Haley Mechanical

This is the first time we've used Haley for our heating and AC systems, and it went extremely well. It was a big job, but they completed it within a day and a half. The sales person, installers, and office staff were all very nice, professional, and easy to work with. The new furnace has been working great and makes the house more comfortable - we got the 96% efficient unit with two stage blower. I would highly recommend them.

Haley installed a new Lennox XC16 air conditioner and EL296V furnace. Thomas Poole, the salesperson, explained everything extremely well and was very responsive to questions. The two installers were generally on time, cleaned up after themselves, and very professional. I wold definitely recommend getting a quote from Haley and strongly suggest considering purchasing from them. The office staff (specifically Carli and Andrea) were helpful and quick to get all of our rebates filed. The only downside to this job is that it took longer than Thomas said it would. I was told that the installation would take 2 days. It took about 2.5 days, and Haley had to come back on a separate day to finish installing our chimney liner. An inconvenience, but nothing major.

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We typically have them come out and check the furnace in the fall to double check. I don't have a concern with any of it. They have been always available, always professional, always reliable. I never had any concerns about pricing. They've been easy to work with. They've been really solid professionals.

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They handle the air conditioner; they handle water heater, they handle almost all my internal appliance needs. They've done a wonderful job. They've never done anything to cause my jaw to drop or smoke to come out of my ears. The people that they send out to do the work are always top notch. They show up when they say they're going to show up. I have no complaints with them. They've done consistently high-quality work with me through the years. I will use them again and have used them again. I don't remember the cost. They are highly competent, professional, easy to work with and as I say well priced.

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The whole job went very smooth. People I have encountered are all very polite, efficient and helpful. On the same day I called, they managed to arrange a time slot to come on site and give me a very thorough quote with several options. The installation crews showed up punctually and delivered clean high-quality work. The system runs perfectly. They also helped me to file DTE and Lennox rebates immediately after the installation is done. With the 10 year parts, 5 year labor, 3 year RESA maintenance warranties, they really offered the best value deal on the market. 100% recommended.

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I would recommend them. They were fine.

Haley arrived on time for a semi-emergency, squeezing us into the schedule. The plumber assessed the situation and did the repair in a timely and cost-effective manner.

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 It took a some time to figure out the problem as it was not obvious but nonetheless, he left with the unit working and no upsell pitch even though we know our units are getting quite old.  Terry who was the service technician was really very professional. I would definately recommend this company.  

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My 4.5 year old furnace started turning itself off randomly in Sept 2014. The problem was unpredictable and intermittent making diagnosis quite difficult. Fortunately I could get the furnace to restart by turning it on and off at the service switch. That kept me from freezing while arranging service, however it interfered with diagnosis because it cleared any error signals. The technician who checked it several times could find nothing wrong on his diagnostics and speculation was made that the zone/duct system was inappropriate for the furnace. This didn't make much sense to me since the furnace worked fine with it for several years. An extimate of appx $3000 was made to replace the zone system. I was reluctant to pursue this since I wasn't convinced it was the problem. Additionally it was proposed that keeping the ducts closed in the lower floor was contributing to overheating of the furnace. Manipulating these external factors was the focus for most of the time with Haley since they found nothing wrong with the furnace itself. 

In the end the reason why I chose to have another company come in was because the dispatcher was rude/impatient with me when I called in yet again that I was having ongoing furnace problems. He said that the owner of the company wanted to come out and look at the furnace (the tech who had been working on the system had asked someone else to take a look at it earlier but this didn't happen. The techs seem to be overbooked, one night Michael called me at 10pm to see if I really needed him to come out that night.). Randy stated that he would call me back and tell me when Henry could come out. He never called me back and I didn't call them to follow up, instead going with the heating and cooling company I use for my business in Ann Arbor. This company identified a malfunctioning blower motor/blower motor module which were replaced under warranty.

There is this current theory that the out of owners are hungrier and more responsive than the ones in the city.  This is another data point for that theory.  Kurt and Matt came out together from Dexter well after 6PM on a cold day following a cold weekend, correctly diagnosed faulty pressure switches in our furnace, and promptly came out a day later with parts and resolved it was even a warranty item.  We were last on their list but they came out anyway.  Great job guys, thanks!  We'd recommend them again and they are on our re-call list as needed.  

They were amazing. Punctual. Thorough. Discussed all options with me. Offered better pricing than competitors. Excellent!

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