
Atlas Cleaning Service
About us
Family owned & operated for 36 years. Proudly serving Genesee County and surrounding areas. We make sure to take our time on every cleaning. We focus on 100% customer satisfaction. We are Bonded and insured.
Business highlights
Services we offer
We provide residential and commercial carpet & upholstery cleaning.
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
74% | ||
13% | ||
5% | ||
5% | ||
3% |
It looks very nice now and just in time to have the family over for a holiday dinner without me being ashamed of the pet stains.
My carpet is 19 years old and light color so I did not know how long it would last. They brought it back to life again!
I will use this company in the future and also recommend them to my friends and family.
Carpet was much more tired and stained in certain areas than I realized. Was not familiar with the type carpet in place in this house in two areas. The cleaning of these did not turn out as I had hoped. However, the tech and a follow-up from the owner the next week, they were able to get many of the stains out (just purchased house, so we were not sure what all the stains were). But two main problems from the 1st visit, was that the carpets were extremely wet when the tech left - especially in the basement. Tech stated that his equipment would not pull water from basement carpet as well due to the lines having to go up-the-stairs. And this tech either caused a new stain, or something occurred during cleaning. Once the carpet dried I had a perfect rectangular 'stripe' on my basement carpet. Took 2 days to dry all the carpets running dehumidifiers, central air and 2 rooms that had additional window a/c units. Upon carpet drying, we discovered the new stain - and that some areas didn't clean as we expected. Also, the main floor master was dark in color - and after cleaning, was spotty. Also, 1st tech hung the hoses from my handrail in the basement stairs. The hose vibrated and moved quite a bit, and rubbed a spot into/thru the paint where the hanger was installed. Also, corner protectors were used on one wall, leading to the basement. However, they were not put in place when the tech did the main floor work and I caught him pulling the hose on the drywall corners. Not happy about that!
I called the owner/Dennis after we reviewed the carpets when dried, and he agreed to come back out and look. Their guarantee is that if not happy, they will come out again to clean. He did, and cleaned a few areas again - including the spotty master. And he worked on the new stain, and some that had not come out as well as we hoped. A+ for effort. Again, we did not have the highest expectations for some of the carpets and I feel that they were clean. But was again a bit disappointed in how much water remained in the basement carpets. Maybe if the 1st tech had paid more attention instead of being on the phone. Overall, we are satisfied. A better judgment would have come from newer carpets where I was aware of the stains and what caused them.
Steve, our cleaner, arrived on time and got to work immediately. He was quiet, but friendly enough. He did a very thorough job. I would hire Atlas again in a heartbeat!
Licensing
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