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Pollard Heating And Cooling
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
Locally owned and operated small business with nine employees. We are a licensed and insured Corporation. We've provided service to the metropolitan Detroit area for over 25 years. We offer a well stocked service vehicle and offer our customers the option of paying with cash, check, as well as MasterCard, Visa , Discover and American Express credit cards. We have truck mounted equipment to thoroughly clean your supply and return air vents and clothing dryer vents. Call today to schedule your cleaning!!
Business highlights
Emergency services offered
30 years of experience
Services we offer
Provide service and installation of furnaces, air cleaners, air conditioning units, allowing customers the opportunity for rebates being offered for the installation of high-efficiency equipment. Vent Cleaning!!, as well as light commercial. We install equipment from name brand manufacturers that offer lifetime warranties on heat exchangers. Authorized trade representative for DTE Energy and Consumers Energy, chimney liners, etc., for residential customers, gas piping, humidifiers, thermostats
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.677 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 81% | ||
| 10% | ||
| 4% | ||
| 1% | ||
| 4% |
Showing 1-25 of 77 reviews
Daron M.
Nov 2017
Pollard Heating Cooling did an outstanding job of installing a wall heating unit in an attached room in my home. After another company came out and told they no longer made these units, a representative from Pollard came out, looked at my old unit, called with two days and gave me an estimate. In other words, no problem. The installation went well, the technicians were thorough, the job was done neatly, and upon completion cleaned-up like they had never been there.
Response from Pollard Heating And Cooling
"Thanks so much for taking the time to review the services we provided to you and your home! We appreciate the time it took to do this. Keep us in mind should you have other HVAC concerns that need attention. Dawn, Office Manager Pollard Heating and Cooling"
Velma B.
Oct 2017
THEY REPAIRED MY FURNACE, AND LEFT EVERYTHING CLEAN AND ORDERLY. THIS COMPANY HAS SKILL...AND MOST OF ALL...HEART.
Response from Pollard Heating And Cooling
"Thanks so much for taking the time to review the repair that we completed at your home yesterday!! We appreciate that you took the time to sit down and tell others of the way in which we serviced you and your home! Have a lovely day! Dawn, Office Manager at Pollard Heating and Cooling and Ventcorp"
Brian K.
Oct 2017
After replacing $1600 in parts and labor to get the AC to work, less than 3 months later when it's cold enough to need the furnace find that something they replaced is causing the furnace not to work. Company owner called and claimed they weren't responsible. So they came over to fix the AC but broke the furnace. Avoid this company at all costs, Ripoff artists.
Response from Pollard Heating And Cooling
"Our company is always upset when we aren't able to provide service to a customer's satisfaction. I would like to provide some background. Our company did not install your heating, ventilating and air conditioning system. It was installed by another company a number of years ago. When Pollard Heating and Cooling came to your home in July of 2017, the reason for the service call was that you didn't have cooling. You told us that you had replaced a fuse in your system yourself, however, the fuse was too large in amperage and the incorrect fuse caused the furnace to have electrical problems. When we looked at your system in July of 2017, your air conditioning did not work at all. Our company came to your home and we were able to fix your heating, ventilating and air conditioning system in mid-July. Given the amount of damage that was found, our service technician suggested that it may be in your best interest to replace your furnace rather than repair it. The full cost of this repair, with service call, was $1,680.00. You opted for repair rather than replacement. We replaced your blower control board, speed control and blower motor. Your system worked after this repair, until you phoned for service on October 2, 2017. We deduce that your system worked correctly for two and one-half months. While we have provided service to you in October, we have not charged you for any of the time we have been at your home servicing your equipment. We have worked extensively by telephone, spending many hours on the telephone with the furnace manufacturers technical support line, in an effort to solve the problem you are experiencing. There comes a time when a company must determine that replacement is the best option, rather than putting additional money into a repair. That time came yesterday, when we phoned you to explain the most cost effective solution was to replace the furnace. We realize providing a customer with unpleasant news is not always met with happiness from our customers, but sometimes this news must be delivered. Dawn, Office Manager Pollard Heating"
Gloria P.
Oct 2017
Service provider was fine.
Response from Pollard Heating And Cooling
"Thanks for taking the time to provide a review of our services. We appreciate your honest feedback. Be sure to contact us with any future furnace, air conditioning and hot water tank needs. Dawn, Office Manager 313-551-4011 Pollard Heating and Cooling and Ventcorp Office(at)PollardHeating.com"
M R.
