Doggie Latchkey Inc

The Result: One dog with kidney disease being given incorrect medication (Chemotherapy). Another dog being given the wrong dosage of Chemotherapy. Disrupted Wedding/Honeymoon. Large vet bills being covered by their insurance. Doggie Latchkey refusing to issue a full refund. The Experience: We hired Doggie Latchkey since they had great reviews, were allegedly professionals, and were fully insured for any issues that may occur. We were going to be gone for one week for our Wedding/Honeymoon in Mexico. The initial dog sitter came the night before and was quite good after we showed her exactly what to do with medications and feeding. We gave her emergency contacts and an extremely organized, color-coded feeding/pee/medication schedule. We were told she would be there every day and night for the first half of the week, and the second half of the week she would be back at nights/mornings for the feeding and medications. What happened is that we were told without any warning that the second nanny would be taking over completely from the initial nanny. This is someone we’ve never met and hadn’t personally shown how to take care of our three dogs, all of which have medical issues. We tried to facetime her the first morning she was working to make sure she didn’t have any questions about the routine, however she seemed frustrated we were calling and seemed as if she wanted to get off the phone as quickly as possible and told us to call the owner of the company, Denise. We only called her at the request of the nanny and asked why the sudden change in nanny’s while we were talking to her. She ended up being quite rude to my wife and suggested that if we have someone, we know that could take care of our dogs that we should call them. On our last day in Mexico, we received a phone call from the nanny saying she gave Chemotherapy to the dog with Kidney Disease rather than the one that needed Chemo. The sitter was not prepared for this situation, did not know about the Pet Poison Hotline, nor had a way to pay for the $60 fee for a case number from them that the vet required. We had to coordinate the point help line and the emergency vets from Mexico. The nanny got to the vet 1.5 hours later rather than the 20 minutes it usually takes to drive there. We had to book the first flights we could tend to our dogs. Upon talking to the vet, it turns out this was the second time they had been in contact with here. She had apparently given too much Chemo to our dog that was prescribed it and was seeking advice 3 days prior. Same story from our regular vet, but she kept mixing up names on the call, so we are unsure if she knew which dog was which. When we arrived home the house smelled horribly. Upon reviewing our cameras around the house, the second sitter didn’t follow the pee schedule we laid out (which was needed due to the frequent urination of our dog with Kidney disease), so the dogs would wake up earlier than her and pee and poop around the house. The nanny picked up poop but didn’t clean up the pee. They insurance was a pleasure to work with. They covered all the vet expenses that we racked up, however informed us they can’t reimburse us for the pet sitting expenses, that’s on Doggie Latchkey’s end. After trying to request a refund on a poor service on a call with their Director of Operations we were only met with equally poor customer service, we were told they were willing to refund $450 of the $1304 we were charged claiming they did an adequate job of taking care of our dogs, until Denise the owner called us again and was extremely nice about it and was quite remorseful and so mortified about what happened. We were issued the Full Refund of $1,304. In the end Denise came through and acted professional in her communication, and willing to work with their customers to make things right.

The Result: One dog with kidney disease being given incorrect medication (Chemotherapy). Another dog being given the wrong dosage of Chemotherapy. Disrupted Wedding/Honeymoon. Large vet bills being covered by their insurance. Doggie Latchkey refusing to issue a full refund. The Experience: We hired Doggie Latchkey due to the fact that they had great reviews, were allegedly professionals, and were fully insured for any issues that may occur. We were going to be gone for one week for our Wedding/Honeymoon in Mexico. The initial dogsitter came the night before and was quite good after we showed her exactly what to do with medications and feeding. We gave her emergency contacts and an extremely organized, color-coded feeding/pee/medication schedule. We were told she would be there every day and night for the first half of the week, and the second half of the week she would be back at nights/mornings for the feeding and medications. What actually happened is that we were told without any warning that the second nanny would be taking over completely from the initial nanny. This is someone we’ve never met and hadn’t personally shown how to take care of our three dogs, all of which have medical issues. We tried to facetime her the first morning she was working to make sure she didn’t have any questions about the routine, however she seemed frustrated we were calling and seemed as if she wanted to get off the phone as quickly as possible and told us to call the owner of the company, Denise. We only called her at the request of the nanny and asked why the sudden change in nanny’s while we were talking to her. She ended up being quite rude to my wife and suggested that if we have someone we know that can dogsit our dogs that we should call them. On our last day in Mexico, we received a phone call from the nanny saying she gave Chemotherapy to the dog with Kidney Disease rather than the one that needed Chemo. The sitter was not prepared for this situation, did not know about the Pet Poison Hotline, nor had a way to pay for the $60 fee for a case number from them that the vet required. We had to coordinate the point help line and the emergency vets from Mexico. The nanny got to the vet 1.5 hours later rather than the 20 minutes it usually takes to drive there. We had to book the first flights we could to tend to our dogs. Upon talking to the vet, it turns out this was the second time they had been in contact with here. She had apparently given too much Chemo to our dog that was prescribed it and was seeking advice 3 days prior. Same story from our regular vet, but she kept mixing up names on the call, so we are unsure if she knew which dog was which. When we arrived home the house smelled horribly. Upon reviewing our cameras around the house, the second sitter didn’t follow the pee schedule we laid out (which was needed due to the frequent urination of our dog with Kidney disease), so the dogs would wake up earlier than her and pee and poop around the house. The nanny picked up poop but didn’t clean up the pee. They insurance was actually a pleasure to work with. They covered all the vet expenses that we racked up, however informed us they can’t reimburse us for the pet sitting expenses, that’s on Doggie Latchkey’s end. After trying to request a refund on a poor service, we were only met with equally poor customer service. They are only willing to refund $450 of the $1304 we were charged claiming they did an adequate job of taking care of our dogs. I would not advise working with this company, especially if you have animals with medical conditions or ever see a situation where you need a refund. We have found the company to be unprofessional both in service and communication, and unwilling to work with their customers once they were paid.

