Sands Appliance Service
About us
Additional phones - (248) 478-7121, (248) 478-7310, (800) 791-4144. Additional DBAs - Art Adams Appliance Repair, Sands Applicance Repair. Award winning.
Business highlights
Emergency services offered
49 years of experience
Services we offer
Refrigerators, compactors., cooktops, dryers, garbage disposals, microwaves, ovens, washers
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.447 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 68% | ||
| 17% | ||
| 11% | ||
| 0% | ||
| 4% |
Showing 1-25 of 47 reviews
Patricia L.
May 2017
Thorough testing of stove/oven. Professional work.
Response from Sands Appliance Service
"Thank you for using us,and taking the time for the review"
David W.
Jun 2016
I called late in the afternoon on Monday and the technician was out late Tuesday morning. He was very pleasant, professional and knowledgeable. He diagnosed and repaired the dryer leaving the area clean and everything nicely reinstalled. I am very pleased and would definitely use them again.
Response from Sands Appliance Service
"Thank you for taking the time for your review"
Eudo C.
Jan 2016
unknown
Response from Sands Appliance Service
"Can not respond .Date given not accurate, can not confirm service."
Paul L.
Aug 2015
The part came 2 days later with a total repair cost of ~$350. Knowing that I could have bought a new dishwasher for not much more than $500 I pressed the technician whether there was anything else he could see wrong with the unit and whether the overheating had damaged any other parts. He assured me everything else looked ok so I had him proceed with the repair. (remember that had I not, they would have charged me $100 for the visit and diagnosis alone). That repair was on 8/13.
Flash forward to 8/17 and after only a half a dozen dishwasher runs after the initial repair, the dishwasher is now leaking water all over the kitchen floor while running and we called them for follow up repair. The same technician was able to come back out the following day and was able to diagnose and fix the problem for no additional charge.
I must say that I was prepared to write a much more negative review had they not been so helpful in coming back out to repair what seems to be a issue that may have been overlooked related to the initial problem. Therefore I give them high marks for professionalism in completing the job without charging more.
Response from Sands Appliance Service
"Thank you for taking the time for the review"
Dan A.
Jul 2015
unknown
Response from Sands Appliance Service
"Thank you for taking the time for the review."
Brian M.
Apr 2015
The technician did a fair job finding the issue and correcting it. He, of course, said the housing unit was warped and should be replaced. I had a hard time believing that considering the dryer is only 2 years old and only started making the noise after moving the dryer to clean behind it, which I explained to the technician. The part he suggested would have cost almost $300. The companies service call policy waives the service call fee if you have them service based on their recommendation (thus the $300 part) which I personally didn't believe was needed.
Response from Sands Appliance Service
"Thank you for the review.I hope your dryer continues to operate without any additional problems."
Rod M.
Mar 2015
unknown
Response from Sands Appliance Service
"Thank you for using us."
Peter B.
Jan 2015
unknown
Response from Sands Appliance Service
"Thank you for review."
Patricia P.
Aug 2014
unknown
Response from Sands Appliance Service
"Thank you for your comments."
PEGGY B.
Dec 2013
.
Response from Sands Appliance Service
"Thanks for rating us."
Christopher H.
Sep 2013
well
Response from Sands Appliance Service
"Thank you for rating us."
Peter M.
Jul 2013
I called Sands Appliance Service because my washer stopped pumping water out. I suspected the lid lock mechanism was broken, and Scott, the repairman they sent out, confirmed that. He fixed it in a matter of minutes and didn't try to talk me into any other unneeded repairs. I was very happy with the service and would recommend them to anyone for washer/dryer issues. They also do kitchen appliances.
Response from Sands Appliance Service
"Thank you for rating us."
Hao D.
Jun 2013
The technician came on time. However, he charged me for $198.80 for just replacing the broken water line.
Below is the break down:
Diagnosis: $40
Parts(water line): $30
Tax: $1.8
Labor: 127 (for only 15 minutes). This is absurd!!!!!!!!!!!!!!!!!!! Equivelent to $$500/hour!!!!
