Suburban Toyota of Farmington Hills

I just go to the dealer.  That's it, that's all I do.  I go there, I just do the regular maintenance, I ask them for an oil change and tire rotation, then I find out that like they stick in some other ... they add some chemicals to the gas tank to remove moisture and stuff, that I didn't ask for.  I asked them to take that off.  The final cost was on the order of $80, something like that.  Originally they gave me probably double that.  For convenience I may go there, but I need to watch out.  Well when I ask them they said okay fine, it's good and then they did not do anything, so it's okay.  I feel neutral about them.   For me, it's no choice. They are not exceptional they're not that bad. Their price, I think is pretty much standard price for a dealer; average price, because I think dealers have higher than if you go to other shops.  For the quality of their work, I didn't notice anything wrong but I'm not expert, I didn't check their work.  They just change the oil; I don't know.  The quality of work I would say A; so far no problem.  For punctuality, it's close.  They were delayed, fifteen minutes late, a B.

I go for oil change mostly. The workers and staff are okay. The pretty much get my car done on time.

unknown

They provide very good and reasonable priced oil changes. Sometimes there is wait because they are a very busy location.

I was confused on where to park to go to the parts sales center. There was no sign for Parts and I just parked and walked around a little bit before walking in a side door. Then I was not sure where to walk when I got inside. I just waited in a little line I saw. Then when I got to a employee, they said the Parts center is around the corner. There was no sign for this so that was annoying. The gentleman who helped me at the parts sales counter was very nice and I got what I needed. He said they would give me money back when I returned the old battery so I was glad he made that clear.
The first visit to this Toyota dealership (for parts) was confusing, but its ok now that I know how to get to the right place. I would go again just because its location to my home is convenient. Not sure about getting service here, but I will go for Toyota parts.

Sold me a car, see above

They performed the work under warranty which covered the exhaust system. No extra BS was attempted to be
added to the work that was actually required to resolve the issue. The work was performed while I waited across the street at Panera Bread, it took about an hour or so. I was pleased with the work and would return for warranty work anytime, I cannot attest to pricing for other services but they seemed to be honest and upfront about everything.

We received a low (over the phone quote) for routine 90,000 mile maintenance for our 2004 Toyota Sienna. We were not having any problems with the car. But the service department found everything wrong with the car and the total for the repair was $2330.99. The only think we did not do was to replace the battery because we wanted a Sears Die Hard Battery.
We took the car to Sears for the bratty on 1/27/2013, two days after Serra Toyota completed their expensive maintenance. Sears did a courtesy check and found that the air filter was dirty and the car was low on coolant/antifreeze. We took the car back to Serra.Dennis, the service manager denied that the filter was dirty. He showed us a clean slightly smuged filter that he brought us from the back of the garage.He said that the coolant had been serviced but that he would and quot;re-check itand quot;. We waited 90 minutes for this and he said that he had changed the coolant again. When the car was returned to us, we sent to start it up and there was white smoke coming from the hood. The car was taken back to the garage. Dennis told us that some of the fluid had gotten on the inside of the hood and was evaporating this causing the smoke. At this time we asked to see the manager. We waited an additional 45 minutes while the car was being services and the manager never showed up. On February 12, 2013, I wrote a letter to the manager of the dealership and he never responded. I detailed what we had been through, enclosed all receipts and the paperwork from Sears. The manager never responded. We had had Toyotas for years and this is the first problem we have ever had with car service.

They are good and amazing people. I've been using their service for seven years and they've been very consistent. They are extremely professional and cares about you. They are also very honest and I like them.

Overall: BAD! So I've been to Serra Toyota on a Saturday to perform the following: 1. Change all 4 tires 2. Perform 27 point inspection with battery test (because another Toyota dealer recommended we change the battery and we wanted a second opinion). On the 27 point inspection I had a coupon saying it will be done for free. I arrive there precisely on time for my appointment which was 9:45AM. After I am given an estimate of almost $1000 for the work, I am told it will take about 3 hours to complete. I did not have a spare car so I told them I will wait. I went on foot to a restaurant nearby and got breakfast. At around 11:30AM I get a phone call from them basically telling me that they do not have the tires in stock and they offered to install other ones, cheaper ones. Moreover, they told me that the estimate was wrong and the model I decided to use turns out to be even more expensive which would bring the total cost of over $1200. I really wanted that brand of tires and the option was to order them and come back another day to have them installed. I told him to do the 27-point inspection until I walk back to the dealer to talk. When I got back (10 minutes later) I told them that the second estimate is way too expensive for me and I am just going to do the 27-point inspection today and decide later what I'm going to do with the tires. So he says "ok, do you want car wash with the 27-point inspection?" I asked how long would it take. He said with car wash it will be another 40 minutes of wait and without car wash about 30 minutes. I figured, what's 10 more minutes next to the 2 hours that have already passed? I asked him then to continue with the 27-point inspection and do the car wash as well. Meanwhile I waited in the waiting room. One hour later (around 1:00PM) I stepped out and ask him "how long will it take? it's only a 27-point inspection!". He then walks in the back to check on the vehicle and 10 minutes later he shows up saying "your car is outside running, the keys are in so YOU CAN GET OUT OF HERE". I walk outside and see my car unwashed, no 27-point inspection done, no paperwork, nothing. OUTRAGEOUS! I was expecting more quality of service and courteousness from an authorized Toyota dealer. I have this car for 6 years and have been to many dealers and was never treated this badly. Basically he kicked me out. When I left that place it was 1:30PM. I wasted almost 4 hours of my precious weekend time waiting for them to do NOTHING! My appointment confirmation number was 7137042 (that's if one of their managers decides to check on this). I also have the estimate sheet which tells the name of the person who was helping me and such. This was the first and last time I go there. I strongly recommend avoiding this dealer!

Quality of work was good.

We arrived at the dealership 35 minutes before close of business. Many salespeople were standing around in their winter coats, watching the clock. We were told that there was no one available to answer any questions because they were almost closed; the vehicle we were interested in was in a particular section of the lot and we could look around on our own.

Clearly they were not interested in my business and I am happy to oblige. I would suggest that they should advertise closing times in line with when their salespeople want to leave.

It was good. It cost too much but I had a coupon. They are expensive but they are professional and timely. They have really worn out furniture in the waiting room so the old people including myself could hardly get up. It's not terrible but the padding on the couches is worn down. It looks nice but it is not comfortable. They are the closest Toyota dealer to me so I use them. I used to have a company car so the price is foreign to me so it is kind of sticker shock.

I looked at the cars in the lot trying to familiarize myself with the RAV4. I was willing to somewhat overlook recent Toyota problems (safety and PR). No saleman come out, so I had to go inside to get a brochure. The floor manager or sales manager was arrogant, way too self-assured. A couple of young saleman were standing around seemingly not with a client. I mentioned to the manager that Honda and Subaru had salesman much quicker to get outside when they saw a customer. His replied was "They are desperate." Well, I think Toyota needs to try harder especially in view of their recent problems with crashing cars.

They are okay. They aren't great with their follow up calls, though.

They gave me a good price but they were not very up front about my car's delivery date. They told it could be in June but then they changed their mind and said May. They offered to show me the dealer invoice and then changed their mind about that. I don't think I would recommend someone else to go there.