My name is Bill Griffin. I am the owner and an ASE master certified technician of Griffin's Auto Clinic. I am extending a personal invitation to come and experience what quality auto service is at our repair facility. At Griffin's its not about just the cars, its about the customer. My staff and I understand that in these trying times that the last thing you want to have happen is a costly repair. That is why we make sure that your vehicle is in tip-top shape and that you are informed of everything that is going on with your vehicle and that you have a solid game plan as to how to address the issues in a matter of importance. We call this our repair blueprint. It allows you to fix the immediate concerns and decide in the future what to fix as money and time allows. There are no pressure sales here. Just good old fashioned honest business practices. There are two things I look to achieve here. Good customer relationships and quality repairs fixed right the first time. Come to Griffin's and become a part of our automotive repair family. Because that is what you are to us and how you will be treated every time you are with us. Thank you for visiting our site on Angie's List. I hope to hear from you soon. Award winning. Additional contact name - Bill Griffin. Additional fax - (248) 888-9408.
I seldom give an excellent rating. The repair was good and the price was reasonable but I expected that. What earns the rating is the attitude and integrity they displayed. The repair was delayed due to problems getting the "dealer only" parts. Griffin’s was extremely apologetic for the delay even though is was not under their control. This was a trans issue. In the past I wonder if I have paid for a new or rebuilt trans for what may have been a repairable problem. Griffins opted for the repair vs the replace fix for what I think is about 10 to 15 percent of the price to replace the trans.
Description of Work: Replaced a solenoid and two transmission resistors causing the transmission not shifting properly. replaced trans fluid and did an oil change.
Rating Category
Rating out of 5
Yes, I recommend this pro
Sandeep G.
03/2019
5.0
radiator service
 + -1 more
Friendly, professional staff. They made sure that all parts installed and working correctly before releasing the vehicle. Although one item was quoted less by another service provider, the overall pricing is competitive. They offer warranty on parts that provide and install. It’s been several weeks since the repair work and all of the serviced items are holding up well. Next time I have a need for service that I cannot manage myself, I will certainly contact them again. Griffin’s Neighborhood Auto Clinic - thanks for a job well done!
Description of Work: Radiator, front and rear brakes (discs and pads), and rear shocks needed to be replaced.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,175.55
Response from Griffin's Neighborhood Auto Clinic
Good morning. I am happy you made your way to us and are happy with your repairs and service. We are always here when you need us. we look forward to being your repair center of choice.
Mary Anne B.
09/2017
5.0
auto repair
 + -1 more
I had a coupon for an inspection, so they made me aware of some things that needed to be done. It was a good price. They were very professional and down to earth. They didn't try to up-sell me on anything. They made me aware of things that didn't have to be done that minute. I was happy. There was no bulls***.
Description of Work: I had to get my brakes done.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Response from Griffin's Neighborhood Auto Clinic
Thank you for using us via Angie's List. We hope we met or exceeded your expectations. We hope to see you again the next time you need something for your vehicle.
Crystal K.
09/2017
5.0
auto repair
 + -1 more
Excellent! Great customer service, and great workmanship. Would definitely recommend.
Description of Work: Breaks, rotor, radiator flush and fill
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
Response from Griffin's Neighborhood Auto Clinic
Thank you for choosing us for you're automotive needs. It was a pleasure meeting you. W hope you continue to use us as your preferred place for automotive service.
Matthew J.
07/2017
1.0
auto repair
 + -1 more
I was told the car was fixed, and I let them know that I was traveling and n the car thousands of men led on a trip the next day. While driving, the car sounded worse than when I took it to them. I doubted that I would make it home safely, and I was angry at the thought of being ripped off. I was so angry, that I didn't return to this shop for fear of being further cheated. I immediately traded the car in - because of the awful work this shop did. I would still have my Infiniti if Griffin hadn't done such a terrible repair job. I'm sad, because I thought I'd finally found an ethical and competent repair facility. Avoid this place - and you'll avoid frustration, aggravation and a loss of your hard earned money!
Description of Work: Took my Infiniti to this shop for noise coming from the front end. Specifically, the left front wheel. I was told the diagnostic fee would be deducted from any repair, which was fine. After an evaluation, Bill gave me an estimate of over $1300.00. I agreed in order to fix the problem.
