Hammond Farms Landscape Supply

I wanted to give more stars as clearly they have good ratings. But we were let down TWICE. The first time we let it go, we were upset but decided these things happen, however two times in a row and it’s just disappointing. We ordered stone about a week ago they couldn’t give us an exact time frame which was fair they said it would be delivered sometime between 8am and 6pm. We called multiple times that day probably 3-4 times inquiring about our delivery And each time they told us it would definitely be there before 6, but that our order hadn’t even been loaded onto the truck. We said ok. 5:30 comes around and they cancel our order due to the weather ( mind you that has been forecasted the entire past couple days) and when I called previously the multiple times was reassured it would be delivered. 30 minutes before end time. We waited around for 10 hours for a cancelled order. We were upset and they said they would deliver it the next day we asked them to please be considerate and deliver as early as possible, they told us it was no guarantee and the same time frame was held. That made us livid. However they did end up delivering first thing the next morning so we let it go. Now on to our mistake of placing another order. We ordered 7 yards of mulch was told they no longer had there back order and they were open to deliver any day so we set our day up ( now this time we played it smarter on the chance that they screwed us over again and had it delivered the day before). And again we were given the same time frame of 8am and 6pm. So the day of I call multiple times And I am reassured it would be there by 6. I’ll save the guess work and tell you It wasn’t. When I called at 5:30 my last time she laughed and told me I was even lucky to get told a time frame of 10 hours. And I reminded her that it was 30 min to 6pm and she checked my order and said that it wasn’t even loaded yet. I was furious, she said it would come but not by the time frame. THAT THEY GAVE ME. And I reaffirmed multiple times that day each time being told “yes it will be there by 6.” What’s super frustrating is the fact that their phone message states they pride themselves on customer service yet they don’t have the decency to update us on our order. And then the delivery fee we still have to pay when they can’t even keep their word is ridiculous. For a company who prides themselves on service they did a poor job.. twice. The second was our fault we should of never ordered from you again to begin with. We are extremely disappointed.

The installer brought a large construction vehicle to install the stones that was much too large for the job. He tore 8" deep ruts into the lawn over a 150 sq ft area, requiring us to do extensive repair including ripping out of sod, re-leveling the soil and reseeding the area. We will definitely never use Hammond Farms again for any type of delivery and installation service. Kicking ourselves for not renting a small yard trailer and doing the job ourselves.

unknown

It went wonderfully! I've used them before and they're outstanding! They did same day delivery even on Memorial Day weekend. They're always very friendly and place the mulch in the exact spot I ask them to.

They have a lot of good selections. They're prompt. I can ask for a specific time. The drivers are very good at maneuvering and dumping loads. They provide good advice.

I needed six yards of topsoil to landscape the back corner of my yard. Having been satisfied with Hammond Farms in the past, I called them for a delivery. The driver came as scheduled. When I showed him where I wanted the topsoil dumped, using my neighbor's driveway, he said he didn't think he could get back there because of low-hanging wires and the structure of the driveway. I explained that if he couldn't get back there, it meant dumping the dirt in my driveway and me taking it by wheelbarrow to the back corner. He said he'd try. He not only tried, but he succeeded. I am so grateful that he was willing to make the effort and save me the extra work of moving six yard of dirt by wheelbarrow. Hammond Farms and their employees get an A+ from me.

very well, delivery quick and reasonably priced.

No problems. They provided good service in the store in terms of informing me about my options for buying mulch and having it delivered. Most of the staff seems friendly and knowledgeable. I bought a basic type of mulch so I can't say if it is vastly different from similar stuff available in bags at hardware stores, supermarkets, etc. Delivery was on time, though the delivery fee (about $40 then) means you need to order several yards of mulch to make it more economical than just buying bags of mulch. They also sell and deliver other landscaping supplies like soil and gravel. The delivery person/truck driver was careful not to damage anything while dumping the mulch on my driveway and did his best to place it where I wanted it. If you have a pickup truck, you can also drive there and have the mulch dumped into your pickup bed, that's also worked well for me.

I was very happy with the quality of the soil and mulch I ordered. The mulch has kept its color for over a year and I have the biggest tomato plants in the raised bed I built and filled with the garden soil! I plan to order more landscaping materials soon.

I explained the problem with my yard, they were able to make a recommendation and it worked out very well