Jul 2017
Great. Would use them again
Response from Pollard Heating And Cooling
"Thanks for taking the time to go back to Angie's List and review the service we provided at your home last month! We appreciate the time it took and we appreciate your business!! Be sure to contact us with any future furnace, air conditioning or hot water tank needs. Dawn, Office Manager Pollard Heating and Cooling and Ventcorp 313-551-4011; Office(at)PollardHeating.com"
Deborah K.
Jul 2017
A/C installation was great! Lots of hard work, professionalism, and a very clean job! Thanks, Tyler and Howard! I've had Pollard come out for a few other heating and cooling issues this year and last. My first experience with Pollard was last year when my old A/C had cooling issues. I was very impressed with Tyler's thoroughness in finding the source of the real problem and with his patience in answering my questions. A few other companies that had came out for the same issue rushed through the job and gave very high quotes. I trust this company and will continue to call them for any future needs. Thorough, knowledgeable, honest, friendly, and professional--I highly recommend Pollard Heating and Cooling!
Response from Pollard Heating And Cooling
"Thanks [Member Name Removed], for taking the time to review the service the Pollard Heating and Cooling and Ventcorp recently provided to your home! It takes time to compose a review and we really appreciate your thoughtful impression of the work we provided. We look forward to working with you in the future!! Dawn, Office Manager 313-551-4011 Office(at)PollardHeating.com"
Kathy F.
Jul 2017
Tom called me at 1:15 pm and said he was 20 minutes away. He assessed the problem as a capacitor issue and had a replacement on the truck. He replaced the part and then ensured that the entire AC was working properly. Very courteous, professional and friendly. I would use them again without hesitation.
Response from Pollard Heating And Cooling
"Thanks you for taking the time to review the service we provided to your home yesterday. We appreciate your opinion of our service, from beginning to end!! Our goal is to provide top notch service, as we work to get you back to full comfort in your home! Dawn, Office Manager Pollard Heating and Cooling and Ventcorp 313-551-4011 Office(at)PollardHeating.com"
James W.
Feb 2017
Contractor was prompt, explained everything, and took into account that the house is a rental, and offered related advice
Response from Pollard Heating And Cooling
"Thank you for taking the time to review the service we recently provided at your rental property. We appreciate and value your time, your opinion and your business! Dawn Pollard, Office Manager Pollard Heating and Cooling Dawn(at)PollardHeating.com (Dawn/Brandy/Chelsea) Howard(at)PollardHeating.com (Howard) 313-551-4011-Dawn/Brandy/Chelsea-Office Support 313-551-4526-Fax 313-215-4889-Howard, Field Support-Can receive text messages Visit us on the web: PollardHeating.com"
Ivory W.
Dec 2016
Came back with replace the humidifer!!
Response from Pollard Heating And Cooling
"Facts: When we visited this residence, we provided this customer with two options for her humidifier. #1 was to repair the existing humidifier #2 was to replace the existing humidifier with an new, Aprilaire, Model 400. We did not actually replace anything. We only provided the customer with a diagnosis of her humidifier problem and gave two options to allow her home to have humidification. The cost for our service call was $45, not $700. It is unfortunate that this customer felt we deserved an 'F' for the estimate that we provided."
William S.
Sep 2016
Was told condensers were bad and I would need a replacement unit.
Sherrie W.
Sep 2016
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Michael B.
Aug 2016
It could not have gone better, and i could not have asked for better service. Thier tech was able to find the in 20 mins. I had two other companies out there and niether company was able to figure it out. The tech gave me several options and offered his advice. He was always on time, very polite, and respectful. The price he gave me was very fair and i was extremly pleased with service performed. I strongly recommend using this company, dont risk calling amatures, it just cost more in the long run. Bravo Zulu Pollard!
Response from Pollard Heating And Cooling
"[Member Name Removed], Thanks for your opinion of the service we recently provided to your home. We strive to supply our customers with service they are happy with, and at a fair price. It's always great to know that we met a customers expectations! We appreciate and value your time, your opinion and your business! Dawn Pollard, Office Manager Pollard Heating and Cooling Dawn at PollardHeating.com (Dawn/Brandy/Chelsea) Howard atPollardHeating.com (Howard) 313-551-4011-Dawn/Brandy/Chelsea-Office Support 313-551-4526-Fax 313-215-4889-Howard, Field Support-Can receive text messages Visit us on the web: PollardHeating.com"
Robert E.
