Griffin's Neighborhood Auto Clinic
About us
My name is Bill Griffin. I am the owner and an ASE master certified technician of Griffin's Auto Clinic. I am extending a personal invitation to come and experience what quality auto service is at our repair facility. At Griffin's its not about just the cars, its about the customer. My staff and I understand that in these trying times that the last thing you want to have happen is a costly repair. That is why we make sure that your vehicle is in tip-top shape and that you are informed of everything that is going on with your vehicle and that you have a solid game plan as to how to address the issues in a matter of importance. We call this our repair blueprint. It allows you to fix the immediate concerns and decide in the future what to fix as money and time allows. There are no pressure sales here. Just good old fashioned honest business practices. There are two things I look to achieve here. Good customer relationships and quality repairs fixed right the first time. Come to Griffin's and become a part of our automotive repair family. Because that is what you are to us and how you will be treated every time you are with us. Thank you for visiting our site on Angie's List. I hope to hear from you soon. Award winning. Additional contact name - Bill Griffin. Additional fax - (248) 888-9408.
Business highlights
Emergency services offered
18 years of experience
Services we offer
Auto Service & Repair.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8129 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 92% | ||
| 4% | ||
| 2% | ||
| 0% | ||
| 2% |
Showing 1-25 of 129 reviews
Tom
Feb 2020
I seldom give an excellent rating. The repair was good and the price was reasonable but I expected that. What earns the rating is the attitude and integrity they displayed. The repair was delayed due to problems getting the "dealer only" parts. Griffin’s was extremely apologetic for the delay even though is was not under their control. This was a trans issue. In the past I wonder if I have paid for a new or rebuilt trans for what may have been a repairable problem. Griffins opted for the repair vs the replace fix for what I think is about 10 to 15 percent of the price to replace the trans.
Sandeep G.
Mar 2019
Friendly, professional staff. They made sure that all parts installed and working correctly before releasing the vehicle. Although one item was quoted less by another service provider, the overall pricing is competitive. They offer warranty on parts that provide and install. It’s been several weeks since the repair work and all of the serviced items are holding up well. Next time I have a need for service that I cannot manage myself, I will certainly contact them again. Griffin’s Neighborhood Auto Clinic - thanks for a job well done!
Response from Griffin's Neighborhood Auto Clinic
"Good morning. I am happy you made your way to us and are happy with your repairs and service. We are always here when you need us. we look forward to being your repair center of choice."
William M.
Jul 2018
Awesome!!!!
Response from Griffin's Neighborhood Auto Clinic
"Thank you for the good review. We are happy that you chose us as your auto repair of choice. We look forward to taking care of your vehicles for a long time. it was a pleasure meeting you."
Mary B.
Sep 2017
I had a coupon for an inspection, so they made me aware of some things that needed to be done. It was a good price. They were very professional and down to earth. They didn't try to up-sell me on anything. They made me aware of things that didn't have to be done that minute. I was happy. There was no bulls***.
Response from Griffin's Neighborhood Auto Clinic
"Thank you for using us via Angie's List. We hope we met or exceeded your expectations. We hope to see you again the next time you need something for your vehicle."
Crystal K.
Sep 2017
Excellent! Great customer service, and great workmanship. Would definitely recommend.
Response from Griffin's Neighborhood Auto Clinic
"Thank you for choosing us for you're automotive needs. It was a pleasure meeting you. W hope you continue to use us as your preferred place for automotive service."
Matthew J.
Jul 2017
I was told the car was fixed, and I let them know that I was traveling and n the car thousands of men led on a trip the next day. While driving, the car sounded worse than when I took it to them. I doubted that I would make it home safely, and I was angry at the thought of being ripped off. I was so angry, that I didn't return to this shop for fear of being further cheated. I immediately traded the car in - because of the awful work this shop did. I would still have my Infiniti if Griffin hadn't done such a terrible repair job. I'm sad, because I thought I'd finally found an ethical and competent repair facility. Avoid this place - and you'll avoid frustration, aggravation and a loss of your hard earned money!
Response from Griffin's Neighborhood Auto Clinic
"I'm very sorry to read this but unfortunately there is one thing lacking in this whole transaction. communication. this customer failed to communicate that there was an issue and not only did we do the repair on the vehicle which proved to be challenging with many broken bolts from rust we did perform our service to a tee and the vehicle was test driven by myself personally as all vehicles are for quality control. it is a 2003 vehicle and the possibility of another issue is highly probable. we advised that it only needed two control arms yet the customer insisted to do all four do to the age and that made sense to him henceforth the $1300 Bill. we drove him home and picked him up and even arranged for him to have a recall done for his airbag light that we diagnosed and researched it was a free repair for him. had he called us or followed up after our courtesy call and said he was having problems out of state I could of informed him of our nationwide warranty and guided him through the process. in this case we are human and mistakes can happen or parts be defective but not giving us our due diligence and giving us a call does not warrant this type of review. the customer needs to accept responsibility for not following up and have a temperature tantrum then lashing out after the fact. we are here to help and provide honest service. you can't fix an issue if you aren't made aware of it. had the customer of contacted me he would of been taken care of promptly and still have his Infiniti.... communication is key and we at Griffins unfortunately have no control over this circumstance. again I'm truly sorry you feel let down but im more disappointed that you felt a phone call was not worth the time to correct the issue.."
