Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Skaff Carpet & Furniture
Carpet Repair, Refasten, or Stretch, Wood Flooring Repair or Partial Replacement, Wood Flooring - Refinish,
About us
Since 1911, Skaff Carpet and Furniture has been a part of the Flint community. Generation after generation of families from the area has relied on Skaff to provide high quality products, uncompromising service, and excellent value in home furnishings. Still family owned after over 100 years, the Skaff organization has maintained high professional standards, while giving our customers a warm and friendly place to make selections for their home. As large corporations seem to take customers for granted, Skaff has remained steadfast in its approach to giving customers full service, at competitive pricing. Year after year, Skaff customers return to make their home furnishing choices in a family owned environment, where you can still talk to the people who own the company. The Skaff family has always been involved in making positive change in the community. The company generously supports organizations such as United Way, Young Life, The Flint Cultural Center, Big Brothers and Big Sisters, YMCA, just to name a few. Our reputation for honesty, quality, fairness and being responsible to the community, is part of the reason that our customers come back to see us again and again.
Business highlights
114 years of experience
Services we offer
Flooring Services - carpet, installation. Furniture Sales, laminate, remnants, vinyl, wood
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.625 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 4% | ||
| 0% | ||
| 0% | ||
| 8% |
Showing 1-25 of 25 reviews
Dennis M.
Aug 2020
They installed a floating floor without leaving an expansion gap along the wall, so now my flooring is buckling as a result of temperature / humidity changes. Would have been better off taking a few days off work and installing myself. Called but gave up after being on hold for over 45 minutes waiting to speak with management. Totally amazed that the installers weren't aware of this very basic yet very important consideration about installing floating floors.
Michael B.
Feb 2017
We worked with Betty Grabenhorst at Skaff Carpet and Furniture. To say we were please is an understatement. Betty went above and beyond to make sure we were satisfied with our purchase. We will be back again!
Response from Skaff Carpet & Furniture
"Thank you! Betty is a wonderful professional and we are grateful to have her. We appreciate you taking the time to acknowledge her work."
Venu M.
Jan 2017
Did a good job considering the work coordinated remotely.
Response from Skaff Carpet & Furniture
"Glad to hear things went well. Thanks for coming to Skaff."
Anna P.
Nov 2016
Everything was done as planed. Crew showed up on time and did very good job. Our two sets of spiral staircase was very difficult to do and most time consuming, but final effect was perfect. I would recommend Scaff to anyone.
Response from Skaff Carpet & Furniture
"Thank you so much for trusting us to do the work for you. Glad things turned out beautifully."
Shannon M.
Sep 2016
Recently I accepted delivery for a relatives purchase from Skaff. I want to commend the delivery staff. They were very accommodating and had to work around "two special needs children and one puppy" they did an outstanding job in dealing with this delivery, I was so impressed that I went to Skaff to purchase a sofa and recliner. The salesperson, Richard Heidenberger and Mr.Skaff were very helpful with my purchase. Once again, delivery staff did an outstanding job of pickup of old sofa and delivery of new sofa and recliner. Thank you very much for exceeding my expectations
Reuben M.
Aug 2016
Skaff did a fantastic job installing our flooring! We had Armstrong wood laminate installed on the first level and carpeting installed upstairs. Both look fantastic! The salesman was super nice and really went to bat for us to get the best pricing. Both installation crews were awesome--very professional, very nice, and good at cleaning up after themselves. The only negative was that Skaff insisted our garbage company would pick up the old flooring they had removed, but they didn't because there was too much. It took Skaff a little while to come and get it, but in the end they did pick it up and had I complained more they probably would have come out sooner. I highly recommend this company and only wish they could take care of all my other home needs! Incredibly dependable and reliable with great workmanship.
Response from Skaff Carpet & Furniture
"[Member name removed], Thank you for your kind words. We are always happy to hear from our happy customers. We appreciate you trusting us to help make your home beautiful. Hope you'll enjoy your new flooring for many years. Thanks again"
Andrea C.
Jan 2016
unknown
Response from Skaff Carpet & Furniture
"Mr. and Mrs. [Member Name Removed] Thanks for your comments and your great rating. We strive for every job to be AAA! Thanks again"
Samuel B.
Sep 2015
unknown
Dorothy A.
Aug 2015
Sales and installation went along fine. Only problem was with the "new" high density pile carpet. A new style of vacuum cleaner is required. Vacuums with "low" vacuum head and "high" vacuum will not move on the carpet. Had to visit carpet manufacturer and call to determine correct vacuum to purchase.
PHYLLIS K.
Apr 2015
ABSOLUTELY WONDERFUL!!!
- Contacted store and spoke with Eric McCroan (salesperson) for flooring. He was enthusiastic, showed interest in providing us with a service. Scheduled an appointment that day. He made me feel like they truly wanted our business.
