Victory Mechanical

So we thought it might be a good idea to install A/C in our 1,400 sq. ft. ranch and reached out to Victory Mechanical in Fowlerville. Mike came out and took the appropriate measurements and sat with us for an hour or so to discuss out options. He was informative and patient and reassuring with us. We told him that we wanted to do this the week after my scheduled surgery on May 23, as we’d both be off and wouldn’t have to miss any time for the installation. He told us that was fine and that he would be out 2 days after my discharge from the hospital. Somehow, we missed his call. After the fact, he claimed he called several times. Our phone only shows the one call. He called the night before my surgery, which wasn’t the optimal time to call, but still, whether he called once as our records indicate or the several times he claims, (a) calls(s) was (were) missed. After my surgery, we reached out to him that Friday to see if perhaps we’d missed something. We didn’t hear back from him until Sunday night at 6p on Memorial Day weekend. For someone in business, Mike has a strange idea of when people are going to be available to talk – the night before a major surgery or the Sunday of Memorial Day weekend. Fortunately, we were available to take this call and my wife answered. Mike proceeded to tell her that he will not be able to install the A/C this week. My wife told him that was fine, we could reschedule for another date sometime the following week. Mike told her that he tried to have other people put off their installation dates and they refused to do so, so he was not going to install our air conditioning because now he was now too busy. Done. Just like that. Now we have to scramble to find another installer and make arrangements to be home for a job that we thought was already resolved. So if you’re going to have Victory Mechanical install A/C in your house, make sure you get your appointment written and countersigned in triplicate. You may also want to have a fingerprint in blood next to the signature as well as some sort of bond posted by Victory. Because if Mike doesn’t want to do the job, he’ll just back out, thank you very much. We talked with friends of ours who know the industry and they speculate that he just got hung up with his subs and got overbooked. That’s not my problem until he made it our problem. Don’t let his folksy ways and reassuring palaver con you. Whatever you may have going on in your life, such as major surgery, cannot get in the way of his bookings. For all we know, Victory is the best darned A/C installer in the area. We do know, however, that for customer service, Victory Mechanical leaves a lot to be desire. Hire them at your own risk.

They showed up every time they said they were going to show up. They had to come back several times.. They did get it fix. It's working and I can count on them coming back. I was very satisfied once they were done.

When I watched him do the work, I was real satisfied with the way he diagnosed things, and the way he went about it. The overall experience was excellent. The price and quality were excellent. He has done everything when he said he was going to. I would use this provider again.