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0
Response from Griffin's Neighborhood Auto Clinic
I'm very sorry to read this but unfortunately there is one thing lacking in this whole transaction. communication. this customer failed to communicate that there was an issue and not only did we do the repair on the vehicle which proved to be challenging with many broken bolts from rust we did perform our service to a tee and the vehicle was test driven by myself personally as all vehicles are for quality control. it is a 2003 vehicle and the possibility of another issue is highly probable. we advised that it only needed two control arms yet the customer insisted to do all four do to the age and that made sense to him henceforth the $1300 Bill. we drove him home and picked him up and even arranged for him to have a recall done for his airbag light that we diagnosed and researched it was a free repair for him. had he called us or followed up after our courtesy call and said he was having problems out of state I could of informed him of our nationwide warranty and guided him through the process. in this case we are human and mistakes can happen or parts be defective but not giving us our due diligence and giving us a call does not warrant this type of review. the customer needs to accept responsibility for not following up and have a temperature tantrum then lashing out after the fact. we are here to help and provide honest service. you can't fix an issue if you aren't made aware of it. had the customer of contacted me he would of been taken care of promptly and still have his Infiniti.... communication is key and we at Griffins unfortunately have no control over this circumstance. again I'm truly sorry you feel let down but im more disappointed that you felt a phone call was not worth the time to correct the issue..
Brett J.
06/2017
5.0
auto repair
 + -1 more
I have used Griffen's for years. They provide quality work at rates more affordable than the dealer.
Description of Work: I had an AC compressor replaced on 2001 F150.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$630
Response from Griffin's Neighborhood Auto Clinic
Thank you for the great review and years of loyalty and trust in us. We hope to always make sure you are well taken care of.
Andrew H.
03/2017
5.0
auto repair
 + -1 more
They did a good job of explaining what the situation was and explained what need to be replaced and what did not.
Description of Work: Replaced coolant.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30
Timothy W.
03/2017
5.0
auto repair
 + -1 more
They told us about the conditions of the brakes and fixed a slow transmission leak
Description of Work: Needed a quick inspection of vehicle to assess necessary repairs before sale.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
VINCENT I.
10/2016
5.0
auto repair
 + -1 more
Leak was fixed, and the noise when steering is gone. Dealer quoted $320, and Griffins only charged $190. The cost of the power steering return line subassembly was $40, which was comparable to prices for aftermarket parts sold at O'Reilly's and Advanced Auto Parts. The Genuine OEM part cost was $140, and it would need to be special ordered (1-2 days for delivery). Griffins repair was done the same day I came in. Griffins' cost for labor was $135. Because I had to work and I have zero time to learn how to repair the leak myself, it was well worth it to have Griffins handle it. Any savings by doing it myself would cost more with respect to the loss of semi-urgent work. The folks at Griffins gave me a ride to and from a local coffee shop so I could get some work done while the repairs were made. Great service.
Description of Work: My power steering return line subassembly was replaced. I had noticed some noise while turning the wheel, saw the power steeing fluid reservoir was nearly empty, and immediately filled it. The noise went away, but the next morning it returned and the reservoir was near empty again. So, it was pretty clear there was a leak, and I took it in to the shop I trust.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$190
Response from Griffin's Neighborhood Auto Clinic
THANK YOU SO MUCH FOR TRUSTING IN US TO BE YOUR AUTO REPAIR PLACE. IF YOU NEED ANYTHING PLEASE DON'T HESITATE TO CALL US.
Mary Anne B.
09/2016
5.0
auto repair
 + -1 more
excellent--they did a complete diagnostic first and found out I needed both front and back--I knew I needed back but didn't know about front--good thing they found out. Also gave me recommendations for other work I needed, but could wait on. I would use them again, and probably will when I have the time and money.
Description of Work: mostly brakes
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Response from Griffin's Neighborhood Auto Clinic
thank you so much for coming in to see us. we are happy we were able to help you and take care of your needs and educate you on other things for down the road.... call us anytime you need us.
Jade M.
09/2016
5.0
auto repair
 + -1 more
My partner and I moved from Indy to Detroit about a year ago and used Angie's List to find a quality mechanic in our new home. We've been overwhelmingly happy with Griffin's. They are professional and responsive on the phone. The mechanics are so fast! The first time we came in our car was back to us within 30 minutes; the second time we had our car back to us in an hour. He provided us with solutions which worked for our budget - including patching/sealing our tires to get us through till we saved up to replace them. Our car ride home was so smooth! He was realistic with our car upkeep and gave us a time frame ("you'll want to replaces this by December"), a quote ("this alignment should be about 65$ or so") and rating of what was most important to maintain first ("you'll want to replace your tires; you can worry about the fluid change later"). Sometimes when you go into a repair place/dealership you can feel pressured to get everything done AT ONCE, like they don't consider you need to budget out for expenses. The owner did not pressure or badger us to get the repairs done; he respected our budgeting needs. I also appreciated the couch, which was way more comfy than rigid dealership chairs. Everyone sort of made you feel like you were at home with your dad or uncle working on your car - which was really nice when you're so far from home.
