Avalon Roofing and Exteriors has 30 + years of experience in the Home Improvement Industry serving West Michigan homeowners.
We are excited to offer a wide array of products and services for your home improvement needs. We offer extensive financing options to help you make your home improvement project a reality.
We employ a team of experienced experts, both subcontractors and employees, to ensure your home improvement project is completed to the highest standards. We actively engage with our Industry Partners (Manufacturers and Suppliers) to bring you the most update products and installation techniques.
We stand behind the home improvement services we provide. We are fully licensed and insured and employee a full time Quality Control staff who are on-site often throughout any project. We extend a 5 year base workmanship warranty on all services and offer many extended warranties on specific products.
Thank you for the feedback. It helps us become a better company. If there is any way we can help you in the future please call us at 616-871-2507.
John O.
06/2016
4.0
roofing
+ -1 more
.
Description of Work: Some shingles were dangling and then fell off and Avalon replaced them.
Rating Category
Rating out of 5
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$1,000
Response from Avalon Building Concepts
Thank you for the feedback. It helps us become a better company. If there is any way we can help you in the future please call us at 616-871-2507.
Carl G.
06/2016
5.0
roofing, home remodeling, roof cleaning
+ 1 more
unknown
Description of Work: Inspected roof due to water pouring into kitchen on main floor of 2 story home. Said roof probably has 2-3 years left but boots around exhaust pipes were broken and decayed. Replaced two boots around pipes. No issues since then with water. Paid 300 up front, 300 when done. I did not know they had completed the work though. Had to call them to verify. I climbed up and checked it, and it looked good as far as I could tell. Easy to deal with. Did Not receive a high pressure pitch. I didn't want to buy a timeshare and thankfully Avalon did not present that nonsense. The rep was to the point and got up on the roof to actually look at it.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Response from Avalon Building Concepts
Thank you for the feedback. It helps us become a better company. If there is any way we can help you in the future please call us at 616-871-2507.
Stanley H.
05/2016
5.0
remodeling
+ -1 more
unknown
Description of Work: We had a new roof installed - The cost was a fair figure for what had to be done Everything that was going to be done to complete the job was explained in full detail - All questions were answered - The workers started at 8:00am and quit around 6:00pm the first day, and they needed to come back the next day for a few hours to complete job - They cleaned everything up completely each day before they left each time they were here. I would say that Carl and his crew were the best anyone could expect - So far everything appears to be fine and it looks great -
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Avalon Building Concepts
Thank you for the feedback. It helps us become a better company. If there is any way we can help you in the future please call us at 616-871-2507.
deborah V.
05/2016
5.0
roofing, replacement windows
+ 0 more
.
Description of Work: House roof, garage roof and sliding picture window.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10
Response from Avalon Building Concepts
Thank you for the feedback. It helps us become a better company. If there is any way we can help you in the future please call us at 616-871-2507.
Gil S.
05/2016
5.0
roofing
+ -1 more
unknown
Description of Work: New Windows throughout. Went fine
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$12,500
Response from Avalon Building Concepts
Thank you for the feedback. It helps us become a better company. If there is any way we can help you in the future please call us at 616-871-2507.
Chris J.
05/2016
4.0
roofing
+ -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Avalon Building Concepts
Thank you for the feedback. It helps us become a better company. If there is any way we can help you in the future please call us at 616-871-2507.
05/2016
5.0
roofing
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$24,000
Response from Avalon Building Concepts
Thank you for the feedback. It helps us become a better company. If there is any way we can help you in the future please call us at 616-871-2507.
Kimberly P.
05/2016
5.0
roofing
+ -1 more
unknown
Description of Work: Replaced skylight, including roofing around area. Also fixed rubber sealants around pipe while they were up there. The work was delayed over the winter due to the weather. There was some confusion initially in the back office with the measuring and ordering of the window, but it resolved just fine.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Response from Avalon Building Concepts
Thank you for the feedback. It helps us become a better company. If there is any way we can help you in the future please call us at 616-871-2507.
ken W.
05/2016
5.0
roofing
+ -1 more
.
Description of Work: New roof. This crew was very fast and good. Roof job took 6 hr tear off to finish.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$8,000
Response from Avalon Building Concepts
Thank you for the feedback. It helps us become a better company. If there is any way we can help you in the future please call us at 616-871-2507.
