SEARS

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The tech found the problem in 20 minutes. He suggested that I check the air vent in the future.

Sears was the only company that would work on my Craftsman tractor, He did a good job. My tractor runs fine now.

They were able to fix the problem last summer, but this summer it has not been starting again.

DO NOT USE THIS SERVICE. We were having problems with balance in our Kenmoore washer and called the service department. They set up an appointment that required my wife to stay home from work, but they never showed. They were unapologetic and dismissive and our inconvenience and finally showed up several days later.

Most recently, our 5-year-old Kenmoore dryer broke down. Despite their website claims of 24-hour service, the earliest appointment they could make was 6 days later. Both the customer service rep and her supervisor were completely unapologetic and seemed to be reading off of a script of how to deal with customers angered by poor service. We do not plan on using Sears (or buying Sears appliances) ever again.

We bought some of our appliances from the Sears in Westland and some from the Livonia store. If it's a small repair, then we take it into the service center in Livonia and they come out here to service the larger ones. I have just used their service department. We haven't had to buy any major appliances for a few years now. We have never had any trouble with their sales people. They give you a 48 hour turnaround when they have to come out for the bigger appliances. However, we have to drop off the smaller ones at the service center. So, a normal turnaround time for that would be a week. They are reliable. We have been fortunate that we haven't had any need for a major repair or anything like that. They are always very competitive. We have been very fortunate with the Kenmore brand. In our 36 years of marriage, we have used them all the time. My father used to use them too.