Apex Appliance Inc

We've used Apex Appliance for years and unequivocally recommend them! They're personable, thorough and honorable folks. Look no further!

1. Washer hood. I sent them pictures and they could see the hood was broken. They could have told me a new assembly is needed to be ordered and we could have conducted the hood over the phone. 2, Cleaned the lint out went excellent 3. Refrigerator water dispenser. They could not figure it out and told me to call Whirlpool directly. For this repair, I googled search and found others with a similar issue. All Apex had to do was read the google search and helped me with conducting the repair. All told the repair person was at my home for 42 minutes and my charge was $177.00. I have not asked them, but I called other firms and found out Whirlpool has a technical support service that each firm pays a service fee. My guess is that Apex does not belong to it. I tried to email them a complaint as of this writing I have not heard back. The firm does not have an official email address, and they should have one. I sent my correspondence to a staff persons email she provided to me to show the pictures.

On time, good communcation prior. Polite and professional. Found the issue right away. Gave us advice to prevent a repeat on the issue.

Great, Punctual and responsive and knowledgeable.

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Tom was our repair person and he was very professional and polite. He went beyond what we expected. He told me exactly why it was happening and knew exactly what to do to make it never happen again and told us if it did happened again to call Apex and they would order a particular part that he told us we would need and we could do it ourselves. I would call Apex again on any of our appliances if we need anything again. Very very good service.

Replaced drive belt and idler pulley which had gotten hot and failed. Had the parts with him so he could take care of it right away. Now works great.

I have used Apex for 14 years and they are the only appliance repair company I will use. They are honest, friendly and fix any problems immediately. If they can't fix or you are better off buying new they will tell you. I highly recommend Apex to all my friends and anyone to use.

Lady was friendly on the phone. Went to pick-up the part and the man (owner?) didn't really acknowledge me because he was reading about football online. The total for the part was more than the woman quoted me earlier, but I didn't notice until I got home. I didn't go back because it was only a couple of dollars difference. I'd probably go back there again because the location was convenient for me.

Quick appt,

Apex Appliance Inc. were wonderful. I called and they got back to me immediately and set up an appointment that day, which was very shocking. I was thinking I was going to have to wait. My washer has been broke for awhile. They came in and he was fantastic. He came in, he walked me through everything. He showed me what he was doing. When one thing wasn't what he thought possible, he went through other issues, to see if those things were possible. Actually, he found out I had more issues that I thought I had. So, he went through everything. He's very thorough and very personable. We talked as he worked. And he taught me some things and gave me some training and education along the way and got my washer going. Within an hour, he was done. He had my washer going. It was fantastic. The price is very, very fair. The things that I had, I had expected it to be much more than what it was.

I have too many projects going on right now and I have dealt with people not calling, materials taking several weeks to come in so when this happened I was really frustrated. I can't remember who came out but he was awesome! I felt he was very honest, experienced, punctual and they called to say he was on his way. It helped he loved my dog! I would call them again for sure.