"[Member Name Removed], I definitely apologize and it was not my intention in anyway to waste your time. I had an issue with my phone at the time we were talking and lost some information. I tried calling today to reschedule and left a message. I would definitely appreciate another opportunity to take a look at your project and offer a quote. I never want to start off on the wrong foot. If you allowed me to make it up, you would not be sorry. I thank you again and apologize for any grief or time wasted. Update, this was a crazy time and to be honest, I didn’t know what would happen. I don’t think a lot of us did. At this time we were actually over run with calls and this literally was an honest mistake. We were able to weather the storm and are stronger for it. I ask the customer to please remove this negative review? Kind of think everyone gets a pass from that time."

"Good evening! I apologize that no one returned a call to set up a quote, but in my account, I don’t have any information regarding a lead or anything from you. We advertise with Angie’s list to possibly gain clients and perform a good job. Again, I apologize that you think you have been wronged, but I guess I wonder why you didn’t message us, email us or try to call again. We are a busy company and although we make all attempts to take care of people and try to get to everyone, sometimes that is not always possible. To give us an F without even talking with someone is a little premature, but do as you will. Also, if you would have read our profile you would have noticed that we are an installation company and we do not offer and repair or staining services. I would appreciate you taking the rating down as again, you haven’t even spoke with anyone and we don’t even offer the services you were seeking."

"For this job, we resurfaced and added new railings to the porch, along with new skirting. Sometimes when changing things from wood to composite or just change to different products,it can change the position and placement of things. We used the customers product on the decking which we normally don't do. The customer had ordered the products before even getting a quote. We worked with the customer to maximize their decking to save them from having to order more. We also worked with the customer throughout the project make sure they were happy. It's not that we left a gap, it's that the work that was performed changed the placement of a post and the result was a larger distance from the current fence post. When we were done the customer stated they were extremely happy and loved it. They also commented on how quick we finished the project. At this time, the sales rep had a heart attack and required open heart surgery. I apologize that no one had furnished a quote on the fence. It also says that they wouldn't hire us again, yet they are upset to not receive a quote for more work to be done. As far as the deck, I was under the impression that they were happy."