A gentlemen came out within a few days and measured and we discussed price and types of wood. We relayed to the salesman that we couldn't go over a certain amount. I believe his name was Mike, he was very informative. The salesperson was very pleasant. He relayed this to Eric. The next day Eric is out with samples within our price range. He worked with us and we agreed on a product and the timing of the job.
Today the floors were done by Gordy, Mike and Tony. They were great. Very friendly. I would not hesitate to have the come back to our house. They were all courteous, and enjoyable to have in our home.
Also, any calls to the company was always answered by polite and courteous employees.
We had a great experience with Skaff Furniture Carpet One
Response from Skaff Carpet & Furniture
"Thank you Mrs. [Member name removed]. We are so glad you're enjoying your new wood floors. We hope to make every contact with our customers an excellent one, and it is so good to hear you had a great experience with our sales staff and our installers. Thank you again!"
Kristin P.
Feb 2015
Great! Arrived on time. Very professional. Completed work quickly and cleaned up afterward. Couldn't ask for more.
Dallas G.
Dec 2014
The floor is beautiful. This last floor was the culmination of an overall project to install hardwood (maple) floors in all three of our upstairs bedrooms and closets. Skaff's worked with us to schedule the whole project over 1 1/2, helping us to space out costs consistent with our ability to budget completion. Total cost project cost @$7000 with the last bedroom coming in at $2600. The sales force at Skaff was very knowledgeable about their product and took a considerable amount of time helping to select the right flooring for us. No high pressure to select the most expensive product and scheduling was easy.
The installers were friendly and took great care to ensure no damage was done to our other floors, walls etc while carrying materials in and out. The quality of workmanship was outstanding.
One downside, the installers took little care in staging carpet and padding that was removed to make way for the new floors. The installers placed a mixture of heavy carpet and wood scraps with protruding nails in very thin plastic bags and staged the bags in my garage for disposal by me (disposal by owner is customer and expected so not a surprise). Nearly all the materials had to be rebagged in heavier bags (provided by me) before I could place them to the street for removal by our trash/waste removal service.
The installers were friendly and took great care to ensure no damage was done to our other floors, walls etc while carrying materials in and out. The quality of workmanship was outstanding.
One downside, the installers took little care in staging carpet and padding that was removed to make way for the new floors. The installers placed a mixture of heavy carpet and wood scraps with protruding nails in very thin plastic bags and staged the bags in my garage for disposal by me (disposal by owner is customer and expected so not a surprise). Nearly all the materials had to be rebagged in heavier bags (provided by me) before I could place them to the street for removal by our trash/waste removal service.
Charles M.
Dec 2014
The furniture I picked was exactly what I have been looking for. The salepeople at Skaff were excellent, helpful every time I came in. I wanted good quality, I wanted a style that would look good for a long time, and I wanted a good price, and they gave me all of that. Plus the guys that delivered the furniture were EXCELLENT! They offered to move my old sofa to the garage for me. They even rolled out a little red carpet when they brought in the new furniture. I would suggest Skaff to anyone who needs new furniture.
Rita H.
Aug 2014
Everything went fantastic! Carpet was actually shipped before expected date. Installers were on time and worked very professionally and completed the job in approximately 5 hours!
Cheryl A.
Jun 2014
unknown
Carrie R.
May 2014
I liked what they had. I liked the selection. They took their time, and it wasn't rushed.
Kelly H.
Apr 2014
They were very friendly and not pushy. They had really good deals going on. The delivery experience was also good and they even took my old bed away with no problems.
Paul K.
Apr 2014
unknown
Michael Z.
Oct 2013
Overall the installers did a good job. The floor looks great. My only complaint is that they left their trash behind . 2 small rolls of vinyl, 3 pieces of metal stair edging and 2 bags of garbage were left in our backyard. They didn't even sweep up the trimmings they left on the floor!
Nancy P.
Apr 2013
Great !
Rosellen M.
Mar 2013
I recently purchased carpeting for my home. The salesman at Skaffs gave me his full attention and was very helpful with his suggestions. It was delivered within the same week and the installers did a fabulous job. They were meticulous about cleaning up after themselves as well. I received a call asking if I was satisfied with the service. If you value old fashioned service and courtesy, this is the store to go to.
At the same time, I purchased a new mattress. The price was reasonable and it is very comfortable. Again delivery was prompt and the deliverymen efficient and courteous.
At the same time, I purchased a new mattress. The price was reasonable and it is very comfortable. Again delivery was prompt and the deliverymen efficient and courteous.
Donna P.
Dec 2012
The have always done a great job for me which is why I go back to them when I need flooring. Their prices are competitive and the quality is great. I will use them again if and when I need carpeting or flooring of any type. I would recommend them to anyone looking for either one.
