Bridge St. Electric

Technician did everything requested in less than the stated two week period and called when it was done.

unknown

THEY NEVER ANSWERED MY EMAIL!

I found Bridge St Electric in Grand Rapids, MI on Angie's List and decided to give them a call. I was encouraged to bring the lamp in so they could see it and advise me further. Because of their friendly communication to me over the phone, I decided to do just that. When I got there I was greeted with a friendly smile and asked how they could help me. I told them I had called earlier and showed them my lamp. The person who helped me showed me a couple of options I could choose from to replace the glass shades. I decided on one of them and they then wrote up my repair order asking for a $20 deposit and then advised me that it would take a week for the repairs to be complete. I was also told before I left the store that he could see the bottom part of the pole that connects to the base needed tightening up as well. I did receive a call from them a week later saying my lamp was ready for pickup. I didn't get back to their store until 3 weeks from the time I had brought the lamp in for repair. When I got there to pick my lamp up, a female clerk located my lamp and brought it out to me. I was very pleased with the finished job and the glass shades I had chosen. I paid for my order and the same clerk carried the lamp out for me and placed it carefully in my car. I then left the store that day and returned home to set my lamp up again. When I got home, I noticed that there was a for sale tag on my lamp with a price of $195.95. I didn't think too much about it but thought that was strange, since it had only been 3 weeks since I brought my lamp in for repair. Before my writing up this review, I decided to call Bridge St Electric to give them a chance to explain why that sales tag had been placed on my lamp. The man I spoke to on the phone told me that he had no idea how that could have happened except for maybe a mistake made in the repair area by whomever was working back there. I told him that I was happy and pleased with the repair of my lamp and how nice it looked, but I just wanted to give them a chance to explain about that for sale tag that was hanging on it when I picked it up. He said they definitely would not have intentionally put a for sale tag on my lamp. However, what I did note in my conversation on the phone with him about this issue is that he really did not apologize for such an error being made, but just totally explained how they just didn't do that with repair orders unless it hadn't been picked up in at least a year's time. I accepted his explanation and ended our conversation on the phone with him. Overall, I was very happy and satisfied with the repair of my lamp and the professionalism of each employee who helped me. This for sale tag issue really is not something that would prevent me from returning to them for more service should the need arise again, but would strongly suggest that apologies are in order for such errors when they occur and are brought to their attention.

I bought a pair of sconces at a flea market and brought them in for rewiring. They took a deposit and told me it would take a couple of weeks. They called when the work was finished.