About us
Business highlights
43 years of trusted experience
Services we offer
Amenities
Free Estimates
YesWarranties
YesAccepted payment methods
Reviews
4.712 Reviews
Showing 1-12 of 12 reviews
Martin P.
07/2016
computer repair
 + -1 moreunknown
Description of Work: was helpful. spoke to him on hone.
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Yes, I recommend this pro
Joel S.
12/2015
computer repair
 + -1 moreunknown
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Yes, I recommend this pro
Joanne G.
12/2014
computer repair
 + -1 moreunknown
Description of Work: Cleaned laptop of viruses and malware which had highjacked browser and otherwise tuned up. Kept me updated on progress and gave detailed written report of diagnostic and other procedures. Completely satisfied.
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Yes, I recommend this pro
$109
Jerry P.
08/2014
computer repair
 + -1 moreMy wife's laptop malfunctioned to the point that she could barely get it to reboot. KI Technology Group diagnosed the problem almost immediately and fixed it within a few days. Although the fix was relatively easy, what was most impressive was the speed of the diagnosis, given that the problem masqueraded as a virus or malware issue, at least to a novice user. I was given information about how likely files on the old drive could be recovered, and recovery worked out well. The staff, although busy, had a very patient attitude with me and its other customers.The staff took time to answer several related and unrelated questions and recommended a specific anti-malware product, which I promptly purchased through a third party. In addition to an anti-virus package already installed on the laptop, the anti-malware product has done a commendable job protecting the laptop from all types of hacker mayhem.
Description of Work: Replaced hard drive in laptop computer
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Yes, I recommend this pro
$172
Donald C.
06/2014
computer repair
 + -1 moreThey really didn't get to the bottom of the problem. I have heard from others and I know the owner of the company. They have been around for a long time. Their specialty they got in the business is writing code, mostly for medical type services back when programs weren't as readily available or if they were there was a lot of customizing to be done to them. But as far as solving little problems, I had a little printer bug and it turned out to just be a corrupted file from windows 98. I had several visits and they just couldn't catch on to this. You know if they couldn't see it they couldn't help it. Since then I have taken a computer in, it was a little problem. They were a little dismissive, I don't blame them, its $25 and they've got big jobs to do. They were a bit dismissive.
Description of Work: Computer Repair
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$40
M Elizabeth F.
05/2014
computer repair
 + -1 moreunknown
Description of Work: My teenage son wanted to build his own gaming computer, and ordered a variety of special parts, but after assembling it, he couldn't get it to work. At first, KI couldn't get it to work either, and gave me some options over the phone for where I could take it to resolve a software issue for less $ than they would have to charge me. And they were only going to charge me a nominal fee for spending time on it, since it wasn't working. However, I didn't want to take it elsewhere, and they were up for giving it a second look, and this time got it working. And only kept it an extra day. (Total turnaround was 2-3 days.) When we came to pick it up, they took the time to take the cover off and explain to my son where he had parts incorrectly wired. They also walked him through how to keep it running well. AND they didn't make him feel like a dope for doing it incorrectly, but instead encouraged him to keep at it & don't assume he can't learn how to build computers. It was a small price to pay for getting a computer working very well and learning something too.
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Yes, I recommend this pro
$95
Bari Wood K.
05/2014
computer repair
 + -1 moreIt went okay for a while, however the problem I brought it in for...Adobe Flashplayer crashing...recurred a few days after I got it back, and is still with me. Though, to be fair, I haven't taken it back to them to see what, if anything more, they can do about it.
Description of Work: Cleaned computer of viruses
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Yes, I recommend this pro
$110
Frederic E.
04/2014
computer repair
 + -1 moreunknown
Description of Work: repaired computer and made referrals for special services that they did not handle
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Yes, I recommend this pro
$60
Lisa J.
02/2013
computer repair
 + -1 moreWe took the computer in twice during the week to have it completely cleaned and made operational again. It took two visits but the computer was basically frozen before they started repairing it so I was not unhappy with having to take it back. They did not charge anything for the second visit. They also were very helpful with information and loaded anti-virus, spy-bot and anti malware software on the computer to protect it in the future. I don't really remember what they charged for the service but I felt it was very reasonable.
Description of Work: Cleaning of virus infected lap top.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$50
Cindy K.
08/2011
computer repair
 + -1 moreThey were very professional in determining the cause of why my computer wouldn't power up. Prior to evaluation, they provided many scenarios for the reasons based on storm damage. It helped to get an idea of best case scenario versus worst case scenario before the computer could be looked at. Their good reputation means they are always busy with computer repairs, and it is approximately 7-10 days for computer evaluation.
Description of Work: Replaced power supply for my computer due to storm damage and power outage issues. The staff at KI Technology Group evaluated the problem and determine the best course to assist with this issue. They did a great job.
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Yes, I recommend this pro
$80
Michael L.
08/2011
computer repair
 + -1 moreThe service was good. They were professional about the work, did a good job of the cleaning (it was really bad... we have dogs!). They didn't have the same level power supply I'd had, and called to make sure their substitution would be all right (it was). My only real issue with them was that it took a bit more than a week, and going without a computer for that long was painful!
Description of Work: They blew out the dust in my desktop and replaced the power supply.
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Yes, I recommend this pro
$100
STEVE B.
03/2010
computer repair
 + -1 moreIt is a rare experience indeed when a company provides a pleasanrt, professional, price competitive service that is competently performed. Bill and Sheldon really bent over backwards to attend to my virus laden computer. I have had previous experiences with other companies in the area and they have all been unpleaseant. I was not talked down to, nor was my head filled with useless computer jargon that I could not understand. I was actually given a few tips on how to run my computer more efficiently. I would recommend KI Technology Group to anyone who needs computer work. They also provide other computer services that may be worth looking into beyond the repair of home PCs.
Description of Work: I had to bring in my computer that got a virus when trying to copy files from an ancient hard drive onto a disc for a friend.
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Yes, I recommend this pro
$109
Contact information
4750 S Hagadorn Ste 20, East Lansing, MI 48823
www.kitechnologygroup.comService hours
Sunday:
ClosedMonday:
8:00 AM - 7:00 PMTuesday:
8:00 AM - 7:00 PMWednesday:
8:00 AM - 7:00 PMThursday:
8:00 AM - 7:00 PMFriday:
8:00 AM - 7:00 PMSaturday:
ClosedLicensing
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Computer Repair,
Computer Sales
FAQ
KI Technology Group is currently rated 4.7 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 7:00 PM
Tuesday: 8:00 AM - 7:00 PM
Wednesday: 8:00 AM - 7:00 PM
Thursday: 8:00 AM - 7:00 PM
Friday: 8:00 AM - 7:00 PM
Saturday: Closed
KI Technology Group accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, KI Technology Group offers free project estimates.
No, KI Technology Group does not offer eco-friendly accreditations.
No, KI Technology Group does not offer a senior discount.
No, KI Technology Group does not offer emergency services.
Yes, KI Technology Group offers warranties.
KI Technology Group offers the following services: Backup solutions, remote access, network security, spam filtering, email & website hosting, custom built computers, computer repair and troubleshooting & retail store.
Contact information
4750 S Hagadorn Ste 20, East Lansing, MI 48823
www.kitechnologygroup.comService hours
Sunday:
ClosedMonday:
8:00 AM - 7:00 PMTuesday:
8:00 AM - 7:00 PMWednesday:
8:00 AM - 7:00 PMThursday:
8:00 AM - 7:00 PMFriday:
8:00 AM - 7:00 PMSaturday:
Closed