Description of Work: General ongoing auto maintenance including tires, alignment, brakes, and oil change
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$470
Response from Griffin's Neighborhood Auto Clinic
i am really happy that we were able to help you out and make you feel comfortable. auto repair can be very stressful and we work very hard to make sure it is anything but stressful. any time you need us please feel free to call us. and yes the couch will put you to sleep if you aren't careful!
Sylvia S.
04/2016
5.0
auto repair
 + -1 more
The honesty of this auto shop is still a wonderful experience. I left there with a sheet of paper indicating what they would be doing when I brought it back in for maintenance servicing. They put all of this in the computer system and let me know the approximate cost, no surprises. All of this with no charge. The mechanics are professional, friendly and nice which is also appreciated.
Description of Work: The maintenance light came on and I wasn't sure what needed to be done. The car, still fairly new to me, (though I bought it as a used car) seemed to be running a little rough and I took it to Griffin's. They had me come in the next day and checked it over thoroughly. They gave me a sheet of paper indicating what they had found, which didn't need maintenance right now. They checked the oil, brakes, valves, filters etc. and told me that even though the maintenance light came on, it didn't need servicing until another 1,000 miles was reached.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Griffin's Neighborhood Auto Clinic
thank you for your kind words of our service center. it is a pleasure to help you out. whenever you need us we are only a phone call away...
Thomas M.
01/2016
5.0
auto repair
 + -1 more
First the whole contact from calling about service the scheduling and the visit itself went very well. These people know how to treat customers. They tested my battery, and reported my existing battery was fine. I replaced it anyway. They checked my tail light and replaced the bulb free.
Description of Work: Replaced a battery and checked tail light that was out.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
Sylvia S.
01/2016
5.0
auto repair
 + -1 more
Wonderful, Wonderful service... this is my 2nd visit and I am still greatly impressed, Thank You Angie's List! Bill, who is the owner, let me bring it in after I called him and explained I was fixing to purchase the car but needed him to look at it for me. He was thorough and told me one little detail about the fender having been put back on but it was done ok. Aside from that, he felt everything else looked good. He did this quickly enough that I could get back to the dealership and get everything processed before closing time. I appreciated that very much because I know he is very busy and it was late afternoon before I could bring the car to him. He is honest about car repairs and his assessment of my old car helped me to make a good decision in getting another car instead of doing repairs. I came to understand why the bumper might have come off, after a few times of trying to pull up close to park, but not too close. Fortunately, the bumper is still on the car, though each time, I say whew :-). This car has a very low to the ground bumper and there is no visible hood through the windshield :-). Inspite of it all, I am happy with this car and it runs great. One more thing, waiting in the waiting area was pleasant and friendly. The owners wife was there at the entrance with a friendly welcome and assistance. She was helpful with questions and didn't mind talking about my concerns for car repair. I am glad to have found out about this company from Angie's List and very happy to have found a car repair shop that I can trust.
Description of Work: The used vehicle that I wanted to purchase was checked thoroughly by hoist and given an overall check up.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60
Sylvia S.
11/2015
5.0
auto repair
 + -1 more
This is one of the most friendly, honest and professional auto repair services I've ever been to and being a retired senior citizen, I've been to a lot. Bill, the owner, provided me with enough information that I could make reasonable choices. He thoroughly explained everything and answered any questions I had. Though I haven't actually acted on what I am going to do about my car situation, I know I am going to make a well informed decision. When I do make that decision, I am hopeful that he will be my mechanic for auto repair. To know you are getting an honest report on your car is invaluable.
Description of Work: He gave me very honest and professional diagnostic information in writing and actually spent the time to go over the details of everything.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Shuang J.
11/2015
5.0
auto repair, car inspections
 + 0 more
The experience was great. Contacted Bill via email first then phone call. He was very courteous and professional. Gave an estimate without charge. My 12-year old Malibu needed a steering gear again, which prompted me to think about buying a new vehicle instead of keeping it. Griffin also offers car rental service at a very competitive rate. The whole process was very pleasant. Thanks again.
Description of Work: Inspection of power steering system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kenneth K.
11/2015
5.0
auto repair, car inspections
 + 0 more
Very courteous, got me in the next day, brakes were ok, no charge for inspection. Found a cracked drive belt. Service done while I waited. Very fair price. Highly recommend.
Description of Work: Checked squeaky brakes and performed general safety check.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Donald B.
