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Chase Swartwood
Generator - Install, Electrical Baseboard or Wall Heater - Repair, Exterior Surfaces - Powerwashing,
About us
We have been setting the standard for professional service in the metro Detroit area since 1937. We have built our reputation by always looking to do the right thing for our customers, our company, and our community. Our team of heating, cooling, and plumbing experts continuously trains to ensure what we solve our customers' problems in a timely manner, offering great options -- and extending a Real 100% Satisfaction Guarantee. We strive to create lifelong customers and raving fans! License no - MI Plumbing Lic. # 8106666. MI Contractors Lic. # 7100232. See website for cost & other details.
Business highlights
88 years of experience
Services we offer
Furnace Maintenance Air Conditioner Maintenance Plumbing Maintenance Water Heater Maintenance Drain Unclog Drain Repair or Replacement Replace or Install Air Conditioners Replace or Install Furnaces Replace or Install Boilers Replace or Install Whole Home Humidifiers Replace or Install Air Filtration
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.5295 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 79% | ||
| 8% | ||
| 4% | ||
| 3% | ||
| 5% |
Showing 1-25 of 295 reviews
Kathryn L.
Apr 2025
Hunter did a great job servicing our HVAC systems. He has been twice now and we always request him for his customer focus, clear explanations and respect for our home. We highly recommend Thornton and Grooms for all their home service offering.
Tom M.
Oct 2024
Have always used these guys and they have done good work. So when I had a kitchen sink clog they were the ones I went to. Nice guy came out unclogged the sink. Later went to basement and water and grossness all over the wall and ceiling. Pipe broke when cleaned. Not happy but Stuff happeneds. I called immediately told the gentleman what happened he said the soonest they could come out was 3 days later but someone wouldy be calling me. Next day nothing. I called back late afternoon was told I had to talk to someone who handled that. She didn’t answer left a message. Never heard from anyone. Got a text saying they would be there Saturday. Which I cancelled! And had to hire someone else. A job that was supposed to cost me $100 ended up being $1800. Again I understand that things happened but to not to reach out on a problem that was caused by your company is inexcusable in my opinion and I will never use them or recommend them to anyone in the future.
Tareq F.
Oct 2024
To say that I am disappointed in Thornton and Grooms is putting it mildly. They are a deceptive company who are only focused on maximizing the bottom line and talking the talk about being the 'professionals.' I had them recently repair a sump pump for me. During the initial estimate, they never disclosed possible code violations or even that a permit would need to be pulled. During the actual installation of the replacement, they finally let me know that not only did they already pull a permit that day, but that this job would not pass inspection. When I asked why they moved forward with the work knowing that this would ultimately result in problems, they didn't have an answer for me. I tried to resolve this over the phone and was just told to 'let it fail' and they would help me out. Well, it did fail, but they haven't helped me out. Now I'm stuck redoing the same job I already paid Thornton and Grooms for.
Guoming G.
Jun 2024
Absolutely trash and scam. I shifted to their service for their competitive maintenance plan. They dropped the ball from day one. I scheduled for an appointment for 8 am, but they only came 8 pm, which was too late that I had to instead refuse the work. Then, I called in for a full refund of their membership. They said they would process it and the fund would be back after a few business days. However, I waited for A MONTH and nothing refunded. They just took my money and doing no work. Never ever be fooled by their competitive pricing. If there's no service behind it, the pricing is just nothing.
DIANE K.
May 2024
Thornton & Grooms is the best! Nick came out today and cleaned out my drain, very professional, nice and explained everything to me. I highly recommend this company I've used them many times over the years also for my HVAC system as well.
Ajinkya M.
Dec 2023
Good people.. very helpful
Joyce C.
Sep 2022
He wore a mask, he put slippers on his shoes to be cautious. He told us that they could patch the item. But it was gonna happen again, so he recommended for us to buy a new one. He was professional and easy to work with
Mark C.
Jun 2022
It went very well.
Response from Chase Swartwood
"We are happy to hear that everything went well, [Member Name Removed]! We appreciate and thank you for the five-star review. Be sure to go through our Referral Club when you recommend our services to friends and family, by doing so you could earn $50. https://thorntonandgrooms.com/about/referral-club"
Bob B.
Jun 2022
it went GREAT!!! Noah was most pleasant and very knowledgeable... if you need a plumber...look no further!
Response from Chase Swartwood
"We appreciate and thank you for the five-star review, [ Member Name Removed ] Be sure to go through our Referral Club when you recommend our services to friends and family, by doing so you could earn $50. https://thorntonandgrooms.com/about/referral-club"
Diane R.
May 2022
The work was great.
Response from Chase Swartwood
"We appreciate and thank you for your feedback, [Member Name Removed]! Be sure to go through our Referral Club when you recommend our services to friends and family, by doing so you could earn $50. https://thorntonandgrooms.com/about/referral-club"
Danielle B.
Apr 2022
Great service
Response from Chase Swartwood
"Thank you for the five-star review! Be sure to go through our Referral Club when you recommend our services to friends and family, by doing so you could earn $50. https://thorntonandgrooms.com/about/referral-club"
Anita G.
Feb 2022
Thorough, precise check of seasonal heating and A/C
Response from Chase Swartwood
"Thank you for the five-star review! Be sure to go through our Referral Club when you recommend our services to friends and family, by doing so you could earn $50. https://thorntonandgrooms.com/about/referral-club"
Johanna L.
