COUNTRYSIDE ANIMAL HEALTH CENTER

Dr Jacobs at Countryside Animal Clinic has been treating our rescued German Wirehaired Pointer for over 3 years. Every year she mentioned the dental cleaning discount that is offered every February. After speaking with a vet in her employ in detail about this, we decided to proceed. We had originally been on the fence since the dogs are sedated to have their teeth cleaned and we felt this was unnecessary. Our boy had developed a couple of small bumps on his lower eyelid and we asked if they could be removed at the same time. She said yes and verified that the anesthesia was the majority of the cost to add the cysts to the procedure. We scheduled. The morning of the procedure I inquired about three additional fatty cysts on his body and they were added to the procedure. I informed them that I would be unreachable and instructed them to call my husband at work in case of medical emergency. I signed paper work authorizing just under $200 for the dental procedure and asked if there was anything else that needed to be signed. After I left, the office manager Beth called my husband and said that I had authorized roughly $500 for the dental and eye cysts, she then asked him to authorize an additional $200 for the body cysts. When I got out of my appt he told me what had happened. I immediately went to Countryside and stated my displeasure. Beth asked me to wait in a waiting room for Dr Jacobs. When she arrived Dr Jacob's would not allow me to speak and interrupted me repeatedly. I paid for the dental and asked her to meet me in the middle on the cysts even though it was more than we agreed on and she refused. My account is now at collections and she is claiming to have phone evidence of the conversation though she has no recording or signed quote. My husband agreed to $200 under duress based on Beth's statement that I had approved $500 and that she needed an answer now because our boy was already sedated. They are attempting to bully us into paying a bill that we did not agree to.

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We raise Labrador Retrievers and we have professional dogs. So we have a good relationship with her. Surgeries are expensive. She is a canine reproductive veterinarian which is very important to us. She came highly recommended to us from our previous vet when we moved in. She takes time to go over everything with us and is not in a hurry. She is very thorough. She is fairly inexpensive for all the professional equipment that she has. She has certifications and things like that. The office environment is very friendly. They send us cards in the mail.

I have been using them for ten years. They have been excellent. The veterinarian is the best around. I trust her and she cares about my pets.

The people there are very kind to us and the service we receive from them is always professional and very friendly. Our pride and joy is 10 now and gets the elderly checkup which includes the basic checkup with emphasis on bones, muscles and joints.