Plumbing, Heating and Air Conditioning, Drain Cleaning
About us
We have been setting the standard for professional service in the metro Detroit area since 1937. We have built our reputation by always looking to do the right thing for our customers, our company, and our community. Our team of heating, cooling, and plumbing experts continuously trains to ensure what we solve our customers' problems in a timely manner, offering great options -- and extending a Real 100% Satisfaction Guarantee. We strive to create lifelong customers and raving fans! License no - MI Plumbing Lic. # 8106666. MI Contractors Lic. # 7100232. See website for cost & other details.
Business highlights
88 years of trusted experience
Family Owned & Operated
Services we offer
Furnace Maintenance
Air Conditioner Maintenance
Plumbing Maintenance
Water Heater Maintenance
Drain Unclog
Drain Repair or Replacement
Replace or Install Air Conditioners
Replace or Install Furnaces
Replace or Install Boilers
Replace or Install Whole Home Humidifiers
Replace or Install Air Filtration
Hunter did a great job servicing our HVAC systems. He has been twice now and we always request him for his customer focus, clear explanations and respect for our home. We highly recommend Thornton and Grooms for all their home service offering.
Description of Work: Bi-annual service visit to service HVAC systems. Cost quoted is annual fee for all their Home care services
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$330
Tom M.
10/2024
1.0
plumbing
 + -1 more
Have always used these guys and they have done good work. So when I had a kitchen sink clog they were the ones I went to. Nice guy came out unclogged the sink. Later went to basement and water and grossness all over the wall and ceiling. Pipe broke when cleaned. Not happy but Stuff happeneds. I called immediately told the gentleman what happened he said the soonest they could come out was 3 days later but someone wouldy be calling me. Next day nothing. I called back late afternoon was told I had to talk to someone who handled that. She didn’t answer left a message. Never heard from anyone. Got a text saying they would be there Saturday. Which I cancelled! And had to hire someone else. A job that was supposed to cost me $100 ended up being $1800. Again I understand that things happened but to not to reach out on a problem that was caused by your company is inexcusable in my opinion and I will never use them or recommend them to anyone in the future.
Description of Work: Clogged kitchen sink
Rating Category
Rating out of 5
quality
1.0
value
5.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0
$100
Tareq F.
10/2024
1.0
plumbing
 + -1 more
To say that I am disappointed in Thornton and Grooms is putting it mildly. They are a deceptive company who are only focused on maximizing the bottom line and talking the talk about being the 'professionals.' I had them recently repair a sump pump for me. During the initial estimate, they never disclosed possible code violations or even that a permit would need to be pulled. During the actual installation of the replacement, they finally let me know that not only did they already pull a permit that day, but that this job would not pass inspection. When I asked why they moved forward with the work knowing that this would ultimately result in problems, they didn't have an answer for me. I tried to resolve this over the phone and was just told to 'let it fail' and they would help me out. Well, it did fail, but they haven't helped me out. Now I'm stuck redoing the same job I already paid Thornton and Grooms for.
Description of Work: Sump pump replacement.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$1,600
Guoming G.
06/2024
1.0
heating & air conditioning/hvac
 + -1 more
Absolutely trash and scam. I shifted to their service for their competitive maintenance plan. They dropped the ball from day one. I scheduled for an appointment for 8 am, but they only came 8 pm, which was too late that I had to instead refuse the work. Then, I called in for a full refund of their membership. They said they would process it and the fund would be back after a few business days. However, I waited for A MONTH and nothing refunded. They just took my money and doing no work. Never ever be fooled by their competitive pricing. If there's no service behind it, the pricing is just nothing.
Description of Work: seasonal tune-up
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0
$169
DIANE K.
05/2024
5.0
plumbing
 + -1 more
Thornton & Grooms is the best! Nick came out today and cleaned out my drain, very professional, nice and explained everything to me. I highly recommend this company I've used them many times over the years also for my HVAC system as well.
Description of Work: shower drain needed to be cleared
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Joyce C.
09/2022
5.0
heating & air conditioning/hvac
 + -1 more
He wore a mask, he put slippers on his shoes to be cautious. He told us that they could patch the item. But it was gonna happen again, so he recommended for us to buy a new one. He was professional and easy to work with
Description of Work: Repair for the water heater in the basement
Rating Category
Rating out of 5
Yes, I recommend this pro
Bob B.