Feb 2022
Thornton and Grooms knowledgeable and efficient!
Response from Chase Swartwood
"Thank you for the five-star review, [Member Name Removed]! Be sure to go through our Referral Club when you recommend our services to friends and family, by doing so you could earn $50. https://thorntonandgrooms.com/about/referral-club"
Anthony B.
Feb 2022
My appointment went very well, the service tech was extremely knowledgeable about the problem with my furnace and explained what options I had and answered all of my questions. The problem was solved, and my furnace is back to 100% efficiency. I won't hesitate to call on them again when needed.
Response from Chase Swartwood
"Thank you for the five-star review, [Member Name Removed]! As a company, we strive to make sure your furnace is operating at 100% effeciency before we leave. Be sure to go through our Referral Club when you recommend our services to friends and family, by doing so you could earn $50. https://thorntonandgrooms.com/about/referral-club"
Matt F.
Feb 2022
They did a great job installing the new furnace, the workers were polite and worked quickly. Everything turned out great!
Response from Chase Swartwood
"That's great, [Member Name Removed]! We appreciate the five-star review and hope you enjoy your new furnace for many more years to come. Be sure to go through our Referral Club when you recommend our services to friends and family, by doing so you could earn $50. https://thorntonandgrooms.com/about/referral-club"
Gary Z.
Feb 2022
Very well.
Response from Chase Swartwood
"Thank you for the five-star review, [Member Name Removed]! Be sure to go through our Referral Club when you recommend our services to friends and family, by doing so you could earn $50. https://thorntonandgrooms.com/about/referral-club"
Brenda P.
Feb 2022
The tech arrived on time, was very knowledgeable and professional.
Response from Chase Swartwood
"Thank you for the five-star review, [Member Name Removed]! Be sure to go through our Referral Club when you recommend our services to friends and family, by doing so you could earn $50. https://thorntonandgrooms.com/about/referral-club"
MELANIE B.
Feb 2022
It went well. Matt changed the filter on the furnace for me, gave it a tuneup and reconnected my humidifier to my furnace. It has helped immensely. Thanks again to Matt for his help. I've had great luck with all of the technicians from Thornton & Grooms.
Response from Chase Swartwood
"Thank you for the five-star review, [Member Name Removed]! Happy to hear that Matt was able to perform the annual maintenance on your furnace and make sure everything was working up to standard. Be sure to go through our Referral Club when you recommend our services to friends and family, by doing so you could earn $50. https://thorntonandgrooms.com/about/referral-club"
CAROL S.
Feb 2022
It went very well. Finished in one day.
Response from Chase Swartwood
"Thank you for the five-star review, [Member Name Removed]! As a company, we strive to replace your heating and cooling system in just one day to avoid any inconveniences you had been through thus far. Be sure to go through our Referral Club when you recommend our services to friends and family, by doing so you could earn $50. https://thorntonandgrooms.com/about/referral-club"
JAY O.
Feb 2022
Good. Great company. Great workers, would hire again in the future.
Response from Chase Swartwood
"Thank you for the great five-star review, [Member Name Removed]! We look forward to working with you in the future. Be sure to go through our Referral Club when you recommend our services to friends and family, by doing so you could earn $50. https://thorntonandgrooms.com/about/referral-club"
Michael S.
Feb 2022
Very professional and diligent across the board.
Response from Chase Swartwood
"Thank you for the five-star review, [Member Name Removed]! Be sure to go through our Referral Club when you recommend our services to friends and family, by doing so you could earn $50. https://thorntonandgrooms.com/about/referral-club"
DON K.
Feb 2022
Great, they came when they said they would and did a great job
Response from Chase Swartwood
"Thank you for the five-star review, [Member Name Removed]! Be sure to go through our Referral Club when you recommend our services to friends and family, by doing so you could earn $50. https://thorntonandgrooms.com/about/referral-club"
Carol F.
Feb 2022
All work done in a timely fashion. Furnace in good shape for winter.
Response from Chase Swartwood
"Thank you for the five-star review, [Member Name Removed]! As a company, we strive to provide timely and efficient service. Be sure to go through our Referral Club when you recommend our services to friends and family, by doing so you could earn $50. https://thorntonandgrooms.com/about/referral-club"
Luba T.
Feb 2022
Excellent, best service ever.
Response from Chase Swartwood
"Thank you for the five-star review, [Member Name Removed]! You are the best! Be sure to go through our Referral Club when you recommend our services to friends and family, by doing so you could earn $50. https://thorntonandgrooms.com/about/referral-club"
James P.
Feb 2022
Work was neat and completed as contracted. Workmanship was very good on all the projects done. The installers were courteous, neat with work done in a professional manner. I would recommend Thorton and Grooms for any of the work listed above.
Response from Chase Swartwood
"Thank you for the five-star review, [Member Name Removed]! As a company, we strive to create an overall exceptional customer experience. Be sure to go through our Referral Club when you recommend our services to friends and family, by doing so you could earn $50. https://thorntonandgrooms.com/about/referral-club"
Licensing
State Contractor License Requirements
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FAQ
Chase Swartwood is currently rated 4.5 overall out of 5.
Chase Swartwood accepts the following forms of payment: CreditCard
Yes, Chase Swartwood offers free project estimates.
No, Chase Swartwood does not offer eco-friendly accreditations.
No, Chase Swartwood does not offer a senior discount.
No, Chase Swartwood does not offer emergency services.
No, Chase Swartwood does not offer warranties.