Bugay Heating & Cooling
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 0% | ||
| 10% | ||
| 0% | ||
| 10% |
Did not go well. Everything was fine until I changed my mind about adding a second zone to heat my basement. I was unsure to begin with, but was assured I would love it. Well I didn't and stopped the installation of the auxiliary heating unit for the basement. I didn't know that it was to be a separate unit from the main furnace. Took up too much space, and would have been extremely noisy. He was put out that I did not agree about the choice of equipment to be installed. Rich Bugay actually shouted at me on the phone saying he was a professional and knew what he was doing. When the job was done and they were gone I went down stairs to find they had left the old boiler, I called him, he said he wasn't going to, even tho it was included in the estimate. His workers returned only because I threatened to stop payment on the check. Because of his unprofessional behavior I was concerned about the installation, well I was right.. the boiler when turned on spewed water like a fountain.. Rich Bugay did not answer when called or return my message to come back and fix the boiler. He eventually did, but was arrogant and very disrespectful. I am a single senior woman and this experience was traumatic.
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