Raymond L.
Jul 2011
it all looks grate
Sherrie G.
Nov 2009
I was greeted by a saleman named Pat and I explained I was just looking. He gave me his card and I walked around the showroom until I found some furniture I really liked. Pat came over and answered all of my questions and even gave me the spec sheet on the furniture because it was large furniture and my livingroom was small, I wanted measurements to see if it would fit. I asked about different fabrics and he brought over the sample books and let me go thru them. I told him I would think about it and come back if it was what I wanted. I returned in a couple of weeks and sat down with Pat and went thru the sample books again and picked out fabric that I liked and instead of the chair that went with the grouping I picked out a rocker/recliner and Pat changed the fabric on that to match the couch at no charge to me. Overall, I did not feel any pressure from the saleman at anytime and Pat even called when my furniture came in a set up a delivery day for me. The delivery guys came on time and set my new furniture up for me and even thanked me for choosing Skaff for my furniture needs, I thought that was really nice. I will definitely return to Skaff for any other furniture needs
Michelle C.
Mar 2009
Installation overall good at the time. Living room floor completed first. 3 months later bedroom. At this time we had the installer look at the living room floor secondary to lifting and de-laminating. He stated the floor was most likely defective and needed to be replaced. We contacted office. They said they would not send out a service person to look at the floor until bill was paid in full. Payments were made monthly x 3 months, however we did not pay balance, called again, they refused to send out service, and sent our account to their lawyer. We contacted their lawyer and told him the situation. Their lawyer sent a letter to them, and stated that they needed to address our concerns. 2 weeks went by, we called to speak to service manager Dave, no response, no return call untill we contacted other manager. Skaff then hired flooring expert to look at floor. He came out and said my living room must have flooded or my dogs drool too much and therefore floor is delaminating - MY FAULT, HA! I contacted the manufacturer of the flooring. They indicated to me that Skaff had not followed proper procedures. They should have filed a complaint with the flooring manufacturer for defective flooring, then the manufacturer would send out rep to look at floor, not a rep paid by Skaff. Manufacturer was very helpful stating that at times they do have defective product and will replace and stand by their product. I am now awaiting assistance from flooring manufacturer. Also, Dave the service manager at Skaff stated that they had a previous $4000 job that they turned in for defective carpet and it took to long for them to receive their money from the manufacturer, so, they wanted us to call them because we did not agree with their findings. SO, basically, they do not stand by the warranty, which is also what the manufacturer indicated. This was the most horrible experience I have ever had with a service company. I have mentioned my situation to many friends, family, colleagues, and in fact, the same siutation has happened to my insurance agent, WITH SKAFF. I am surprised that I am the first person to comment on this company.
Response from Skaff Carpet & Furniture
"We believe this is our customer (name removed) who received an installation at this same address, from April to August 2008. After our installations were complete the customer did not pay her COD balance as agreed. We invoiced the customer for four straight months, in addition to calling to collect. We did not receive a response or any complaint from the customer about the installation or the product during this time. On October 14 the customer called to say that she had lost her job in July and ‘would pay somehow’. The customer called on October 15 to request service on the flooring. Given the timing of our collection and the customer’s complaint, we determined to write a service order once the account was current but not before. Eventually we turned the account over for collections. Our attorney requested that as a good faith measure we inspect the flooring in order to settle the account. Eventually we had a Skaff representative inspect the floor, and determined there were moisture issues caused by the customer, or possibly from multiple pets in the house. The customer did not agree with these findings so in March 2009 we retained an independent inspector who visited the house and reported excessive moisture issues in the flooring. This could be due to improper maintenance or large spills, or some other cause. The independent inspector found there was no defect in the materials. The customer did not agree with the findings and asked to contact the manufacturer, Quick Step, directly and we gave her the contact information. Quick Step had the flooring inspected and found the exact same issue as the two inspectors we sent; moisture issues caused by the customer, and no manufacturing defect. Possible causes for the moisture were listed as traffic from Jacuzzi or pool, improper maintenance, or multiple pets in the house. The claim was denied. The customer ultimately paid the balance due in May of 2009. There was no manufacturing or installation defect in this installation and so there was no warranted complaint from the customer. For 100 years Skaff Furniture Carpet One has taken its responsibility to support its customers seriously and will promptly respond to valid requests for service on our products."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Skaff Carpet & Furniture is currently rated 4.6 overall out of 5.
Skaff Carpet & Furniture accepts the following forms of payment: CreditCard
Yes, Skaff Carpet & Furniture offers free project estimates.
No, Skaff Carpet & Furniture does not offer eco-friendly accreditations.
No, Skaff Carpet & Furniture does not offer a senior discount.
No, Skaff Carpet & Furniture does not offer emergency services.
No, Skaff Carpet & Furniture does not offer warranties.