
LUSH LAWN
About us
Lush Lawn is a lawn, tree and pest company that services 16,000+ customers from Detroit to Saginaw. We use commercial grade granular products and guarantee a weed-free lawn with our 7-step program. Our lawn care services include lawn fertilizer service, weed control, organic lawn care, soil treatment, grub control, lawn aeration, overseeding and slit seeding. Our pest control services include mole control, organic mosquito control, flea & tick control, vole control and ant & spider control. Lush Lawn is not just our name - it's our promise. Get a free estimate now!
Business highlights
Services we offer
Lawn Care, Lawn Fertilization, Moles Control, Mosquito Control & Pest Control., Shrub Care, Tree Services, Vole Control, Weed Control
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
54% | ||
8% | ||
8% | ||
8% | ||
23% |
"Thank you for the kind review. We are glad to have you with our Lush Lawn family for all of these years!"
"Thank you fro your review! If you have any friends that could also benefit from our service, send them our way, and tell them to drop your name. Each referral can get you up to $50 in account credits!"
"Thank you for taking the time to leave a review for us. We take pride in doing everything we can for our customers. Thank you for allowing us to help you in making your lawn look lush this season!"
A week later they were back at my house doing services that I had already canceled and proceeded to send me a bill for the amount I was told I didn't have to worry about, plus the new service. It took me two times to get this straightened out, or so I thought.
I just received a call from a women their saying I still owed $180 or so dollars. wow. I told the lady that I didn't owe the money and explained the whole situation. She said Alex had no authority to waive my balance. I told her that as a fellow business owner I have had my employees promise things that they really couldn't, but it was my duty to honor it. I also told her that that I would pay the amount she says I owe, but that I would never do business with them again. I told her that it is up to her. She can keep their companies word and value a customer or not. I also offered to meet in the middle and that if they did that I would more than likely use their services after all the medical issues cleared up.
She said she would call me back and when she did said that they were deciding to not honor their word - so I paid the money and I will never again do business with a dishonest company that does not care about people or honor what they say.
So good product, poor customer service, ran by dishonest people who don't care about other people.
"Thank you for bringing the issues that you had to our attention. We have looked over your account and found where the issue was. We are sorry for any inconvenience this may have caused you. We here at Lush Lawn strive to offer excellent customer service. I hope the measure taken by our company to fix the issue our satisfactory for you."
"Thank you for reaching out to us in regards to your frustration with our company [removed member's name]. Aaron S., your technician that was out on your initial first application noted that he did the whole property at the time of service. With your account being on verbal approval only, the only way we would treat your property is if you gave us that verbal approval and speak with you. We could set up your special instructions to say "ring doorbell" if that is what you would like. When you spoke to our ladies in the office in regards to the missed area, you said you spoke to our "male boss", which we did explain that the Aaron you spoke with was the technician on your property and not the owner of Lush Lawn and we did set up a service call to come back out and address your concern. After a couple days, you cancelled services and cancelled the service call. We also explained that we would meet you half way on the balance due on the account. This still remains true. Again, I am sorry you feel this way, and we have been trying to rectify the issue for the past couple months. Kind Regards - Tina - Office Manager - Brighton"
In addition, she told me that the information they send out at the beginning of the season says that any service that we had done the previous year would be repeated this year. I evidently did not read carefully enough. This is the second company we have used and the reason we cancelled the first one was because they were constantly being bombarded with other services that they thought we needed, so it is certainly something to be aware of.
"[Name removed], I do apologize that there was confusion on your services. Just like your lawn care aerations auto renew from year to year. If you would like to further discuss this please give us a call 810-695-7828. We do mail out two different sets of reminders of services to be rendered for the upcoming season prior to any services being performed. Jennifer Office Manager"
"Thank you for your positive feedback!"
"We love when people tell us they have showcase lawns, because we get excited to help them maintain and enhance those beautiful, lush lawns. When we make recommendations and diagnoses - such as insects, like sod webworm, and fungal conditions, like leaf spot - it's because we know Michigan lawns and understand how to treat them. It appears that your lawn was decimated by insects and disease, not through neglect by our company. We will wage battle along side our customers - as evidenced by the 5 manager visits and other service calls provided to your home in Howell in 2013. We absolutely enjoy working with customers that are blessed to have the knowledge, understanding and ability to do what is needed in the battle against Mother Nature on your turf! We would welcome the opportunity to work with you again, Mr. Johnson, and we wish you the best of luck against the moths."
"Oooh. Ground ivy is a tough weed - most of the viney weeds that spread in the summer are tenacious, and very tough to kill. Special chemicals are carried by our technicians, and are applied as needed at any time at no extra cost to the customer. Thank you so much for your kind words, [member name removed], and we look forward to improving your Flint home even more in 2014."
"Many lawn care companies have auto-renewing services. We make several attempts in the "off-season" to contact customers to remind them of these renewals. This year, letters were sent in October and February offering a 10% discount to prepay, and verifying services for the coming season. Life can get busy, so some folks even request a call - a request we are happy to honor, even though our company has over 12,000 customers, and we tend to them 9 out of 12 months of the year, on average. If at any time you wish to make a change to your account, please contact your local branch - email, website, snail mail, or by phone. We don't assume that changes need to be made for the security and privacy of our customers - the vast majority of which find autorenewal to be a great convenience feature! We'd love to continue to care for your property if you still live in Eastern Michigan - please consider working with us again."
"Thank you for the kind words! Always a pleasure to speak with customers on the phone - and now we have a newly revamped website (www.lushlawn.net) to make that communication even easier! If you're looking for quality, value and service, give us a call at 810.695.7828 or visit our website to order services - spring is finally here!"
"Lush Lawn has 3 full-service branches to serve you - the original in Grand Blanc, Rochester Hills, and the newest addition to the family in Brighton. We also serve the Tri-City area out of Saginaw. We make every attempt to be responsive to our customers, and have several different way to conveniently communicate with us - please visit our new website at www.lushlawn.net to see the new Customer Assistance features! Cutting and watering tips, as well as insect diagnoses are just a part of the attention to detail that our technicians, managers, and lawn consultants will direct to your home and property when you are a Lush Lawn customer. Thank you for your kind words!"
"Simply said - our services do work! And we won't stop until you're satisfied. Nearly all of our services are backed by a guarantee. Keep it green, keep it local - become a Lush Lawn customer and find out what 12,000 people already know about maintaining a beautiful property!"
Licensing
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