"We are happy that you found another plumber. And we are profoundly sorry that we could not respond at the time as we have everyone tied up with projects. We came out and tightened a packing nut on your water meter as you held the light and watched the leak stop from that packing nut. Then we kept an eye on it and it had stopped. This packing nut was on the house side of the meter, which do not require the water to be shut down at the street. So it was not the packing nut that we snugged and another problem with your plumbing in the same area."

"Thank you Stacey. It was our pleasure."

"Thank you for the update! I'm glad we could help."

"Thank you very much for for the kind words. We are here to help. It was our pleasure!"

"It was a pleasure. Thank you for taking the time to review our service."

"Glad to help! Thanks!"

"Thank you for being a customer. Enjoy the extra space!"

"We are sorry that you feel that way.I'd also like to add that I feel this company as a whole has a very good reputation with very few complaints. And it is unfortunate that your plumbing needs additional work. The technician that initially responded to your blockage determined that there was a break in your drain a few feet outside the foundation at which time he informed you that it would cost $1500 to complete. After 3 long days of hand digging we replaced the section of sewer that we found a hole in and installed a section of pipe and clean out. We and you ran water for a long time to verify that there was flow. The next day the crew backfilled the site. You called me and said you overpaid by $100 and I agreed to send a tech back to do additional work for the overpayment. A few days later 2 of my workers spent a few hours well into 9:30 -10 pm replacing the piping under your laundry tub in the basement (about an additional $400 worth of labor and materials) during normal hours. At which time the drains were running fine. Then a few days after that you called and asked if I could send someone out because the drain was backing up again. So I sent the same tech that was sent out the first time because he was familiar with the job. That night too, he worked into the evening hours at no charge. That time he couldn't get the snake past the foundation and you were told it was going to cost another $1200 to break the concrete and trace the problem inside the home. The piping in that entire building is nearing a century in age. Though we strive to be thorough and expedient , we can not keep chasing bad pipe through an entire building for one price. Old iron drains tend to crumble from the inside. Someone had attempted some repairs inside the home previously that don't look right. We are sorry that your plumbing system needs more attention that requires more money. We do a lot of charity work with Saint Vincent De Paul and the State of Michigan Department of Health and Human Services, maybe that is an option. My employees are paid hourly with overtime not on a commission to eliminate the employee from over charging."

"Thanks Dina and good luck with the sale !"