Jonathan N.
05/2016
5.0
roofing
+ -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Avalon Building Concepts
Thank you for the feedback. It helps us become a better company. If you ever need anything else please call us anytime at 616-871-2507.
ken W.
05/2016
5.0
roofing
+ -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Avalon Building Concepts
Thank you for the feedback. It helps us become a better company. If you ever need anything else please call us anytime at 616-871-2507.
Adrienne B.
05/2016
5.0
concrete repair
+ -1 more
Happy with the experience.
Description of Work: Poured concrete for a basketball court.
Rating Category
Rating out of 5
quality
5.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000
Response from Avalon Building Concepts
Thank you for the feedback. It helps us become a better company. If you ever need anything else please call us anytime at 616-871-2507.
Brad R.
04/2016
4.0
roofing
+ -1 more
.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
Response from Avalon Building Concepts
Thank you for the feedback. It helps us become a better company. If you ever need anything else please call us anytime at 616-871-2507.
Victoria H.
04/2016
2.0
roofing
+ -1 more
unknown
Description of Work: They are so high pressure and slick. They really, really want you to finance the job with them. When I declined, they kept calling back with "new oportunities."
Rating Category
Rating out of 5
value
1.0
responsiveness
2.0
$25,500
Response from Avalon Building Concepts
We always appreciate hearing from our customers. You certainly do not have to use our financing options but many of our customers appreciate having those choices at their disposal. We are disappointed to hear that we could not earn your business but we are glad to hear that you were able to get the work done.
Andrew S.
04/2016
5.0
gutter repair, roofing, roof cleaning
+ 1 more
unknown
Description of Work: Roof tear off and replacement as well as complete gutter installation around house perimeter. Overall a job well done.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,200
Response from Avalon Building Concepts
Thank you for the feedback. It helps us become a better company. If you ever need anything else please call us anytime at 616-871-2507.
Marcia K.
04/2016
5.0
gutter repair, roofing, siding
+ 1 more
unknown
Description of Work: First of all, they cleaned all our gutters and repaired numerous downspouts. Avalon went above and beyond, making sure they did exactly what we wanted. Second, they replaced 6 wood pillars on the front of our home, changing them to aluminum. I was worried that we would lose the look we wanted by changing to aluminum. Then we changed the size of the pillars and because of their prior quote, they did not charge us more. The person they sent to replace the pillars was experienced with this type of job (a touchy job because one old pillar would be removed and support provided in its place, then support removed and new pillar installed). The installer did an excellent job! There is still a small bit of caulking that must be done but the new pillars are beautiful and we preserved the look we wanted. (And now that I know what their sign looks like, I noticed their sign on 72nd where they put siding up on a house...the home looks beautiful with the new siding!)
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,600
Response from Avalon Building Concepts
Thank you for the feedback. It helps us become a better company. If you ever need anything else please call us anytime at 616-871-2507.
samuel A.
03/2016
5.0
roofing
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
$9,200
Response from Avalon Building Concepts
Thank you for the feedback. It helps us become a better company. If you ever need anything else please call us anytime at 616-871-2507.
Rollie B.
03/2016
5.0
gutter repair, roofing
+ 0 more
unknown
Description of Work: Siding and new eve and gutter system. I've reported on this before you know...
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$11,000
Response from Avalon Building Concepts
Thank you for the feedback. It helps us become a better company. If you ever need anything else please call us anytime at 616-871-2507.
Donald S.
01/2016
3.0
remodeling
+ -1 more
.
Description of Work: Very questionable whether they did the work as contracted (insulation).
Rating Category
Rating out of 5
Lee P.
