STEVE'S TV & VCR

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They checked tv found power board was bad. the tv had 2 different power boards, they ordered the most common one ,but it was the wrong one for tv. reordered new power board and installed it. tv works fine now.

Took the TV to them and paid $50 for the repair tech to find out why the set was not turning on. They came back with an explanation and a repair cost of $388. We took the TV home and contacted LG who offered to repair the set for free since it was less than two months out of warranty. Ernie Krygier came out and fixed it. It took only 15 minutes for the serviceman to determine the cause and order the part . The next day he returned with the part and replaced the old one in about 10 minutes. We looked up the repair part using the part number on the old one and found that it cost $68 on line. I will definitely never take anything back to Steve's TV and VCR!

I called the store to find out their hours and to get directions. The man that answered the phone was very short, direct and not very friendly. I took the TV to the store on Miller road to drop it off for an estimate. The store was a little hole in the wall place that was in very poor disrepair on the inside. It was very dirty and disorganized looking. It appears they hadn't fixed up any of the counter tops, flooring, shelving or other furniture in a very long time. The man in the store who took my money and other information (presumably the same man on the phone) was very short and not extremely friendly. I did receive a call about 3 days later with the estimate. I had them go ahead and repair the TV and in total it took about 10 days to repair. In fairness to them, Christmas did fall in the middle of that time frame. Overall, they did get my TV fixed which was the goal but I wish they had a better store presence.