) yrs. they came out removed the calking and re-calked it. Also when birds have flown into the screens making slight puncture marks, they re-screened them. No added cost to us.

Great! The company was easy to work with from sales rep to installers. We intend to get new [3] doors in the spring.

Their service was great. It was very good they came out they did very professional job and explained what they going to do and what their product could do they were very good about explaining how their warranties work and how the workmanship would handled and the people that came out to do the installation were very professional did not send any excessive time they came in started the project completed the project and just the experience was overall very very good.

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We would use them again.

This is the second time we've used them.

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I was actually really impressed with the initial meeting and the salesman was nice and informative. He was helpful in the knowledge about the windows. He knew I was quoting from other companies as well so he asked me when my next quote was. I let him know it was the following Monday so he asked to set up a time to talk on that Tuesday. At that time I had a clear calendar so I agreed and he left. I had some last minute items that came up for that Tuesday so I messaged the company via Angie's List and explained that I was unable to meet with the gentleman that evening and I greatly apologize. I was also completely full for the rest of the week as I had to travel for work the entire following week. The gentleman called my phone and I was unable to answer as I was in a meeting. I left a message with him also apologizing I couldn't meet and in both communications I asked if he could just email me the quote as I was trying to coordinate with my busy schedule as I wanted and needed to make a decision by the end of the week, prior to me leaving for work. The only response I received was it was company policy that they cannot email quotes. I find this incredibly non-customer friendly and a sales tactic. The other company sent it over to me right away (both estimates) so I could at least look at the cost. The other company that I ended up using was willing to at least give me a gauge of what they would cost prior and worked around my schedule. He was able to come to my work to meet with me. I felt like the product spoke more than needing to give me a sales pitch. I did feel like I would have liked Champion Windows but I just felt that they wanted to try and make the sale and felt it was weird that they would not email me the quote. I do not know about the product, I am just basing this review on the initial process.

Phil did an excellent job providing his company's estimate and product features.

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