01/2016
1.0
roofing
+ -1 more
unknown
Description of Work: 09/2015 Larry come for an estimate, intro himself as partner/owner, contract signed. 10/2015 none English speaking work crew was sent to do the work,can't communicate, work was not done correct. Larry came to the house to collect money,we complained, after awhile, he got mad and started to "F " this and "F" that, we told him to leave. Then Dan claimed to be his manager, we said Larry is the owner, why'd we want to talk to a manager, Dan said Larry lied, and that Dan is the boss. Dan came to the house we settled and we paid in full $13,200.00. 2 months later there was strong wind and our new roof had some of the shingles blew off, none of our neighbors has any problems, but our new roof. So we called Dan, he was at a xmas party and got angry because we interrupted his good time, and hung up on us as we ask for repair before the rain. Later he did send out a repair guy but told me that he will not have the right color shingles and that the repair guy will just cover the effected areas with whatever they got then come back next week with the right color shingles to finish the job. They never came back after 3 weeks, we called Dan today, 01/18/16 and he said he's not sure he wants to finish the work because we complained to the BBB. As of now, our brown roof with some black pieces of tar papers cover still is not fixed.
Rating Category
Rating out of 5
Response from Avalon Building Concepts
Avalon appreciates every customer and always strives for excellence. Typically, our response to a complaint is our way of apologizing publicly to a customer if we in some way missed the mark and did not achieve the excellence we strive for. It also gives us the opportunity to ensure higher quality service and communication going forward. However, this response is to make the record as clear as possible as to what happened with [Member Name Removed] contract. From time to time there are situations that go past a simple misunderstanding and this is one of them. Mr. [Member Name Removed] is not being forthright or honest in his statements or assessments of our company. During the installation of this roof, there were no complaints from Mr. [Member Name Removed] regarding our crew, or Larry, our salesman. At the completion of the roof installation, Larry went to Mr. [Member Name Removed] to collect the balance that was due. Up until that time, Larry and Mr. [Member Name Removed] had a good working relationship. At this point, Mr. [Member Name Removed] stated that he had a problem with our crew, stating they did not speak good English and that they were not very friendly. Mr. [Member Name Removed] demanded a discount. Mr. [Member Name Removed] did not state that the roofing contract was not completed in a timely manner, nor did he ever complain about the quality of work. Larry told Mr. [Member Name Removed] that he was unable to provide any type of discount. During this interaction with Mr. [Member Name Removed], Mr. [Member Name Removed] was very abusive, and his claims became more and more ridiculous. Mr. [Member Name Removed] did not pay the balance that was due and told Larry to leave his home. Following this interaction, Dan from Avalon made contact with Mr. [Member Name Removed] and scheduled a meeting. When Dan met with Mr. [Member Name Removed], Mr. [Member Name Removed] made the same claims about the crew, and then added additional claims with regard to Larry. Mr. [Member Name Removed] again insisted he was entitled to a discount, but never provided any statements regarding the quality of the work that was performed on his new roof. Mr. [Member Name Removed] was so over the top and ridiculous in his interaction with Dan, that Avalon did give him a small discount so that the matter could simply be concluded and the parties could move on. Approximately two months later on December 23rd, there was a severe windstorm in the West Michigan area. The storm was severe enough that branches and trees were knocked down and property damage occurred throughout the area. This storm apparently also blew a few shingles off Member Name Removed]] roof. On Christmas Eve, Mr. [Member Name Removed] called Avalon regarding the roof issue. Although our offices were closed, Dan returned his call (and yes, he was at a family Christmas gathering). Dan informed Mr. [Member Name Removed] that being Christmas Eve it may take a little while to get a roofer there, at which time Mr. [Member Name Removed] was again inappropriate and verbally abusive. Mr. Phong’s abusiveness went on for 15 to 20 minutes and the only way Dan could get him off the phone to call a roofer was to hang up on Mr. [Member Name Removed]. Dan then contacted one of our roofers to repair Mr. Phong’s roof. Because it was Christmas Eve, no suppliers were open, so the shingle color match was not available. The roofer was able to repair the roof within an hour with substitute shingles. Mr. [Member Name Removed] then contacted the Better Business Bureau and claimed that we refused to take care of the roof for him. Regrettably, Mr. [Member Name Removed] continues to be abusive in his behavior and untruthful regarding the entire situation with regard to his roof contract. As much as we would like to resolve the color issue and take care of every customer, we cannot subject our team members and contractors to this type of volatility and unusual behavior. Changing out the color of the shingles is a simple and inexpensive process but as a company we are not sure how much further we should go with Mr. [Member Name Removed]. Until we have assurances that it would be a safe working environment, we as a company will have to consider other solutions to Member Name Removed]] contract and his ongoing concerns.
