The Rain Catcher

At the end of the job, they refused to side an exterior wall under a small covered porch claiming this wasn't part of the original estimate. A section of gutter started pulling away in 2008 and then came down completely, along with another chunk, in 2009. All paperwork from the company is clearly labeled "5 Year Warranty on Labor", but the owner refuses to address the problem, claiming it is typical weather damage. He also says we should have had heat tape and/or ice blockers installed, but neither of those were mentioned in his original estimates. We offered to split the expense with him by paying to replace the rotten wood (again, on a per-foot basis) and he refuses. He is willing however to do the work if we turn it in to our insurance company (for $3950). A second company that came out to give us an estimate noted that the gutters had not been anchored to the joists to begin with.