Choice Home Improvement
About us
Choice home improvement (choice windows & siding) is a general contracting company from small interior renovations to large commercial projects. Our goal is to complete all projects on time,within budget and to exceed our client's expectations. We're family owned (29 yrs in business) with an A+ standing with the Better Business Bureau
Business highlights
Services we offer
Roofing, additions, asphalt, bathroom& kitchen remodeling, chimney & porch repair, doors, dormers, drywall, insulation attic & walls., interior & exterior painting, seamless gutters, siding & trim, tuck pointing, window replacement
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 78% | ||
| 8% | ||
| 4% | ||
| 0% | ||
| 10% |
"We would like to apologize to the customers in Canton. We acknowledge the fact this job took too long and encountered too many roadblocks and changes, which impacted the timeline. We do not want to get into the list of reasons why it took longer, as we don’t want to make excuses for the distress we caused the customer. The job did end up turning out beautifully, but we were not happy with the length of time it took to get there either."
If you do end up using them, make sure every little detail is in the quote it appears their favorite saying "is it in the quote". In my case, the quote said "replace porch rails" to them that did not mean the porch steps, while they eventually did replace them. It was a discussion that should not have had to happen.
The crew also knocked off several stones from my stone-faced wall while repairing my porch. The first thing out of Choice Home Improvements project manager was "it doesn't say in the quote that we are responsible for damages". Again, they did repair but not worth hassle and aggravation.
.Finally, back to the porch rails, we were sold by the sample that was shown to us that were heavy aluminum white powder coated welded rails. The crap that they installed was light weight, spray painted, and welded horribly. Some of the rails are only partially welded on and are pitted w/holes from being burned in the welding process. As the quote only said white aluminum rails, did not state sizes, we had no recourse but to accept.
12/14 To clarify the providers responses - As the work progressed, an issue was found with the support of the house. This happens with old houses. Choice suggested lifting the house and installing a new beam. I asked for a quote as they were already working on the house. When I found the quote specifically stated that Choice would not be responsible for any damages caused by installing the new beam. Choice was adamant that my homeowner's would cover any damages, which per my insurance agency is not true. I declined the service and found a company that stood by their work and had their own insurance to cover any damages.
Regarding the additional stonework, Choices work crew knocked out 5-7 stones on the facade of my house, so it was not "extra work" but a repair of damages caused by the choice crew. I stand by the statement not to use this company.
"In regards to the negative review left by Mr. [member name removed] concerning his porch project. Our contract with our customers is the work order our crews proceed to work from and our workers did just that. Our price is based on the work specified in the contracts and this customer was expecting significantly more work to be done than he was charged for and written up for. As the customer stated, we did complete the work he was asking for and went above and beyond the scope of his job to do so. We came out of pocket for a steel beam support that was needed to fix an issue that became apparent when we opened up his wall, which he then told us he was going to handle himself. We also fixed his stones on his house which was completely out of the scope of our work. We did this extra work in an effort to make our customer a satisfied one. Unfortunately there are customers in this industry that no matter what you do, you cannot make them happy."
We moved into our new house in February 1992. Twenty years had taken a toll the house. We had roof leaks, requiring emergency roof repairs and inside water damage repairs, mostly during the winter. It was easy to see the wood chips and glue siding had extensive water damage and rotting.
We started out in January 2014 with a new roof. I was surprised that outside work could be done year around, with a little patience for weather. Toward the end of summer, we started the siding, trim painting and gutters project. The management of the project was handled expertly. The siding team came in and did one face of the house at a time to account for weather. We had JamesHardie planksiding installed. The siding team also replaced any rotted boards and removed the old gutters, so we were ready for the trim painting team next. With a fresh coat of paint on the trim, the project was finished when the new gutters were installed. When issues arose they were addressed quickly and with great satisfaction. We also slipped in a project for new insulated garage doors at the same time the gutters were being installed.
I would recommend Choice Home Improvement to family and friends. Our next projects will be a new front door and some concrete work in the spring.
The garage turned out great very happy with the way it looks.
Choice Home Improvement isn't one of the fastest companies but fast isn't always better as I found out from the first add on I did.
Choice will do it right the first time.
If I had it to do all over again yes I would hire them again, the job turned out better than I was thinking it would.
Licensing
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