Thornton's Painting

His name is Scott. He works with his brother. His brother's name is Jeff. They're real good at fixing cracks. The cost included all the materials. What I liked about them was that they came when they said they were going to come. Their estimate was fair. They stuck to their estimate. I liked the quality of their work. My interactions with them was excellent. I was very pleased. I gave them a bonus, I was so pleased.

1. In the bathroom the paper has a dark olive green background. I had paint to use in case there were places the white wall showed through. He chose not to use my paint, and used a kelly green colored watercolor paint in some seams and on a place he ripped the paper when hanging it. The kelly green paint had the effect of a highlighter against the olive green paper. I later used a damp cloth to remove the watercolor and then used an olive green marker to cover these areas. In painting the ceramic tile dots on the floor he chose not to follow the directions from the people at the ceramic tile store. They suggested taping off the squares and then using a roller to paint them. Thornton's chose to paint them with a brush. They turned out ok but brush strokes are apparent. 2. The repair to the kitchen ceiling and the subsequent painting was not done satisfactorily and we had to ask them to correct it. It took two more times to get it to an almost acceptable state, then we just said good enough. 3. The entryway was to be papered but there was a problem with hanging the paper. I'm not 100% sure if the problem was with the paper or with the paper hanger, since I found out that he did not follow the directions on the wallpaper package. I then quickly picked paint for the entry rather than to take the time to select a different wallpaper. They told us we would be charged less than the estimate since painting would be cheaper than hanging wallpaper. But when we received the final bill it was for the same amount as the estimate. 4. They did an excellent job painting the bedroom, however, the small repair job on one wall was a bit flawed. We didn't notice this until the day after they left when the light showed on it differently. We will be covering it with a tv so it will not be obvious. They are very prompt, friendly people who seem to want to please you. However it appears they take shortcuts and do things their own way rather than the correct/suggested way in some instances.

This work was performed at our vacation home at 4061 Janet Drive in Harrison, Michigan 48625. I also have a home in Clawson, MI, 48017 and a home in Inverness, FL 34450. I have significant experience with contractors.
Scott Thornton's dad had painted the porch and shed about 15 years ago when the porch was built. Thorntons Painting is located in Farwell, about 12 miles south of our home - Box 656 Farwell, MI 48622 - 989-588-2127. He had been recommended by our builder so we called him for an estimate. His price seemed somewhat high, but our time was short, and I did not know how to get another estimite from a quality painter. He was also willing to do all the things I wanted, the way I wanted them done, e.g., caulk the cracks in the wood post before painting, paint the suspended ceiling two ways, etc.
He called a few days before and asked if it would be possible to start a couple of days earlier. Surprise! His crew showed up on the agreed upon date, performed the work in a professional manner (most when we were absent). The results are better than we had expected; the post, etc, are touch friendly, and visually smooth; brackets were removed and replaced, not painted around; the ceiling is beautiful; the cleanup was virtually flawless; the leftover paint was clearly marked; they were a pleasure to work with, and they did what had been agreed upon without my continual supervision.

Maurie Leising
877 Key West Drive
Clawson MI 48017