Carl's Appliance

And today I got my dishwasher! Thanks to Ron ! These two nice guys Kirk and Trenton did a great job of installation and they explained everything that they did and how to use my new dishwasher I love them and Carl’s appliance that’s the only place to shop if you want quality and good service thank you guys!

Fine. Repair performed to our satisfaction.

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Carl's Appliances, over the phone, told me a refrigerator model FFTR1821QS was on sale for $599. The "S" means the stainless steel. I looked at this model for its features on their website, and said I'd buy it. Even though I had been previously told this stainless steel model was on sale for $599, I was then informed that stainless steel would be $75 more. I said ok. Then I was told there would be a $79 delivery charge. I again said ok because it would be a difficult delivery. There was a narrow doorway, a stairlift to get over, and I wanted a smooth transaction. I did look at Home Depot's website, and they offered the same model, in the stainless steel for $599, including free delivery. I thought the extra $154 at Carl's would be alright because I would be taken good care of, and I like supporting local businesses. I even tipped the 2 fellows $20 each who delivered it. I buffed out the scratches to the edges, and spray painted the side scrapes because I figured it was a difficult delivery, and some damage was acceptable. From my experience with the upstairs refrigerator I bought at Home Depot, they would have sent 3 men instead of 2 though, and for free, as I said. I had to level this new, wobbly, fridge myself so it didn't topple on me, and took off the blue tape under the door seals. Then I immediately had a problem with the freezer not getting cold enough. Carl's repairman, Bob, came and damaged my freezer interior, either because he didn't know how to take out the shelf, or just didn't care. He did nothing to fix the fridge. He actually wrongly told me "No freezer goes to zero degrees." I offered to show him one that does and he said he wasn't going to waste his time. So I guess if you want a refrigerator with a freezer that doesn't go to zero degrees, go to Carl's. Carl's repairman can't even do work on compressors. Carl then dropped by, inconveniently unannounced, to see the damage, and sanded my freezer interior, but he didn't even look in the refrigerator to see how it was working. Frigidaire then sent a repairman who changed a part, in my now, thanks to Carl's repairman, scratch and dent purchase. When I called Carl's to ask for some help with Frigidaire, Carl raised his voice to me because I had said I hadn't been using the new refrigerator. He excitedly said "Don't tell me you didn't put food in that freezer. I saw TV dinners and orange juice!" Evidently sticking some items in it from the upstairs refrigerator, to test the new Frigidaire is getting use out of it. Carl said he couldn't resell it, if he took it back, because I put food in it. I never asked him to take it back, but why would he sell a defective unit to some unsuspecting customer anyway? You may want to think about that. I have to now ask why was there cosmetic damage to my new unit. Why was there was no protective wrapping on it, when it was brought in. Why were no drawers taped closed. Why were no pages attached to the sides. Carl's repairman's damage to my property should have been sufficient reason for Carl to take back the refrigerator, if I had wanted that, although I suspect the first person Carl sold this refrigerator to damaged the freezer wall. A repairman should know how to move a shelf. So, if this first purchaser moved the freezer shelf, I think he must have put food in the freezer. When I politely said to Carl I'd have to dispute the charge if he didn't help me with Frigidaire, he hung up on me. I never raised my voice or was insulting to him. What kind of owner does business this way? I called back , and asked the person who answered, to ask Carl if we could start over again. He wouldn't get on the phone. Carl's website doesn't show the interiors of the refrigerators. You can click on them, but it just uselessly makes the closed unit a little bigger. The user manuals are not on the site. If you want to see them, go to Home Depot's site. You can do much better than Carl's Appliances. I did with my refrigerator I bought from Home Depot. If you don't believe me, check it yourself. My experience at Carl's can only be described as negative. From a non competitive price and misquote on the cost of the stainless steel model, to the delivery men not taking precautions to insure no dents or scratches. Frigidaire has now told me my freezer should run between 5 and 12 degrees, which is ridiculous. I have left messages with Carl's offering to work with him in buying a more expensive product, but have gotten no response. Carl's Appliance offered no help in dealing with Frigidaire. The deliverymen didn't even level the refrigerator, which had to be done a different way than the manual instructed. Carl's repairman offered no assistance, and actually damaged my new purchase. I would recommend you look elsewhere for a major appliance, somewhere they take pride in selection, service, and customer satisfaction, if you can find one. If you can't, go for the cheapest price. Carl's that ain't.

I don't understand why Carl's won't work with me. I offered to buy a more expensive refrigerator, pay another delivery charge, and reimburse for the depreciation on this one. They sold me an inferior product, lied about it, and refuse to respond. Carl even told me Juice concentrate doesn't freeze. It's always frozen, all my 61 years. It's just this freezer.

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Carl's Appliance will be my go-to for service.

Technician was very professional, explained everything to me and showed me exactly what he was doing. The refrigerator had stopped cooling, but he had it up and running before he left. Two weeks later though, it stopped cooling again. I called and they sent the technician back out the next morning. He found a switch that needed to be replaced and it is back up and running again.

Very nice and professional.

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Purchase was easy and they did a WONDERFUL job iwth the installation. Their installers (Carl's Son), really took time to make sure the dishwasher was installed correctly and were extremely provessional and courteous. The end product was a far superior job to what a big box store installer did iwhen my last dishwasher was installed. I would purchase another appliance from Carl's without hesitation.

Best buy was to provide service, with a wait of 3 days; their service provider called and said they could not come for almost a week. I phoned Thomas Appliance and they referred me to Carl's. A call was made, he answered and quickly agreed to come out that day. He was prompt and efficient; he diagnosed the problem and had a part in his truck. It was fixed in a short time.

It went good. They got it done in a timely manner. They are very efficient.

Technician showed up on time and was very professional.

This store was recommended by a friend who purchased all her appliances
there and said that their customer service was outstanding. The salesman was extremely knowledgeable and helpful.
The price was actually better than those I found online.
The delivery and installation were well executed. We felt their work went above and beyond what is usually experienced.

Great people, very customer oriented.