911 Restoration of the Tri Cities

"Dear Larry, Thank you for sharing your feedback. We sincerely apologize for any misunderstandings regarding payment. We want to clarify that we agreed to the amount you asked for and are committed to paying you. In our industry, it's sometimes necessary to work with subcontractors to ensure timely project completion. We're sorry that this situation didn't meet your expectations. Your satisfaction is important to us, and we regret that things did not work out as planned. Please be assured that we are working the team to get payment to you and appreciate your patience."

"Vanda sorry for the experience you received. I would like to add the reason you feel that we tried to sell you something you did not need is not clear or accurate. We simply tried to assist you with insurance coverage for your roof. Your Insurance adjuster Eric [last name removed] from Farm Bureau advised that you did not need roof repair, and or mold remediation. I would suggest you call several roofers to get other opinions on if you do or not. I will look for a way to add photos so everyone can see our view of this review. You received a quote from another mold company for 4k for mold in your attic. Our bid was for $2750 for mold, and repairs to the ceiling that was caused by your roof leaking which was a big part of the mold damage along with improper ventilation. Please see the email sent to your adjuster as well. Dear Eric [last name removed], I trust this email finds you well. I am writing to bring your attention to some critical findings from our recent inspection at Vonda [last name removed]'s property. Attached, you will find a comprehensive set of photos that document the current state of her attic and roof. Firstly, the images of the mold in Vonda's attic reveal a pressing need for remediation. Our assessment indicates that this issue stems from a ventilation problem rather than the roof itself. However, this needs prompt attention to prevent further damage and ensure the well-being of the property. Additionally, we have included photos illustrating a separate concern related to the roof. There are visible signs of leakage and raised shingles, which, in our professional opinion, strongly suggests a need for roof replacement. We understand the potential limitations of coverage, but it is crucial to emphasize that Vonda is in urgent need of a resolution, whether it falls within the scope of our services or not. It has come to our attention that Vonda may have expressed concerns about the transparency of our communication. We want to assure you that we are committed to addressing these concerns and maintaining open lines of communication. The attached photos serve as tangible evidence of the issues at hand, reinforcing the necessity for immediate action. We kindly request that you reach out to Jeff at 989-402-7189 or [email protected] to discuss these matters further. Your prompt attention to this situation is crucial, as we aim to resolve these issues swiftly for the well-being of our client, Vonda Barker. Thank you for your understanding and cooperation in this matter. We look forward to resolving these concerns collaboratively. Best regards, 911 Restoration Tri Cities Hi Eric I'm pretty sure from the photos you can see she definitely needs a roof, along with a serious mold issue.. The problem I have is that you told her we are trying to sell her something she doesn't need. You told her she didn't need a roof, and or mold remediation. This is exactly why we wanted to meet you on site to go over the issue. I just don't understand how a senior claims adjuster can tell a mutual customer that we trying to be unethical. I mean look at the photos you must have not even gone into the attic. It's clearly wet.. The shingles are raised, and or whatever reason. She had another estimate from another mold company that told her 4k for mold in the attic.. Did you know that? Vonda left us a negative review based on what you told her as well. At the end of the day it is sad that our mutual customer will continue to have mold issues till the roof is replaced based on your opinion.."

"Hi Kelly thank you for your kind words, and recommendation."

"Thanks Angle glad I could help."

"Thanks Lori it was nice to work with you and your parents"

"Glad we could help. Hope grandson is doing well."

"It was a pleasure working with you Orville. Thanks for taking the time to write this review"

"Glad we could help"

"Bob thank you hope all is well and you are back to normal"

"Glad we could help"

"Hi Joshua thanks for the five star!! I'm glad we could assist with removing the mold in your attic."

"Thanks Jenn for the recommendation."

"Thanks for the 5 star Brittany"

"Hi Derrick thanks for your kind review."