Austin Heating & Cooling

went very good arrived in A.M. and was done by 1 P.M. on difficult job many thanks to steve and his helper

Furnace went out, they were able to replace the next day.

Estimate, installation, and customer service were friendly, professional, and efficient. Definate props for Steve, his office assistant (Ginger?), and his helper the day of installation. Will continue to use them and will recommend them to anyone.

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We have shared with my parents for the last 20 years a large duplex in which we treated both sides more as one big home (never rented it out). My parents are elderly and need to be in a regulated heating and cooling environment, so when the AC went out on their side in June, I called Austin Heating and Cooling. I trust Austin Heating because I’ve used them over the last 15 years. I know they stand solidly behind their work and give me a number of repair options whenever possible. With a 46 yr old house, I need someone who will do quality work and charge a fair price – that is Austin Heating. So, here I was with a severely broken AC and 25 yr old furnace that was going to need to be replaced soon. During our discussion, Steve Austin brought to my attention that if I installed the new furnace before December 2010, I could possibly qualify for the tax credit. Given that the cost of repairing the old AC was a bit more than half the cost of replacing it, I decided to postpone the repairs and consider the complexities of replacing both AC and furnace. Within two days, I received an estimate (with several options), a brochure on the new furnace/AC, and more detailed info on the tax credit. The tax info was critical to my decision. So I saved up the money and then called Steve in October to go ahead with the job. He quietly, quickly, and cleanly installed the new furnace and AC, with virtually no interruption in my day or mess for me to clean up. He even installed a new digital thermostat free of charge! As he was leaving, he told me that he was so happy we had decided to install a new furnace because while he was pulling the old one out, he found a crack in it. I am so relieved that we have not only made our home safe and comfortable, but we saved money doing it. I highly recommend Austin Heating and Cooling.