Now Dry Basement Waterproofing

Steve and his team did a fantastic job and really stood by their work. They had to coordinate with the property manager (work performed on our Michigan rental property, we live in Georgia) and tenant for access to the property. The team was on site for a couple of days. They did an amazing job installing the drain pipe in the basement to pull the water into the sump pump and the auto on/off dehumidifier they installed in the crawlspace they connected it to the drain pipe so it would not require any maintenance by the tenants. The dehumidifier goes on/off by itself and drains just fine. The basement is now "bone dry" according to the tenant. We researched several different companies, and decided to go with Steve after we talked with him, reading reviews, talking with references and we watched his company videos on the waterproofing process. We really felt like he was honest and was not trying to bankrupt us to complete this job. It still costs us $5,000, but we felt like he would stand by his work and he has. We called him to go back out to the house after the job was completed to check on the dehumidifier (it was our fault), we had the electrical outlet installed in the crawlspace AFTER he completed the job, and couldn't figure out how to turn ON the unit. He went back out to check on it to make sure it was working and we are thrilled with the results. Would use him again and refer him without hesitation!!

Work was done well, as described, and on time. Company even sent crew out a second time to drill holes in cinder blocks that previous owners had covered in cement.

So glad that we had Steve and his crew help to make our basement dry! We started getting water in the basement last year and hoped the new gutters would correct the problem but it did not, so we called Steve and Now Dray Basements. After the basement was waterproofed, we have had several days of rain and I have not had to clean up puddles of water which is great! I also appreciated, that the crew worked really hard to clean up after they were done and not leave me a mess - thanks!!

Finally an honest contractor. We had a small amount of water in our crawl space. We had numerous estimates from $10,000 to $28,000. All agreed sum pump was not working, but used pressure and scare tactics to have us dig up the foundation, replace drainage tiles and encapsulate the crawl space. We almost fell for it until Steve found that, in addition to the sum pump, our toilet was leaking. Encapsulation would not have resolved our problem. $400 well spent. Do NOT sign with any waterproofing service without calling Steve first.

Steve responded to my inquiry quickly and came out to investigate the problem. He told me what the problem was and explained how the repair would fix my issue. The quote was very reasonable and suggested a timeframe for the work to be completed. The crew and Steve arrived on the scheduled day and went right to work. They were very courteous and knew exactly what had to be done. They actually finished the job a day early. The whole experience with this company has been great. I would not hesitate to use them again or recommend them. They deserve an A+.

Steve was very responsive and professional. Repaired our wet basement and did a good job . We didn't compare his price to others but it seemed reasonable.

They took care of everything including advising me when they ran into something outside of the scope of the contract. This team was great.

Fine. The fix seems to be working. I am very happy that my tree could stay in place.

Repair done promptly and correctly, but left mess that as hard to clean up.

He not only gave this more thought than anyone else, but it became clear that he would not rest until my problem was solved. He even attempted to rearrange his schedule to help me ASAP. When that failed, he and his crew came to my home after hours, and stayed until the water problem was solved. We collaborated on likely causes and possible solutions, and my water problems were solved in less than three hours. Until I met Steve and his team, I was convinced that dedication to customer service was a thing of the past. Their commitment to solving my water problem was reassuring!

Fantastic! We received four quotes, all of which had their valid points and differences, all seemed like quality companies, BUT Steve promised to be hands-on and indeed he was. The crew arrived each day at 8 AM as promised despite coming from an hour away and they all worked hard, were friendly and efficient. More than six months have now passed and we have not had even a drop of water in the basement despite a torrential rainstorm after a heavy snow just last week.

.

unknown

Steve and his assistant were extremely knowledgeable, very fast at working and made minimal holes to our finished basement to repair many hidden tie-rod holes that had begun to leak. Highly, highly recommend him! He has also done work for my sister who was having foundation issues.

They were great, friendly, knowledgeable, finished on time, would definitely use them again.