06/2022
5.0
plumbing, drain cleaning
 + 0 more
it went GREAT!!! Noah was most pleasant and very knowledgeable... if you need a plumber...look no further!
Description of Work: kitchen and bathroom sink was plugged
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Response from Thornton & Grooms Heating, Cooling, & Plumbing
We appreciate and thank you for the five-star review, [ Member Name Removed ] Be sure to go through our Referral Club when you recommend our services to friends and family, by doing so you could earn $50. https://thorntonandgrooms.com/about/referral-club
CAROL S.
02/2022
5.0
heating & air conditioning/hvac
 + -1 more
It went very well. Finished in one day.
Description of Work: Heating & A/C
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$11,000
Response from Thornton & Grooms Heating, Cooling, & Plumbing
Thank you for the five-star review, [Member Name Removed]! As a company, we strive to replace your heating and cooling system in just one day to avoid any inconveniences you had been through thus far. Be sure to go through our Referral Club when you recommend our services to friends and family, by doing so you could earn $50. https://thorntonandgrooms.com/about/referral-club
Michael S.
02/2022
5.0
heating & air conditioning/hvac, plumbing
 + 0 more
Very professional and diligent across the board.
Description of Work: Heating & A/C; new toilet
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Thornton & Grooms Heating, Cooling, & Plumbing
Thank you for the five-star review, [Member Name Removed]! Be sure to go through our Referral Club when you recommend our services to friends and family, by doing so you could earn $50. https://thorntonandgrooms.com/about/referral-club
Johanna L.
02/2022
5.0
heating & air conditioning/hvac, plumbing, water heater repair
 + 1 more
Thornton and Grooms knowledgeable and efficient!
Description of Work: Heating & A/C
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Thornton & Grooms Heating, Cooling, & Plumbing
Thank you for the five-star review, [Member Name Removed]! Be sure to go through our Referral Club when you recommend our services to friends and family, by doing so you could earn $50. https://thorntonandgrooms.com/about/referral-club
Anita G.
02/2022
5.0
heating & air conditioning/hvac, plumbing
 + 0 more
Thorough, precise check of seasonal heating and A/C
Description of Work: seasonal checks of both Heating & A/C
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Thornton & Grooms Heating, Cooling, & Plumbing
Thank you for the five-star review! Be sure to go through our Referral Club when you recommend our services to friends and family, by doing so you could earn $50. https://thorntonandgrooms.com/about/referral-club
Carol F.
02/2022
5.0
heating & air conditioning/hvac
 + -1 more
All work done in a timely fashion. Furnace in good shape for winter.
Description of Work: Heating & A/C
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Response from Thornton & Grooms Heating, Cooling, & Plumbing
Thank you for the five-star review, [Member Name Removed]! As a company, we strive to provide timely and efficient service. Be sure to go through our Referral Club when you recommend our services to friends and family, by doing so you could earn $50. https://thorntonandgrooms.com/about/referral-club
DON K.
02/2022
5.0
heating & air conditioning/hvac
 + -1 more
Great, they came when they said they would and did a great job
Description of Work: Heating & A/C
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Thornton & Grooms Heating, Cooling, & Plumbing
Thank you for the five-star review, [Member Name Removed]! Be sure to go through our Referral Club when you recommend our services to friends and family, by doing so you could earn $50. https://thorntonandgrooms.com/about/referral-club
Brenda P.
02/2022
5.0
heating & air conditioning/hvac
 + -1 more
The tech arrived on time, was very knowledgeable and professional.
Description of Work: Heating & A/C
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Thornton & Grooms Heating, Cooling, & Plumbing
Thank you for the five-star review, [Member Name Removed]! Be sure to go through our Referral Club when you recommend our services to friends and family, by doing so you could earn $50. https://thorntonandgrooms.com/about/referral-club
JAY O.
02/2022
5.0
heating & air conditioning/hvac
 + -1 more
Good. Great company. Great workers, would hire again in the future.
