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THOMAS APPLIANCE CO

3.0(
2
)

Appliance Repair, Appliance Sales and Installation

Reviews

3.02 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
0%
2
0%
1
50%
Rating CategoryRating out of 5
quality
3.0
value
2.5
professionalism
3.0
responsiveness
3.0
punctuality
3.0
Write a review
Showing 1-2 of 2 reviews
Larry S.
03/2022
1.0
appliance repair, appliance sales
  + 0 more
My husband and I paid for a white side by side refrigerator June 6, 2021. We were told by Ken Thomas that it was going to take a few months to receive it due to COVID and the computer chip shortage. We were given a small refrigerator to use. We called Thomas appliance every month for an update. At Christmas, Thomas Appliance found out that the model we paid for was discontinuing the white color we chose. I received an email invoice showing a completely different model that THEY chose for us. After more waiting we asked for any white side by side. Ken Thomas gave us every excuse possible until we told him we were taking our money elsewhere. Yesterday Thomas Appliance tried to deliver a refrigerator with dents on every side of it. It wasn't even new. We refused to accept it and told Ken Thomas if he can't deliver a NEW refrigerator by next Tuesday, we want a full refund. I will post an addendum after next Tuesday of the outcome. I have absolutely no faith in Thomas Appliance to do the right thing I would not use Thomas Appliance EVER again.
Description of Work: attempted to buy new refrigerator
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$1,400
KURT N.
09/2013
5.0
appliance repair
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro

    Contact information

    5600 S Saginaw Rd, Grand Blanc, MI 48439

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Appliance Repair,
    Appliance Sales and Installation

    FAQ

    THOMAS APPLIANCE CO is currently rated 3 overall out of 5.
    No, THOMAS APPLIANCE CO does not offer free project estimates.
    No, THOMAS APPLIANCE CO does not offer eco-friendly accreditations.
    No, THOMAS APPLIANCE CO does not offer a senior discount.
    No, THOMAS APPLIANCE CO does not offer emergency services.
    No, THOMAS APPLIANCE CO does not offer warranties.

    Contact information

    5600 S Saginaw Rd, Grand Blanc, MI 48439