It was great! Kathy was our sitter, and she was in constant communications with us while we were away. She sent pictures and texts whenever she came to the house and while she was walking or playing with the two dogs.

It was great. Our sitter came out to meet our pets and bonded instantly. We went over personalities, our home layout, and anything else to make the services thorough and easy.

No problems. They were very accommodating with last minute notice. Krysten was great

Both Sarah and Susan were wonderful with Mable and Murphy. Everytime they would come to check on them they would send pictures and an update on how they were doing. I would definitely use Doggie Latchkey again.

Very well. Care giver was very detailed, very caring, was able to give meds, help with lifting older animal with mobility issues, massage limbs and was very kind and caring

Very well. Care giver was very detailed, very caring, was able to give meds, help with lifting older animal with mobility issues, massage limbs and was very kind and caring

Absolutely wonderful! We were very comfortable with the pet sitter, and trusted her with our pets, and home. She kept in touch daily with updates on our pets, and did a wonderful job. We would absolutely use them again!

They do an excellent job. I'm so glad I found this service for my pups. They even helped me out of a bind when I had to leave town suddenly. I couldn't be happier.

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Doggie Latchkey has a very responsive system for scheduling service. As this was my first time using the service a preliminary visit with the cat sitter was included as part of the service. This was helpful for me to get to know the sitter and for the sitter to meet the cats and also learn about where things are and how things worked. 
Joni was my sitter and she was very professional and very attentive to the cats. She not only took care of the feeding and litter box, but she brought in the mail and played with the cats. Each day she sent me a text with photo letting me know the cats were fine. 
The service cost is $25 per day.
The service is top notch and very easy to schedule. I will definitely use Doggie Latchkey again.

We have had a wonderful experience with Doggie Latchkey.      We have been using their services for daily walks for over eight months.    We have also used them for overnight pet sitting on many occasions.    

One of our dogs doesn't do well with boarding so every time we had to board them we knew that he wouldn't eat much (if any) while we were gone.   It would take him at least a week to get back to normal.     This is completely eliminated with Doggie Latchkey!!      When we go away they get HIGH quality care--including getting fed on the same schedule as when we are home, sleeping where they usually do, and enjoying lots and lots of attention.    

You are assigned two pet sitters which adds value to the service.     You will never miss a day with this approach.    If the first sitter needs a day off the second sitter steps in.     You will always know who is gong to be in your house each day.   

Doggie Latchkey just recently added a scheduling website which is great for adding additional visits.    My daily walks are automatically populated in the system (very convenient)  so if I need to add an extra visit it only takes a few clicks.   

We look forward to many more visits from Doggie Latchkey.

Thank you - Robin - Stacy - Denise!!!

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This was a great experience.  We had previously always used neighborhood kids. This was so much better.  Our cat sitter visited every evening.  She fed the cats, cleaned the litter box, brought in mail and even filled the bird feeders.  Everything was clean and organized when we returned.  Litter boxes looked great.  The cats were so much calmer when we returned than they have been when we previously went on trips.  We received texts everyday after the pet sitter visited, including pictures.  This service is worth every penny!

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