Description of Work: Heating & A/C
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Thornton & Grooms Heating, Cooling, & Plumbing
Thank you for the great five-star review, [Member Name Removed]! We look forward to working with you in the future. Be sure to go through our Referral Club when you recommend our services to friends and family, by doing so you could earn $50. https://thorntonandgrooms.com/about/referral-club
MELANIE B.
02/2022
5.0
heating & air conditioning/hvac
 + -1 more
It went well. Matt changed the filter on the furnace for me, gave it a tuneup and reconnected my humidifier to my furnace. It has helped immensely. Thanks again to Matt for his help. I've had great luck with all of the technicians from Thornton & Grooms.
Description of Work: Heating & A/C
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$225
Response from Thornton & Grooms Heating, Cooling, & Plumbing
Thank you for the five-star review, [Member Name Removed]! Happy to hear that Matt was able to perform the annual maintenance on your furnace and make sure everything was working up to standard. Be sure to go through our Referral Club when you recommend our services to friends and family, by doing so you could earn $50. https://thorntonandgrooms.com/about/referral-club
Jim N.
02/2022
5.0
heating & air conditioning/hvac
 + -1 more
Very well, no problems, repairman even had treats for my cats
Description of Work: Heating & A/C
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Thornton & Grooms Heating, Cooling, & Plumbing
Thank you for the five-star review, [Member Name Removed]! Here at Thornton and Grooms, we can't forget the furry members of the family when we come stop by. Be sure to go through our Referral Club when you recommend our services to friends and family, by doing so you could earn $50. https://thorntonandgrooms.com/about/referral-club
Matt F.
02/2022
5.0
heating & air conditioning/hvac
 + -1 more
They did a great job installing the new furnace, the workers were polite and worked quickly. Everything turned out great!
Description of Work: Heating & A/C
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,500
Response from Thornton & Grooms Heating, Cooling, & Plumbing
That's great, [Member Name Removed]! We appreciate the five-star review and hope you enjoy your new furnace for many more years to come. Be sure to go through our Referral Club when you recommend our services to friends and family, by doing so you could earn $50. https://thorntonandgrooms.com/about/referral-club
Brad H.
02/2022
5.0
heating & air conditioning/hvac, water heater repair
 + 0 more
Excellent. Prompt, professional and neat.
Description of Work: Heating & A/C water heater
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Thornton & Grooms Heating, Cooling, & Plumbing
Thank you for the five-star review, [Member Name Removed]! Be sure to go through our Referral Club when you recommend our services to friends and family, by doing so you could earn $50. https://thorntonandgrooms.com/about/referral-club
James P.
02/2022
5.0
heating & air conditioning/hvac, plumbing, sewer cleaning
 + 1 more
Work was neat and completed as contracted. Workmanship was very good on all the projects done. The installers were courteous, neat with work done in a professional manner. I would recommend Thorton and Grooms for any of the work listed above.
Description of Work: Heating & A/C, Plumbing Sewer Cleaning and Sewer Lining
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$20,000
Response from Thornton & Grooms Heating, Cooling, & Plumbing
Thank you for the five-star review, [Member Name Removed]! As a company, we strive to create an overall exceptional customer experience. Be sure to go through our Referral Club when you recommend our services to friends and family, by doing so you could earn $50. https://thorntonandgrooms.com/about/referral-club
Anthony B.
02/2022
5.0
heating & air conditioning/hvac
 + -1 more
My appointment went very well, the service tech was extremely knowledgeable about the problem with my furnace and explained what options I had and answered all of my questions. The problem was solved, and my furnace is back to 100% efficiency. I won't hesitate to call on them again when needed.
Description of Work: Heating & A/C
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Thornton & Grooms Heating, Cooling, & Plumbing
Thank you for the five-star review, [Member Name Removed]! As a company, we strive to make sure your furnace is operating at 100% effeciency before we leave. Be sure to go through our Referral Club when you recommend our services to friends and family, by doing so you could earn $50. https://thorntonandgrooms.com/about/referral-club
E L.
12/2021
5.0
plumbing, drain cleaning
 + 0 more
They gave an excellent service, they clean up behind them, they were very clean.
Description of Work: Plumbing and pipe service, drain cleaning, drain pipe repair.
