Mack Garage

It was excellent! They offered me a ride to work.

Our entire experience was exceptional. Eric rebuilt the clutch and gave us back the car. He told us that the car was still idling low and stalling once in a while, but he recommended we drive it over the weekend and bring it back on Monday for further diagnosis. Sure enough the car still idled low so we brought it back. Eric changed the spark plugs, which were factory originals, for $81 and said to leave the car so he could continue to research the problem. He also cleaned the throttle body. The next day Eric called with a definitive diagnosis. The crank shaft was visibly moving in the engine block. It's not supposed to move more than 0.012", which is not visible to the human eye. Eric explained that this was the result of worn thrust bearings related to a poor engine rebuild, which our dealer had performed 5 months prior due to a technical service bulletin. He suggested that we go back to the dealer to have them warranty their work. Long story short - we returned to the dealer, they denied responsibility and wanted $1,000 to tear down the engine. We declined having no trust in the dealer's work. We asked Eric for his advice and he calmly told us to hold Toyota accountable for their work. We got the Toyota district service manager involved. Toyota towed the car to another dealer, had their regional tech inspect the car, and they determined that the short block should have been replaced during the first engine rebuild. The manager received approval for Toyota to cover the second engine rebuild, which totaled $6,500. Without Eric's help we most likely would have sold the car for $500 for parts. Based on his thoughtful diagnosis and thorough work, we are now driving a 2007 Camry with a brand new engine, clutch, serpentine belt, and water pump for about $1,500.

They are honest, professional and competent.