Alfresco Landscapes
About us
Alfresco Landscapes is a design and build firm specializing in creating one of kind outdoor living areas to accommodate your lifestyle. We do everything landscape: plantings, patios, sprinkler systems, landscape lighting, yard pest repelling, maintenance and so much more.
Business highlights
16 years of experience
Services we offer
Landscape design, annual plantings, deep root tree fertilization, gardening, herb gardens, landscape construction, landscape maintenance, lawn care, lawn mowing, leaf removal, mosquito repellent systems/spray applications, organic and traditional fertilization, patio design, plant care, plantings, rain gardens, sprinkler systems, sustainable landscapes, tree planting, tree pruning, weeding
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
1.73 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 0% | ||
| 0% | ||
| 0% | ||
| 67% | ||
| 33% |
Showing 1-3 of 3 reviews
Gregory C.
Oct 2017
As a follow up to my previous review, I would like to state that Alfresco did perform a good job the first year of my residential snow removal service. That is why I hired them for a second year. The first year they came out with their own truck that had very good snow removal equipment, and would come after most of the snow fell. I had no scrapes or damage to my driveway that year, and had no complaints. However, the second year they would come early in the route before much snow fell. Due to the timing of the route they must have come back to clear the end of my drive before the street plow came. I know this since I had to clear the end of my drive myself after I got home from work. I understand that this can be difficult to time correctly. Additionally, the second year they may have subcontracted plow drivers, because the truck that scraped my driveway was not the same Alfresco truck. It was a small pick-up truck that obviously did not have rubber on the bottom of its plow blade since you can see clearly from my pictures that it was FLAT sections of my drive that received most of the damage. I hope that Alfresco accepts this feedback and makes corrections to their service. From a customer satisfaction perspective it is relatively meaningless that they "performed service to contract" when they did not provide the customer service that they claim to take so seriously.
Gregory C.
Oct 2017
Would not go with Alfresco for snow plow service. Last season they scraped up my driveway something terrible. I took several pictures and sent them to them. They never replied. Additionally, they would plow my drive after the first two inches of snow fell, while several additional inches would fall after they plowed. Also, they never came and cleared the end of my drive after the city plow came by. I called to discuss these issues, and was met with attitude.
Response from Alfresco Landscapes
"Alfresco Landscapes' first priority is customer satisfaction. We sincerely regret that Mr. [Member Name Removed] was dissatisfied with our services. While our drivers make every effort to avoid damage, the snow plowing industry as a whole does not take responsibility for damages to pavement or contracted surfaces, only landscape/lawn repairs. Due to the freeze/thaw conditions Michigan experiences, concrete slabs raise and lower depending on the moisture retention in the soil beneath, causing raised concrete slabs or corners of concrete that plows can "catch" on. It is unfortunate the damage occurred to Mr. [Member Name Removed]'s drive, however, Alfresco, or any snow plow company cannot be held liable for raising/lowering of concrete slabs due settling of concrete and/or freeze thaw conditions. Alfresco Landscapes provided service to Mr. [Member Name Removed] for two years as per each snow plow contract he signed. His concern regarding our arrival/start times was explained at the time of his initial call during the season. During a prolonged snow fall event, start times are sometimes delayed to attain the most effective single push service per 24 hour period as possible. In addition, according to our logs, Mr. [Member Name Removed]'s approach was in fact cleared after the city plows cleared the streets. We take customer satisfaction seriously and work diligently to provide exceptional service at a competitive price."
Gregory C.
Oct 2017
Would not go with Alfresco for snow plow service. Last season they scraped up my driveway something terrible. I took several pictures and sent them to them. They never replied. Additionally, they would plow my drive after the first two inches of snow fell, while several additional inches would fall after they plowed. Also, they never came and cleared the end of my drive after the city plow came by. I called to discuss these issues, and was met with attitude.
Response from Alfresco Landscapes
"Alfresco Landscapes' first priority is customer satisfaction. We sincerely regret that Mr. [Member Name Removed] was dissatisfied with our services. While our drivers make every effort to avoid damage, the snow plowing industry as a whole does not take responsibility for damages to pavement or contracted surfaces, only landscape/lawn repairs. Due to the freeze/thaw conditions Michigan experiences, concrete slabs raise and lower depending on the moisture retention in the soil beneath, causing raised concrete slabs or corners of concrete that plows can "catch" on. It is unfortunate the damage occurred to Mr. [Member Name Removed]'s drive, however, Alfresco, or any snow plow company cannot be held liable for raising/lowering of concrete slabs due settling of concrete and/or freeze thaw conditions. Alfresco Landscapes provided service to Mr. [Member Name Removed] for two years as per each snow plow contract he signed. His concern regarding our arrival/start times was explained at the time of his initial call during the season. During a prolonged snow fall event, start times are sometimes delayed to attain the most effective single push service per 24 hour period as possible. In addition, according to our logs, Mr. [Member Name Removed]'s approach was in fact cleared after the city plows cleared the streets. We take customer satisfaction seriously and work diligently to provide exceptional service at a competitive price."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
Alfresco Landscapes is currently rated 1.7 overall out of 5.
Alfresco Landscapes accepts the following forms of payment: CreditCard
Yes, Alfresco Landscapes offers free project estimates.
No, Alfresco Landscapes does not offer eco-friendly accreditations.
No, Alfresco Landscapes does not offer a senior discount.
No, Alfresco Landscapes does not offer emergency services.
No, Alfresco Landscapes does not offer warranties.