Brett J.
Jun 2017
I have used Griffen's for years. They provide quality work at rates more affordable than the dealer.
Response from Griffin's Neighborhood Auto Clinic
"Thank you for the great review and years of loyalty and trust in us. We hope to always make sure you are well taken care of."
Andrew H.
Mar 2017
They did a good job of explaining what the situation was and explained what need to be replaced and what did not.
Timothy W.
Mar 2017
They told us about the conditions of the brakes and fixed a slow transmission leak
Kathleen R.
Nov 2016
unknown
VINCENT I.
Oct 2016
Leak was fixed, and the noise when steering is gone. Dealer quoted $320, and Griffins only charged $190. The cost of the power steering return line subassembly was $40, which was comparable to prices for aftermarket parts sold at O'Reilly's and Advanced Auto Parts. The Genuine OEM part cost was $140, and it would need to be special ordered (1-2 days for delivery). Griffins repair was done the same day I came in. Griffins' cost for labor was $135. Because I had to work and I have zero time to learn how to repair the leak myself, it was well worth it to have Griffins handle it. Any savings by doing it myself would cost more with respect to the loss of semi-urgent work. The folks at Griffins gave me a ride to and from a local coffee shop so I could get some work done while the repairs were made. Great service.
Response from Griffin's Neighborhood Auto Clinic
"THANK YOU SO MUCH FOR TRUSTING IN US TO BE YOUR AUTO REPAIR PLACE. IF YOU NEED ANYTHING PLEASE DON'T HESITATE TO CALL US."
Mary B.
Sep 2016
excellent--they did a complete diagnostic first and found out I needed both front and back--I knew I needed back but didn't know about front--good thing they found out. Also gave me recommendations for other work I needed, but could wait on. I would use them again, and probably will when I have the time and money.
Response from Griffin's Neighborhood Auto Clinic
"thank you so much for coming in to see us. we are happy we were able to help you and take care of your needs and educate you on other things for down the road.... call us anytime you need us."
Jade M.
Sep 2016
My partner and I moved from Indy to Detroit about a year ago and used Angie's List to find a quality mechanic in our new home. We've been overwhelmingly happy with Griffin's. They are professional and responsive on the phone. The mechanics are so fast! The first time we came in our car was back to us within 30 minutes; the second time we had our car back to us in an hour. He provided us with solutions which worked for our budget - including patching/sealing our tires to get us through till we saved up to replace them. Our car ride home was so smooth! He was realistic with our car upkeep and gave us a time frame ("you'll want to replaces this by December"), a quote ("this alignment should be about 65$ or so") and rating of what was most important to maintain first ("you'll want to replace your tires; you can worry about the fluid change later"). Sometimes when you go into a repair place/dealership you can feel pressured to get everything done AT ONCE, like they don't consider you need to budget out for expenses. The owner did not pressure or badger us to get the repairs done; he respected our budgeting needs. I also appreciated the couch, which was way more comfy than rigid dealership chairs. Everyone sort of made you feel like you were at home with your dad or uncle working on your car - which was really nice when you're so far from home.
Response from Griffin's Neighborhood Auto Clinic
"i am really happy that we were able to help you out and make you feel comfortable. auto repair can be very stressful and we work very hard to make sure it is anything but stressful. any time you need us please feel free to call us. and yes the couch will put you to sleep if you aren't careful!"
Beth G.
Sep 2016
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Response from Griffin's Neighborhood Auto Clinic
"thank you for coming to see us! we hope you consider us your auto repair shop of choice from here on out."
Beth G.
Aug 2016
unknown
Response from Griffin's Neighborhood Auto Clinic
"thank you for selecting us for your repairs. It is very important to us to make sure you understand the details of your vehicle and what you need right now and what you can wait for. anytime you need us please feel free to call us. we will always make sure you are comfortable with your visit."
Juan P.
Aug 2016
unknown
Response from Griffin's Neighborhood Auto Clinic
"thank you for choosing us. We do agree our towing service is a bit on the high side but we use them for the same reason people choose us. they are the best in the industry and we know they will treat our customers with the same level of professional courtesy as us. i'm glad you are happy with us and we look forward to having a long, good relationship with you..."
Lynn R.
Aug 2016
unknown
Response from Griffin's Neighborhood Auto Clinic
"thank you so much. It is always a pleasure to make sure you are taken care of...."
Donald B.