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Thornton & Grooms Heating, Cooling, & Plumbing
Thank you for the five-star review! As a company, we strive to keep and leave your home cleaner than it was when we arrived. Be sure to go through our Referral Club when you recommend our services to friends and family, by doing so you could earn $50. https://thorntonandgrooms.com/about/referral-club
Bill M.
09/2021
2.0
heating & air conditioning/hvac
 + -1 more
Technician was very good, he replaced part, my A/C system started working, but he quoted me another $7,000+ for other parts he said were bad. I had a 2nd opinion, later that week, my system is fine. Not sure why the $7k quote,, but they also were trying to get me to buy a new A/C system. Thought they were overpriced and were trying to sell me items I did not need.
Description of Work: A/C was not cooling
Rating Category
Rating out of 5
Response from Thornton & Grooms Heating, Cooling, & Plumbing
We appreciate and thank you for providing your feedback [Member Name Removed]. As a company, we strive to not only present options on the repairs that are needed but also make sure to provide our customers with quotes on items that may potentially fail or need to be replaced in the future. Once the heating and cooling equipment gets to a certain age as well, we may offer a free consultation for a new system so our customers are aware of the costs ahead of time for better planning. We are happy to hear that your equipment is running efficiently and if there is anything else we can do for you, please give us a call.
Kim M.
06/2021
2.0
plumbing, drain cleaning
 + 0 more
Unfortunately as nice and as clean as they are, I cannot recommend them. They did not tell me when I scheduled, that removing and replacing the toilet when snaking is extra. When they told me at the appt the gentlemen worked out a lower cost, which I appreciate, hence the 2 instead of a 1. He snaked twice to the street he said, but it only helped a little. Another gentleman came later with a camera to try to find the problem. He couldn't get more than 8 feet with it. Perhaps he should have had a more effective camera, if one exists, that can at least go as far as snakes can. He told me that the first man should have told me that there was a problem with the flange. He then went under the house and came back with a $5000 estimate (including the snaking). It including replacing some pipes and a water pressure clean out. I said no. I had another plumber come later and they snaked it with a much more industrial snake. It works fine. With the new plumber we took the toilet off and put it on, and it was only $125. Everything is working fine now. We will have them come out to do an estimate for any other work that needs to be done at a later time, but the initial numbers they gave me were much lower priced.
Description of Work: Sewer clog needed removed
Rating Category
Rating out of 5
quality
1.0
value
1.0
responsiveness
4.0
punctuality
5.0
Response from Thornton & Grooms Heating, Cooling, & Plumbing
[Member Name Removed]- We appreciate and thank you for providing us with your feedback. As a company, we strive to perform a thorough evaluation as well as providing an array of options at each and every service appointment. As a company, we have failed in some way to follow through on the task at hand. A member of our management team has reached out to you in regards to your concerns. Please give our office a call so we can have the chance to turn your less than 5-star experience around. Sincerely, Thornton and Grooms
Azibo S.
01/2020
5.0
plumbing
 + -1 more
The service was great very helpful very professional.
Description of Work: Plumbing water from the tub faucet not completely diverting to the shower head.
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Service Categories
Plumbing,
Heating and Air Conditioning,
Drain Cleaning
FAQ
Thornton & Grooms Heating, Cooling, & Plumbing is currently rated 4.5 overall out of 5.
Sunday: Closed
Monday: 7:00 AM - 7:00 PM
Tuesday: 7:00 AM - 7:00 PM
Wednesday: 7:00 AM - 7:00 PM
Thursday: 7:00 AM - 7:00 PM
Friday: 7:00 AM - 7:00 PM
Saturday: 8:00 AM - 4:00 PM
Thornton & Grooms Heating, Cooling, & Plumbing accepts the following forms of payment: Check,CreditCard,Financing Available
Thornton & Grooms Heating, Cooling, & Plumbing offers the following services: Furnace Maintenance
Air Conditioner Maintenance
Plumbing Maintenance
Water Heater Maintenance
Drain Unclog
Drain Repair or Replacement
Replace or Install Air Conditioners
Replace or Install Furnaces
Replace or Install Boilers
Replace or Install Whole Home Humidifiers
Replace or Install Air Filtration