Griffin's Neighborhood Auto Clinic

I seldom give an excellent rating. The repair was good and the price was reasonable but I expected that. What earns the rating is the attitude and integrity they displayed. The repair was delayed due to problems getting the "dealer only" parts. Griffin’s was extremely apologetic for the delay even though is was not under their control. This was a trans issue. In the past I wonder if I have paid for a new or rebuilt trans for what may have been a repairable problem. Griffins opted for the repair vs the replace fix for what I think is about 10 to 15 percent of the price to replace the trans.

Friendly, professional staff. They made sure that all parts installed and working correctly before releasing the vehicle. Although one item was quoted less by another service provider, the overall pricing is competitive. They offer warranty on parts that provide and install. It’s been several weeks since the repair work and all of the serviced items are holding up well. Next time I have a need for service that I cannot manage myself, I will certainly contact them again. Griffin’s Neighborhood Auto Clinic - thanks for a job well done!

I had a coupon for an inspection, so they made me aware of some things that needed to be done. It was a good price. They were very professional and down to earth. They didn't try to up-sell me on anything. They made me aware of things that didn't have to be done that minute. I was happy. There was no bulls***.

Excellent! Great customer service, and great workmanship. Would definitely recommend.

I was told the car was fixed, and I let them know that I was traveling and n the car thousands of men led on a trip the next day. While driving, the car sounded worse than when I took it to them. I doubted that I would make it home safely, and I was angry at the thought of being ripped off. I was so angry, that I didn't return to this shop for fear of being further cheated. I immediately traded the car in - because of the awful work this shop did. I would still have my Infiniti if Griffin hadn't done such a terrible repair job. I'm sad, because I thought I'd finally found an ethical and competent repair facility. Avoid this place - and you'll avoid frustration, aggravation and a loss of your hard earned money!

I have used Griffen's for years. They provide quality work at rates more affordable than the dealer.

They did a good job of explaining what the situation was and explained what need to be replaced and what did not.

They told us about the conditions of the brakes and fixed a slow transmission leak

Leak was fixed, and the noise when steering is gone. Dealer quoted $320, and Griffins only charged $190. The cost of the power steering return line subassembly was $40, which was comparable to prices for aftermarket parts sold at O'Reilly's and Advanced Auto Parts. The Genuine OEM part cost was $140, and it would need to be special ordered (1-2 days for delivery). Griffins repair was done the same day I came in. Griffins' cost for labor was $135. Because I had to work and I have zero time to learn how to repair the leak myself, it was well worth it to have Griffins handle it. Any savings by doing it myself would cost more with respect to the loss of semi-urgent work. The folks at Griffins gave me a ride to and from a local coffee shop so I could get some work done while the repairs were made. Great service.

excellent--they did a complete diagnostic first and found out I needed both front and back--I knew I needed back but didn't know about front--good thing they found out. Also gave me recommendations for other work I needed, but could wait on. I would use them again, and probably will when I have the time and money.

My partner and I moved from Indy to Detroit about a year ago and used Angie's List to find a quality mechanic in our new home. We've been overwhelmingly happy with Griffin's. They are professional and responsive on the phone. The mechanics are so fast! The first time we came in our car was back to us within 30 minutes; the second time we had our car back to us in an hour. He provided us with solutions which worked for our budget - including patching/sealing our tires to get us through till we saved up to replace them. Our car ride home was so smooth! He was realistic with our car upkeep and gave us a time frame ("you'll want to replaces this by December"), a quote ("this alignment should be about 65$ or so") and rating of what was most important to maintain first ("you'll want to replace your tires; you can worry about the fluid change later"). Sometimes when you go into a repair place/dealership you can feel pressured to get everything done AT ONCE, like they don't consider you need to budget out for expenses. The owner did not pressure or badger us to get the repairs done; he respected our budgeting needs. I also appreciated the couch, which was way more comfy than rigid dealership chairs. Everyone sort of made you feel like you were at home with your dad or uncle working on your car - which was really nice when you're so far from home.

The honesty of this auto shop is still a wonderful experience. I left there with a sheet of paper indicating what they would be doing when I brought it back in for maintenance servicing. They put all of this in the computer system and let me know the approximate cost, no surprises. All of this with no charge. The mechanics are professional, friendly and nice which is also appreciated.

First the whole contact from calling about service the scheduling and the visit itself went very well. These people know how to treat customers. They tested my battery, and reported my existing battery was fine. I replaced it anyway. They checked my tail light and replaced the bulb free.

Wonderful, Wonderful service... this is my 2nd visit and I am still greatly impressed, Thank You Angie's List! Bill, who is the owner, let me bring it in after I called him and explained I was fixing to purchase the car but needed him to look at it for me. He was thorough and told me one little detail about the fender having been put back on but it was done ok. Aside from that, he felt everything else looked good. He did this quickly enough that I could get back to the dealership and get everything processed before closing time. I appreciated that very much because I know he is very busy and it was late afternoon before I could bring the car to him. He is honest about car repairs and his assessment of my old car helped me to make a good decision in getting another car instead of doing repairs. I came to understand why the bumper might have come off, after a few times of trying to pull up close to park, but not too close. Fortunately, the bumper is still on the car, though each time, I say whew :-). This car has a very low to the ground bumper and there is no visible hood through the windshield :-). Inspite of it all, I am happy with this car and it runs great. One more thing, waiting in the waiting area was pleasant and friendly. The owners wife was there at the entrance with a friendly welcome and assistance. She was helpful with questions and didn't mind talking about my concerns for car repair. I am glad to have found out about this company from Angie's List and very happy to have found a car repair shop that I can trust.

This is one of the most friendly, honest and professional auto repair services I've ever been to and being a retired senior citizen, I've been to a lot. Bill, the owner, provided me with enough information that I could make reasonable choices. He thoroughly explained everything and answered any questions I had. Though I haven't actually acted on what I am going to do about my car situation, I know I am going to make a well informed decision. When I do make that decision, I am hopeful that he will be my mechanic for auto repair. To know you are getting an honest report on your car is invaluable.

The experience was great. Contacted Bill via email first then phone call. He was very courteous and professional. Gave an estimate without charge. My 12-year old Malibu needed a steering gear again, which prompted me to think about buying a new vehicle instead of keeping it. Griffin also offers car rental service at a very competitive rate. The whole process was very pleasant. Thanks again.

Very courteous, got me in the next day, brakes were ok, no charge for inspection. Found a cracked drive belt. Service done while I waited. Very fair price. Highly recommend.

Fantastic! Excellent service. I wish I had discovered Griffin's years ago. All the work I have had done here has been done well and at a very reasonable price. They only charge for the actual work done and never push for things not needed.

They were pleasant, attentive and charged only for actual work. Excellent and will use regularly.

I realized the truck was not worth the repairs and salvaged it. Saved me a lot of headache and a potentially fatal accident!

They competed it on time and it's all working well.

It went great, he fixed the problem and even did a followup check at no charge.

After reading all the wonderful reviews of this company on Angie's List, I decided to use them for my Auto Repair needs. I contacted them and left messages 2 days in a row (the second time telling them it was my 2nd message). They did not even bother to return ANY of my phone calls. Guess they don't need any more business? I am very disappointed in their terrible customer service!!!!!

Bill did a great job. They diagnosed both issues quickly and came back with a viable estimate and timeframe for the repair. It took a day to do and the final bill was $100 less than their estimate. I can't say enough great things about this shop. They are honest people who treat their customers very well. They go out of their way to answer any and all questions and make sure you are happy with their work.

Very professional. Excellent service. I am not entirely sure what i paid since it was a while ago, but was reasonable.