ROBERT J S.
12/2015
1.0
chimney repair, roofing
+ 0 more
unknown
Description of Work: WITHOUT MAKING A LONG STORY; THEY I WAS ASSURED THEY WOULD TAKE ONE DAY BUT IT TOOK 4-5 DAYS. THEY PUT ON MAIN ROOF AND ROOFED A KITCHEN BUMP-OUT. I KEPT TELLING THEM THE FLASHING AROUND CHIMNEY WAS NOT RIGHT BUT THEY IGNORED ME. AS SOON AS THE FIRST RAIN....A WATERFALL IN THE ATTIC [NOT KIDDING]. THE DAMAGE TO THE SIDING IS STILL NOT REPAIRED. THE DAMAGE TO THE DRIVEWAY IS STILL NOT REPAIRED. SEEMS LIKE ONCE THE SALESMAN WAS GIVEN THE BALANCE CHECK, THEY LEFT AND NEVER RETURNED. I TALKED TO THE OWNER AND BEGGED HIM TO JUST STOP BY AND LOOK FOR HIMSELF. HE NEVER SHOWED. YOU COULDN'T PAY ME TO USE THEIR SERVICE EVER AGAIN.
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
3.0
punctuality
2.0
$7,000
Lee R.
07/2015
1.0
roofing
+ -1 more
unknown
Description of Work: A gentlemen came out and gave an estimate. My husband and I discussed it and agreed to 50% down and the rest at finish. We called multiple times and no return phone call. Needless to say we spent our $12000 with another contractor.
Rating Category
Rating out of 5
value
3.0
professionalism
1.0
responsiveness
1.0
$12,000
Kelly F.
06/2015
5.0
roofing
+ -1 more
unknown
Description of Work: They were great with scheduling especially around the weather as I was getting a new roof. The only thing I would mark them down for was the workers constant smoking and they left the back yard gate open and my dog was loose in the neighborhood. Lucky she didn't wander too far and I don't live on a busy street
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,500
Response from Avalon Building Concepts
Thank you for the feedback. It helps us become a better company. If there is anything else we can do for you in future please call us anytime at 616-871-2507.
Suzanne P.
05/2015
3.0
gutter repair, roofing, replacement windows
+ 1 more
unknown
Description of Work: Installed new lifetime warranty roof and replaced 10 windows. The sales rep was a "hard press" sell. Not all the information I was given initially was accurate. The sub contractor who installed the windows was great and did a good job. The roofing team was great as well. They were very conscientious and paid attention to detail. Once roof was inspected for guarantee and follow up work was needed the house had damage due to ladder placed directly against gutter. I was not satisfied when I spoke to owner's response when I followed up on that.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0
$12,500
Response from Avalon Building Concepts
We appreciate hearing from our customers and are glad to hear that the installation of the roof and windows went well. We will use your feedback to evaluate ourselves moving forward.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Roofing,
Gutters,
Windows,
Siding,
Insulation,
Doors,
Chimney Repair,
Decks and Porches,
General Remodeling,
Kitchen and Bath Remodeling,
Skylights,
Egress Windows
FAQ
Avalon Building Concepts is currently rated 4.7 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 7:00 PM
Tuesday: 8:00 AM - 7:00 PM
Wednesday: 8:00 AM - 7:00 PM
Thursday: 8:00 AM - 7:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 10:00 AM - 2:00 PM
Avalon Building Concepts accepts the following forms of payment: Check,CreditCard,Financing Available
Yes, Avalon Building Concepts offers free project estimates.
Yes, Avalon Building Concepts offers eco-friendly accreditations.
No, Avalon Building Concepts does not offer a senior discount.
Yes, Avalon Building Concepts offers emergency services.
Yes, Avalon Building Concepts offers warranties.
Avalon Building Concepts offers the following services: Roofing, Roofing- Repairs, Asphalt, Metal (Corrugated, Standing Seam, Stone Coated Shingles), Flat Roofing(TPO,EPDM, & Rolled). Skylights. Storm Repairs. Attic & Sidewall Insulation. Gutters. Windows. Doors. Siding. Remodels. Masonry.