May 2016
unknown
Response from Griffin's Neighborhood Auto Clinic
"thank you for your continued trust in us. It is always a pleasure to have you in the shop and to chat with you about current events and everyday life. feel free to call us anytime you need us."
Andrew Q.
May 2016
unknown
Response from Griffin's Neighborhood Auto Clinic
"Thank you for your choosing us as your repair center. It is always nice to get to know new customers and help them with our needs. call us anytime you need us."
Sylvia S.
Apr 2016
The honesty of this auto shop is still a wonderful experience. I left there with a sheet of paper indicating what they would be doing when I brought it back in for maintenance servicing. They put all of this in the computer system and let me know the approximate cost, no surprises. All of this with no charge. The mechanics are professional, friendly and nice which is also appreciated.
Response from Griffin's Neighborhood Auto Clinic
"thank you for your kind words of our service center. it is a pleasure to help you out. whenever you need us we are only a phone call away..."
Sherban D.
Mar 2016
unknown
Thomas M.
Jan 2016
First the whole contact from calling about service the scheduling and the visit itself went very well. These people know how to treat customers. They tested my battery, and reported my existing battery was fine. I replaced it anyway. They checked my tail light and replaced the bulb free.
Sylvia S.
Jan 2016
Wonderful, Wonderful service... this is my 2nd visit and I am still greatly impressed, Thank You Angie's List!
Bill, who is the owner, let me bring it in after I called him and explained I was fixing to purchase the car but needed him to look at it for me. He was thorough and told me one little detail about the fender having been put back on but it was done ok. Aside from that, he felt everything else looked good. He did this quickly enough that I could get back to the dealership and get everything processed before closing time. I appreciated that very much because I know he is very busy and it was late afternoon before I could bring the car to him.
He is honest about car repairs and his assessment of my old car helped me to make a good decision in getting another car instead of doing repairs. I came to understand why the bumper might have come off, after a few times of trying to pull up close to park, but not too close. Fortunately, the bumper is still on the car, though each time, I say whew :-). This car has a very low to the ground bumper and there is no visible hood through the windshield :-). Inspite of it all, I am happy with this car and it runs great.
One more thing, waiting in the waiting area was pleasant and friendly. The owners wife was there at the entrance with a friendly welcome and assistance. She was helpful with questions and didn't mind talking about my concerns for car repair.
I am glad to have found out about this company from Angie's List and very happy to have found a car repair shop that I can trust.
Bill, who is the owner, let me bring it in after I called him and explained I was fixing to purchase the car but needed him to look at it for me. He was thorough and told me one little detail about the fender having been put back on but it was done ok. Aside from that, he felt everything else looked good. He did this quickly enough that I could get back to the dealership and get everything processed before closing time. I appreciated that very much because I know he is very busy and it was late afternoon before I could bring the car to him.
He is honest about car repairs and his assessment of my old car helped me to make a good decision in getting another car instead of doing repairs. I came to understand why the bumper might have come off, after a few times of trying to pull up close to park, but not too close. Fortunately, the bumper is still on the car, though each time, I say whew :-). This car has a very low to the ground bumper and there is no visible hood through the windshield :-). Inspite of it all, I am happy with this car and it runs great.
One more thing, waiting in the waiting area was pleasant and friendly. The owners wife was there at the entrance with a friendly welcome and assistance. She was helpful with questions and didn't mind talking about my concerns for car repair.
I am glad to have found out about this company from Angie's List and very happy to have found a car repair shop that I can trust.
Sylvia S.
Nov 2015
This is one of the most friendly, honest and professional auto repair services I've ever been to and being a retired senior citizen, I've been to a lot. Bill, the owner, provided me with enough information that I could make reasonable choices. He thoroughly explained everything and answered any questions I had. Though I haven't actually acted on what I am going to do about my car situation, I know I am going to make a well informed decision. When I do make that decision, I am hopeful that he will be my mechanic for auto repair. To know you are getting an honest report on your car is invaluable.
Shuang J.
Nov 2015
The experience was great. Contacted Bill via email first then phone call. He was very courteous and professional. Gave an estimate without charge. My 12-year old Malibu needed a steering gear again, which prompted me to think about buying a new vehicle instead of keeping it. Griffin also offers car rental service at a very competitive rate. The whole process was very pleasant. Thanks again.
Licensing
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FAQ
Griffin's Neighborhood Auto Clinic is currently rated 4.8 overall out of 5.
Griffin's Neighborhood Auto Clinic accepts the following forms of payment: CreditCard
No, Griffin's Neighborhood Auto Clinic does not offer free project estimates.
No, Griffin's Neighborhood Auto Clinic does not offer eco-friendly accreditations.
No, Griffin's Neighborhood Auto Clinic does not offer a senior discount.
Yes, Griffin's Neighborhood Auto Clinic offers emergency services.
No, Griffin's Neighborhood Auto Clinic does not offer warranties.