11/2015
5.0
auto repair, car tires
 + 0 more
Fantastic! Excellent service. I wish I had discovered Griffin's years ago. All the work I have had done here has been done well and at a very reasonable price. They only charge for the actual work done and never push for things not needed.
Description of Work: Two new tires, alignment, new battery and oil change.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
Sara M.
11/2015
5.0
auto repair
 + -1 more
They were pleasant, attentive and charged only for actual work. Excellent and will use regularly.
Description of Work: Replaced front skirt and checked out unusual noise and found nothing wrong. So, paid only for service done. No charge for noise issue.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
john D.
10/2015
5.0
auto repair
 + -1 more
I realized the truck was not worth the repairs and salvaged it. Saved me a lot of headache and a potentially fatal accident!
Description of Work: Brought in truck that would not start. He did a thorough review and found a lot of things that would need repairing soon for safety and running order.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Response from Griffin's Neighborhood Auto Clinic
I'm glad we were able to help you make an educated decision on your vehicle. we ultimately did put the vehicle completely back together and used it as a shop parts vehicle for quite a while. please kjeep us in mind for any other repairs with your other vehicles...
Adrienne M.
10/2015
5.0
auto repair
 + -1 more
They competed it on time and it's all working well.
Description of Work: Replaced water pump and flushed the coolant and core
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$460
Response from Griffin's Neighborhood Auto Clinic
we are glad everything went smooth for you. please call us for any other repairs needed. we are always here to help.
John W.
10/2015
5.0
auto repair
 + -1 more
It went great, he fixed the problem and even did a followup check at no charge.
Description of Work: Repaired electrical grounding problem.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$225
Response from Griffin's Neighborhood Auto Clinic
we are happy we could get you handled in a timely and inexpensive manner. please feel free to call us whenever you need service.
Jenifer S.
09/2015
1.0
auto repair
 + -1 more
After reading all the wonderful reviews of this company on Angie's List, I decided to use them for my Auto Repair needs. I contacted them and left messages 2 days in a row (the second time telling them it was my 2nd message). They did not even bother to return ANY of my phone calls. Guess they don't need any more business? I am very disappointed in their terrible customer service!!!!!
Description of Work: After reading all the wonderful reviews of this company on Angie's List, I decided to use them for my Auto Repair needs. I contacted them and left messages 2 days in a row (the second time telling them it was my 2nd message). They did not even bother to return ANY of my phone calls. Guess they don't need any more business? I am very disappointed in their terrible customer service!!!!!
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Griffin's Neighborhood Auto Clinic
I apologize [member name removed]. We had an issue with bright house and it affected our phone system for 3 days. I did try to call you back when we got it straight and didn,t hear back from you. We are always here to help our customers. Please feel free to call us back. I would like to make it up to you for the problems you experienced. Those three days caused us and other customers alot of grief...
MIKE T.
09/2015
5.0
auto repair
 + -1 more
Bill did a great job. They diagnosed both issues quickly and came back with a viable estimate and timeframe for the repair. It took a day to do and the final bill was $100 less than their estimate. I can't say enough great things about this shop. They are honest people who treat their customers very well. They go out of their way to answer any and all questions and make sure you are happy with their work.
Description of Work: Replace air in VW Jetta and fixed electric windows.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,900
Response from Griffin's Neighborhood Auto Clinic
i'm glad you are happy and we were able to meet your needs and expectations of us. please remember to call us first whenever you need automotive service.
Anand M.
09/2015
5.0
auto repair
 + -1 more
Very professional. Excellent service. I am not entirely sure what i paid since it was a while ago, but was reasonable.
Description of Work: Machined Rotors
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from Griffin's Neighborhood Auto Clinic
Thank you for choosing us as your service center. we are always here to help. please feel free to call us anytime.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Auto Service,
Auto Tires,
Auto Radiators,
Auto Inspections,
Auto Transmission,
Auto Mufflers,
Auto Glass
FAQ
Griffin's Neighborhood Auto Clinic is currently rated 4.8 overall out of 5.
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 8:00 AM - 2:00 PM
Griffin's Neighborhood Auto Clinic accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Griffin's Neighborhood Auto Clinic does not offer free project estimates.
No, Griffin's Neighborhood Auto Clinic does not offer eco-friendly accreditations.
Yes, Griffin's Neighborhood Auto Clinic offers a 10% senior discount.
Yes, Griffin's Neighborhood Auto Clinic offers emergency services.
Yes, Griffin's Neighborhood Auto Clinic offers warranties.
Griffin's Neighborhood Auto Clinic offers the following services: Auto Service & Repair.