CLASSIC POOL AND SPA

Classic Pool was very professional and did a wonderful job. We ordered the liner and it took about 3 weeks to get it. Once the liner came in, Classic Pool set up a day and came right out to put the liner in. They finished inserting the liner and filling the pool in one day, despite a thunderstorm. The next day they came to cut around the intake and then they were finished! I was so impressed at how quickly they got the job done. If it hadn't stormed, I think they would have finished in one day.

Terrible.

About 3 months later I got the bill from Classic Pool and Spa for $490.67. I immediately called them and like all the other times had to leave a message because they never answer their phone. After 4 or 5 attempts to call them they finally called me back. When I explained the situation to the owner she was apologetic and said they didn't return my called because they had a relative in the hospital, but still demanded I pay the higher amount. I didn't feel I owed her anything because the part they replaced worked fine they MIS -diagagnosed it. After 4 or 5 more calls she did call me back and agreed to not charge me. This took place back in May of 2006. After about 3 months and 20 phone calls I thought we finally has the situation taken care of because the owner agreed they screwed up and was going to eat the bill. I just got a letter in the mail from Classic Pool and Spa threatening me with a collection if I don't pay the bill by 10/08/2008. So I again called them 3 times today and they finally answered the phone. They stated they now have a new biller and are trying to get their records straight. They also used the same excuse as before as to why they didn't call me back in a timely fashion. It seems the owner had an emergency and had to go to the hospital. This company has no clue on what they are doing and will just give you excuses.