They had great public relations and very responsive. There was a bit of a problem. I had to call them back a second time and it wasn’t their fault. It was the material they were using I think and it failed again but we never followed up to go back on it the second time. Something was wrong with their material. They did a fine job. The only wrong was that the tape did not hold the seal. They did a really nice job. The price was very reasonable and the interaction was very good. The job turned out fine.

We found Steve Rumble's company NowDry on Angie's List, contacted him on his cell phone at a work site and he agreed to stop by our house on his way home from work to look over our problem. Steve first inspected our situation, which was the sinking of the North West corner of our 1950 vintage home, foundation cracks and stair step cracks in the brick mortar. My wife and I sat down with Steve at the kitchen table and he explained the process that would be needed to remedy the problem. He told us it would likely take 5 piers, two on the North side, two on the West side and one at the corner. We ask Steve to take care of all of the City of Livonia requirements. He gave us an estimate of between $6,000.00 and $7,000.00 After more discussion about site cleanup and other details, we agreed that Steve would write a contract, and come back by in a few days so that we could review the contract and presumably close the deal. All in all it was a pleasant low key discussion, where we all got more acquainted each other and any questions we had answered. There was absolutely no pressure from Steve to try and sell us on crawl space encapsulation or anything else. He said his philosophy was to only sell what he believed customers actually needed.
There are two kinds of piering: push piering and helical piering. Steve uses push piering, which involves using the weight of the house to push the piers down to a stable solid bearing strata, that is the piers will not go any further. When Steve came back with the contract he told us he felt that with a house as old as ours, and the fact that the brick cracks were here when we moved in some 30 years ago that push piering was too risky with respect to possibly causing bricks to come off the house.  Because of this and with our agreement, he would like to subcontract the actual pier installation to another company he often worked with that use helical piering. With this type of piering the piers are screwed into the ground until the torque reaches a high enough value that the bearing strata will stabilize the structure. The advantage with this approach, is there is no movement of the structure until the hydraulic jacks are use to correct the sinking. We agreed, signed the contract and paid approximately 1/3 of the estimate. He also advised us that some extra cost might be incurred in satisfying the city's requirements.
Steve said his next step would be to contact The City of Livonia to get the permit and make sure all city's requirements were in order. 
In a few days, Steve called and said that Livonia required a structural engineer to approve the project and draw up plans for the city's approval. He said he knew an engineer that he often used, who would come inspect the situation and then draw up the structural plans. Steve made it clear that we were responsible for the engineer's fee. The engineer came very promptly, and once again it was an overall enjoyable experience with someone who obviously knew what he was doing. He determined that only 4 piers would be needed. The engineer completed the plans over the weekend and they were promptly submitted to the City. The engineer came to see us again and explain the plans. We paid him his fee, and everything was in place to start the work.
Work started on a Saturday morning, and went on until about 9:30 pm in the evening. The workmen were very cautious and careful to avoid any extra lawn damage with their tracked excavator. Again they were obviously experienced. The hard clay
slowed them some, but they persevered and finished the installation before going home. Installation requires that a space is dug out under the footing so that brackets that join the piers and the foundation can be put in place. This under-cut had to be dug by hand in the very hard clay. They could not back fill that Saturday when they finished the piering because the City of Livonia inspector had to approve the job.
The inspector from The city of Livonia came and approved the job without any problems. Steve was here to guide him through the inspection. After that the owner of the subcontracted company, who did the piering, came and completed the back filling
again being careful about cutting into the lawn. We were quite pleased with all the work done.
 Steve stopped by a few days later to see that we were happy with the job and to get he final payment for the job. He let us know that since there was one less pier than in the original estimate the balance we owed was less and well within the original estimate. We discussed some other work we might have Steve do on our house in the future. Overall, the experience could not have been better. We were very satisfied and pleased with the work and all the people involved.

unknown

On time, very friendly, nice workers, fast and complete, good clean up and finish work.

Delivered as promissed