Overhead Door Company of Lansing

The work was done efficiently. The installer made a suggestion for improving the plan that we approved and are quite happy with. Everyone we dealt with was helpful and professional. We are very satisfied.

The best garage door maintenance work we have found.

The tensioner spring to our very old wooden garage door busted. The door was installed so long ago that instead of having two springs, ours only has one. The technician was able to find a replacement which saved us the expense of having a bar and additional spring installed.

Took 5 weeks and the color doesn't match the house. A bit disappointed that the salesman didn't offer samples of the color options, because the one he recommended looks odd. Haven't attempted to contact the company about the issues because I'm afraid they will try to charge me more for a different color door. We plan to paint it in hopes that it will look better.

It was a great experience - the door works perfectly and they were done quicker than I expected.

The communication was great and very prompt. The technician/ installer was right on time and finished the job in less that the expected time. The door itself is beautiful and VERY quiet. We are very pleased with the whole experience, start to finish!

On time and installed at same price wuoted

I called several places and it was a Friday afternoon, and I was backing out, I didn't hit the door with my car, but something I didn't have tied down properly, fell into the track and destroyed the track. I couldn't close my door. It was jammed in the open position and I have a lot of stuff in my garage that I couldn't secure.. I called numerous people and they said they could come out next Tues or Wed.

I had hesitated calling Overhead Doors because I assumed it was Friday and they were probably busy. But I was desperate so I had to call them and it was around noon and they said how about 2 o'clock. I was stunned, regardless of how much they charged me, I was happy to just have someone come out and look at it in such short notice.

Everyone knows they are number 1, they've got more experience on this stuff. Sure enough, the guy they sent to do it took care of it in less than a half hour. It was just jammed in a position that I physically couldn't get it undone. He took care of the whole thing and lubed it up and gave me some tips on how to make it last a little bit longer. He charged me $100, and even if that seems like a lot, I would have been happy at $200. But to get a call on such short notice, and he did have to put some materials in it. Part of that $100 was labor and some was materials. One of the large pieces was bent badly and he didn't have the part on the truck but he was physically able to straighten it. 

well. delivered when promised

.

For the repair they did a satisfactory job. The lady I talked to in the office was not nice. They could have had a better office representative and I thought the price was a little high.

They are always prompt they do a good job and their prices are reasonable. They were prompt when I called them, they did the job fast and they were very reasonable.

It was very good they were prompt, I had a key lift entry in before and that one, had just a few days over it's warranty for that one and so I like the key lift entry so much and everything, I really missed it when the one wasn't working and so when I called them, they came and replaced it and they were prompt, they did the work fast and they were very reasonable.

unknown

unknown

unknown

unknown

My heavy wooden sectional garage door wasn't working, and it appeared the cable on one side was broken. The guy said nothing was broken, the cable had only come detached on one side. He rewound the cable around its drum, got the wheel back on its track, and lubed everything. He also tightened the tension of my springs so the cable detachment problem wouldn't happen again. All done in half an hour. The door has been working like a charm ever since. Although Overhead charges a pittance more than competitors for a service call ($95 vs $89), Overhead actually charges less for big deal repairs, such as replacing broken springs. The guy who came to my house was extremely competent, and did not try to mislead me into thinking I needed a whole new door.

unknown

.

.

They're fairly good. They used to be better, I had used them for a very long time, but something changed and it seems that I have needed several trips to fix one thing. They don't always catch things the first time.

Service provider was prompt to respond, punctual to the appointment, and performed the work as requested. Was happy with their service and will use them again for future repairs.

unknown

Everything is fine with them. I have used them before in my old house too. The interaction with them was fine, they came on time, and the work turned out good, it is fixed.