Berger Chevrolet
About us
Berger Chevrolet has been serving West Michigan's automotive needs since 1925. Berger has it all: New Vehicles, Pre-Owned Vehicles, Service, Quick Lube, Parts, and Collision Repair. Our sales department consists of 25 knowledgeable, customer-oriented consultants that are ready to help you with your vehicle purchasing needs. Each one of our consultants is here to find you the right vehicle at the right price. We have one of the largest inventories in Michigan. With models like the Malibu, Silverado 1500, Cruze, Traverse and Impala, we have something for every taste and need. If you're looking for a used car in Grand Rapids, we can assist you there as well. We are able to secure a car loan for any new or pre-owned vehicle. Also, Berger boasts some of the top Customer Satisfaction scores in the area for decades running, so you will always be treated professionally and with respect. The Berger GM Service Center has implemented many conveniences to make your service visit hassle- free. You can schedule a service appointment with a phone call, online, or with your smart phone. We have a 24 hour drop box for late drop off/early pick up. Also, Berger makes sure that you are never stuck without a ride while your car is being serviced; our two-way shuttle service or our full service rental department is here to accommodate. Not to mention, your Chevrolet car repairs (along with most other makes and models) will be serviced by one of our 20 ASE Master Technicians. Just come in and speak to one of our experienced Service Consultants to make sure your vehicle is taken care of on time, the first time! Berger's Quick Lube department is conveniently located at the east end of the dealership, just inside the first driveway. The door will automatically open and our staff will guide you in, service your vehicle and have you on your way in no time! Parts, parts, and more parts! Our 65,000 square feet of parts storage holds over $5 million in parts inventory. Berger is the largest Michigan source for: Chevrolet and most other GM Collision and Service auto parts, accessories, performance parts, outlet parts, and powertrain components. What does that means to you? When your car is serviced here, we have the parts on the shelf to get the job done in a timely manner. Berger Chevrolet's fully-equipped collision repair shop is ready to serve our clients with professional collision repair on all makes and models. The paint shop works meticulously to match all colors and trims, yielding a factory quality finish with environmentally friendly PPG water base paint. Our collision utilizes the very latest state-of-the-art equipment, and all our technicians are I-Car Gold Glass Trained. We like to make things convenient for our customers, which is why we have a lifetime repair guarantee and direct repair relationships with most insurance companies. More than selling cars... While our primary focus may be on sales and service of automobiles, we strive to be responsible corporate citizens in our community. Our philanthropic efforts consist of donation and fundraising for various community organizations; including Dégagé, Mel Trotter, Kid's Food Basket, Senior Neighbors, Veterans home, United Way, God's Kitchen, and Child Abuse Center. If it's about cars and trucks Berger has you covered. We thank you for your interest and we look forward to earning your business! Remember..."It's always better at Berger!"
Business highlights
Services we offer
New and used vehicles. Repair, parts and collision center., replace and installation of auto sales
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 71% | ||
| 6% | ||
| 12% | ||
| 6% | ||
| 6% |
I did not like the price they charged for the little work they did. They know we have some money so every time they just jack up the price. I took it somewhere else and got it done way cheaper. I had to take it back so I guess the quality of work was not too good. They did not fix it.
Summary:
Used department claimed vehicle ran good and service department gave it a clean bill of health.
Service department after purchase gave an outrageous estimate and said had major problems
Today will be one week from date of purchase and Berger won't split cost or do anything to retain business.
Everything the sales department says about making sure you are happy in the vehicle and taking care of you is BS
Once the car or truck is sold its your problem.
Worst dealer I have ever dealt with.
Update #2. They told me they would let me trade the car for another car and make it right. I thought that was good since they didnt have to. So I went to look at cars and make arrangements with them. They showed me two cars. One of the cars looked to small so no consideration. The second was nice. We took for a test drive and liked it then found out it was 3,000 more than the original car. Bought whose motor died. Here's the making it right deal I was offered. My original car was purchased for around 6,000 and a loan of 4,000. The make it right deal was they would give me 3,500 (doesn't even cover loan) and I would purchase the car for almost 8,000. All along I have stated I didn't want to go higher and put myself n more debt. They did not listen or really try to make it right or help. They were very nice and professional but I would never ever buy another vehicle from there.
Update #3. They called today and found a motor for me and offered to pay half and I can have anyone install it. This is a very fair offer since it was an as is warranty on the car. They turned a bad situation into a tolerable one.
Licensing
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