Quicken Loans

As far as I can tell, Quicken Loans/Rocket Mortgage is definitely the way to go if you're looking to refinance. The one hiccup I had in the process came right off the bat when I went to their website to see what rate they would offer. I was looking to match the rate USBank had offered, and the automated system from Quicken offered a ridiculous rate 2 points higher. I obviously rejected it, but I got a call and text at 8:00 the next morning from a Quicken rep who told me that the system had experienced a glitch, and they would easily beat the USBank offer. From there on, it was smooth sailing - could not have been easier. Submitted all the forms online, the rep called me and explained every detail of the process, and in the end they sent a guy out to my house on a Thursday night to spend 20 minutes signing documents. I highly recommend Quicken Loans - as the entire process was easy and painless, and I'm now saving $800 a month on my mortgage payment.

Excellent service from start to finish. QL really goes out of their way to work with each individual and consider their unique circumstances. The entire process was fast and easy with the ability to upload documents and provide financial information electronically.

Working with Quicken Loans for my mortgage refinance was great - from my initial contact, through my closing (which was actually done in my kitchen) - they come to you. Everything was done on-line and the entire process took approximately three weeks for my mortgage to close. This was the easiest and fastest mortgage I have ever done. Quicken Loans is a great customer focused company - I can see why they have been awarded numerous customer satisfaction awards. I would definitely use them again. I highly recommend.

It was probably one of the easiest loans I have ever done. It was so easy, and they were so transparent. There was always someone available to talk to, and they answered all my questions. We were able to do everything over the computer, except the closing. I was in New York, and they sent someone to me while I was there with the closing papers. I had been looking for a loan for years. It took about $800 off my house payment going through Quicken Loans. I would highly recommend them.

We refinanced via Quicken and it was a TEN star experience from beginning to end! Everyone on QL team was professional & responsive, we were kept informed throughout the entire process. Thanks to QL my family was able to execute on an overall financial plan that we had envisioned. The team willingly took into account our individual circumstance and worked hard to resolve any issues with potential to prevent closing. Gave us a fantastic loan rate w/20 year shorter term than our old loan PLUS lower monthly payments! The experience was so great that we went back to QL for loan approval on a vacation property, which was approved within minutes, but we decided to hold off until retirement. Please know that I initially contacted QL back in 2015 and they couldnt do the refinance, but told me exactly what to do then come back in about 18 months, I followed their instructions and this is the result.

Sam Caramagno was my initial contact and he kept in touch with me throughout the process, even while my loan application was being handled by a different team in the process. Always responsive by email, phone, text. A few minor hiccups regarding my finances were handled immediately and without adversely changing my numbers significantly from the initial quote. Closing was a breeze.

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Lousy! They made some huge mistakes from the very beginning. They almost combined another piece of property that I owned in with the property that I was getting refinanced. The mistake had made it through the appraisal and was almost at the point of signing when I caught it. That would have been a huge mess. They also messed up on the property taxes amount. I'm still having trouble every year with the escrow. They have dropped the ball so many times I have lost count. They don't listen to instruction well or pay attention to detail. You need to double check everything. They have too many people who get involved with your case. You never know who you are talking to or in what state. They put these people in "teams" (lots of them) and give them a title. What it seems like to me is a lot of young people fresh out of school and probably not being paid a great deal. Every person is new to your case and you end up repeating yourself and babysitting them through what someone else was supposed to take care of. Can't wait till the interest rates go back down again so I can refinance with a smaller company with an office where they know you and give you personal attention,are competent and take pride in doing a good job!

It was very fast, I got a good rate, and they did everything they said they were going to do. They took care of any issues quickly. I was very impressed.

I waited an hour to get someone. To their credit, they spent half the afternoon to help me with the software. Every since 2010, their software doesn't work as well. I've had nothing but problems, it doesn't work and it crashes alot. Things were too big on the screen. You had to tab 4 or 5 times to get to where you needed to go. She got mad at me and asked if I wanted them to send a new copy. I went to get my information and she disconnected. Their technical support person was inpatient.

Its national, and they can give you a good rate.

Its a stressful process, but I don't know how they can make it any easier.

Worst experience I have ever had. Kept a journal of all of the misinformation and conflicting information I received about closing costs and when the payment was due. I did not feel my interest was Quicken Loans interest but rather to confuse the customer to charge higher fees. I wrote to J. Farmer of Quicken loans but did not receive a written response. Quicken has "teams" but they do not coordinate and give conflicting information. Quicken Loans is "engineered to CONFUSE!" I would be happy to provide my documentation which I started to record only after several phone calls of conflicting information. The representatives would NOT put anything in writing. They can deny having given the wrong information that way. BEWARE all the JD Powers hype about being #1 in. Us toner satisfaction. Who was paid?

It went very well. They were helpful and personal.

We had a previous loan with Quicken that was originally referred through Schwab. This time we called them to do a refinance of a home and it went horrible. It was like I was buying a car through a shady used car dealer. Like "Let me check with my manager to see if I could do any better, You have to sign this today etc. When I insisted on an estimate in writing or I was going somewhere else the rep sent me an email with 3 numbers, Loan Value, Costs, and Monthly payment. I responded with a request to please send me a complete Loan Estimate with all costs detailed. He replied that it was a waste of time to create this unless I would commit to complete the loan TODAY. Just like a shady Car Dealer. I was shopping for rates and comparing real costs. The rep several times said let me check with my manager and then came back with a modified verbal offer. I called to complain and then was assigned to another rep. He was just as bad or possibly even worse. High pressure to sign TODAY. He kept asking if I was wiling to sign TODAY. He kept telling me that Wells Fargo and Mortgage Brokers quotes were not firm and they would change terms once I signed. He told me that if I didn't use their Title Company it would cause huge delays. He didn't want to hear that I was comparing rates and costs. He was very reluctant to send me a written loan estimate but only quoted verbally. I’m a Mortgage provider’s dream. Everything we have is paid off except for this mortgage. We have 830 credit scores, debt to income ratio in the low teens, lots of cash in bank, IRAs, Stocks etc. Wells Fargo and a local mortgage broker who we dealt with sent us a written Loan Estimate with no delay. After 4 days of talking to Quicken where their terms quoted verbally seems very good I insisted they send me a Loan Estimate in writing. Low and behold when I finally got the Estimate the I saw that the rep had lied to me on costs and discounts. Bottom line there was $3,000 in additional costs compared to every other estimate I had received.

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So excellent it's beyond words almost.  Quick, efficient, painless, and spot on as promised.  Not a hitch in their process.

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Since January we have lost 3-4 thousand dollars with them trying to by a home. Our credit rating has been destroyed by having so many inquiries dealing with this company. We've made it to the second stage several times and have had to restart the process. We are military veterans and have never been treated so horribly. Pam Burton at the Century 21 has tried to force me twice to sign documents while my husband was not home to allow the sellers to live in a home with us for free when we buy there house, so they wouldn't have to take off from work for the process. The buyer and the seller were all in the same office trying to get both her and the sellers profit.

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