WOW Cable & Telephone

WOW! Cable is a GREAT ISP compared to what I've been dealing with recently. Their prices are okay at best but they make up for it in customer service for sure. WOW Cable wasn't even available in my area but a representative was going around my parents neighborhood and I asked if it was possible to get them in my area. The representative was more than happy to move the process forward and subsequently contact the Condo Association to figure things out. Less than a year later they were allowed to come into our complex and were very professional.
Not once did I have a bad experience with their customer service. They called me to tell me when my installer was on-site, promptly setting up service without problems. Internet speeds are exactly as advertised and their Cable/DVR service (Ultra TV) is fantastic - easy to use, and reliable. I'm glad to be locked into my rate for pretty much two years and love the overall service. This is how all ISPs should treat their customers, it's no wonder that they are rated number one!

Excellent, good value and great service.

I had the cable installed in my home and they advised me that the bill would be $59.99 plus tax for the month. I received the first bill on 09/01/2010 and was advised that the total was $84.75. I contacted customer service and a gentleman kept on yelling at me and told me to "Stop Talking". I was shocked someone would tell me that. He would not tell me why the extra charges were on my phone bill. I was informed that I would have caller ID on my phone and it is currently not working.