Below is the break down:
Diagnosis: $40
Parts(water line): $30
Tax: $1.8
Labor: 127 (for only 15 minutes). This is absurd!!!!!!!!!!!!!!!!!!! Equivelent to $$500/hour!!!!
Response from Sands Appliance Service
"You were given an exact written estimate in advance ,which you signed and authorized for the repair .If you didn't like the price ,you had a choice not to fix it. Thank you"
Brian G.
May 2013
Great experience with Sands. I've used them a few times on my home and a rental property. My family and friends use them as well and have had good experiences. They have always been on time and very clear about the options we have. The repairmen are knowledgable and polite. This particular instance was a noisy dryer in my rental property. They came out the next day and fixed it quickly, they also performed some long overdue maintenance on the dryer. Will continue to use Sands for all of my appliance repairs.
Response from Sands Appliance Service
"Thank you for the review"
Lynn K.
Mar 2013
Overall I could not be happier.
Response from Sands Appliance Service
"Thank you for your comments"
Patricia P.
Mar 2013
Great!!!
Response from Sands Appliance Service
"Thank you for your review"
Claudia S.
Nov 2012
They were out the same day as the initial call we made. They had everything in their truck and did a great, efficient job. I would recommend them.
Response from Sands Appliance Service
"Thank you for your reply."
Kusty K.
Nov 2012
Serviceman came out promptly and did diagnostic evaluation which he says showed that "everything checked out OK" except for burner coil in the upper (small) oven. Did not have that in stock, but came out 2 days later and replaced. Total $260. Error message re-appeared 3 days later. I was already debating whether to replace range or repair and decided to go with Sands due to multiple great reviews. Figured they'd be the type to fix it right the first time. Frustrating to have spent the money and end up with the same problem I began with.
Response from Sands Appliance Service
"When we ran the oven thru the dianostic test it showed no error codes.However the oven coil was broke and needed to be replaced.The oven was operating properly after we replaced coil."
Darcy H.
Oct 2012
Called the company and they sent a tech out that afternoon. He thought he had the problem fixed, but as a soon as he left, problem started again. However, I called the company and the tech came right back and fixed the problem. Has ran great ever since.
Response from Sands Appliance Service
"THanks for your business."
Kenddal W.
Sep 2012
Overall the experience was okay. I did think they were too expensive though. Didn't really click with the technician either. We Just moved into this house about 10 days ago so a lot if stuff is still in boxes including my printer. Therefore I couldn't print out the Angieslist coupon which I explained over the phone at the time I made the appointment. Anyway, they gave me a hard time about printing the coupon even though I logged in and pulled it up on my phone. The technician kept asking me about cash. He said that they offered a discount for paying cash. Then he asked me if I was old enough to get their "Senior" discount. Not sure ifwhere he wassaid being funny or what. Though that comment was offensive, I called their offices and after keeping me on hold for a good while, they finally agreed to let me use the coupon. They told me to write it out on a piece of paper and sign it.
Response from Sands Appliance Service
"Our technician can't give customer discount with out coupon. He was just trying to offer our other discounts available in place of coupon.Sorry it took so long to straighten it out for you."
Michelle W.
Jul 2012
Great experience.
Response from Sands Appliance Service
"Thanks"
Patricia P.
May 2012
The service was excellent.
Response from Sands Appliance Service
"Thanks for the business."
Alan K.
Mar 2012
He gave us some tips. He has performed a lot of work for us. He didn't try to find nonexistent problems. We will use him in the future.
Response from Sands Appliance Service
"Thanks for your business."
Thomas V.
Mar 2012
They did do what they were supposed to do. They were punctual and I would use them again in the future. I do think that they were too expensive however.
Response from Sands Appliance Service
"Thanks for your business."
Ed C.
Mar 2012
No problems with repair so far.
Response from Sands Appliance Service
"THank you."
Licensing
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FAQ
Sands Appliance Service is currently rated 4.4 overall out of 5.
Sands Appliance Service accepts the following forms of payment: CreditCard
No, Sands Appliance Service does not offer free project estimates.
No, Sands Appliance Service does not offer eco-friendly accreditations.
No, Sands Appliance Service does not offer a senior discount.
Yes, Sands Appliance Service offers emergency services.
No, Sands Appliance Service does not offer warranties.