Jul 2016
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Karen E.
Jun 2016
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Katherine M.
Jun 2016
unknown
Richard M.
Jun 2016
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ROHIT K.
Jun 2016
unknown
Velma B.
Mar 2016
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Janice B.
Mar 2016
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Response from Pollard Heating And Cooling
"Thank you for taking the time to review the service we recently provided at your home. We appreciate and value your time, your opinion and your business! So glad that you felt our service to be completed in fine form. :-) Dawn Pollard, Office Manager Pollard Heating and Cooling [email protected] (Dawn/Brandy/Leyuna) [email protected] (Howard) 313-551-4011-Dawn/Brandy/Leyuna/Chelsea-Office Support 313-551-4526-Fax 313-215-4889-Howard, Field Support-Can receive text messages Visit us on the web: PollardHeating.com"
Jennifer W.
Jan 2016
unknown
Response from Pollard Heating And Cooling
"Thank you for taking the time to review the service we recently provided at your home. We appreciate and value your time, your opinion and your business! Dawn Pollard, Office Manager Pollard Heating and Cooling [email protected] (Dawn/Brandy/Leyuna) [email protected] (Howard) 313-551-4011-Dawn/Brandy/Leyuna-Office Support 313-551-4526-Fax 313-215-4889-Howard, Field Support-Can receive text messages Visit us on the web: PollardHeating.com"
Timothy K.
Oct 2015
I was glad they sent Tyler again and he was cheerfully informative as usual. This furnace is on its way out, so I have some decisions to make and Pollard is certainly in the running as I get quotes on a new furnace.
Response from Pollard Heating And Cooling
"Thank you for taking the time to review the service we recently provided at your home. We appreciate and value your time, your opinion and your business! We will work on punctuality! Dawn Pollard, Office Manager Pollard Heating and Cooling [email protected] (Dawn/Brandy/Leyuna) [email protected] (Howard) 313-551-4011-Dawn/Brandy/Leyuna-Office Support 313-551-4526-Fax 313-215-4889-Howard, Field Support-Can receive text messages Visit us on the web: PollardHeating.com"
SUSAN A.
Oct 2015
He showed up at 9 a.m. just when he said he would. He determined what parts he would need for the job and called for someone to bring them. The other guy showed up right away with the parts, and he got to work. Altogether he was there from 9 am to about 1:30 p.m. He was quiet and took care of the job in a professional way.
Response from Pollard Heating And Cooling
"Thank you for taking the time to review the service we recently provided at your home. We appreciate and value your time, your opinion and your business! Dawn Pollard, Office Manager Pollard Heating and Cooling [email protected] (Dawn/Brandy/Leyuna) [email protected] (Howard) 313-551-4011-Dawn/Brandy/Leyuna-Office Support 313-551-4526-Fax 313-215-4889-Howard, Field Support-Can receive text messages Visit us on the web: PollardHeating.com"
Ryan W.
Oct 2015
unknown
Response from Pollard Heating And Cooling
"Thank you for taking the time to review the service we recently provided at your home. We appreciate and value your time, your opinion and your business! Dawn Pollard, Office Manager Pollard Heating and Cooling [email protected] (Dawn/Brandy/Leyuna) [email protected] (Howard) 313-551-4011-Dawn/Brandy/Leyuna-Office Support 313-551-4526-Fax 313-215-4889-Howard, Field Support-Can receive text messages Visit us on the web: [Hyperlink removed]"
Peter C.
Oct 2015
They did an excellent job, we are satisfied with their service.
Response from Pollard Heating And Cooling
"Thanks [Member name removed]!! Not only have you shared your 'thanks," with us personally, but you've shared it with the whole community. We appreciate your time and attention to a review of our services. Dawn Pollard, Office Manager Pollard Heating and Cooling"
Larry M.
Oct 2015
unknown
Licensing
State Contractor License Requirements
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FAQ
Pollard Heating And Cooling is currently rated 4.6 overall out of 5.
Pollard Heating And Cooling accepts the following forms of payment: CreditCard
No, Pollard Heating And Cooling does not offer free project estimates.
No, Pollard Heating And Cooling does not offer eco-friendly accreditations.
No, Pollard Heating And Cooling does not offer a senior discount.
Yes, Pollard Heating And Cooling offers emergency services.
No, Pollard Heating And Cooling does not offer warranties.