Star Fence

Good service this time just like service in prior years!

Clean work.

I'm so angry I can't see straight. We signed the contract on April 11 2014. Still don't have a new fence,gate or posts. The problem is Bob. Instead of having a full time office person. Bob is the office, the estimator, the gopher. At his convenience he comes to give an estimate. At this point, your foolish enough to proceed. He gives you paper work to have neighbors sign since it's a replacement not a repair. You do that in a few minutes. Call Bob and tell him. Unless you run the paper work to the office it could be a few days before he'll pick it up. So like a dummy, you drive it over. Then you find out you need one more signature. You get it and run it over to the office. Then you find out there's a glitch with ownership of one of the homes. You call Bob and tell him that. You also tell him to tell the permit guy that the city taxes come in two names. Of course he doesn't. You make the call and leave a message for permit guy. He gets back to you and says he'll investigate. Then he calls again to say they can waive it and the permit will be approved. You call Bob and tell him this. But you get the call that the permit is ready. Why? Because, you filled the form out as you believed to be right. Turns out you not Star Fence is the applicant. Bob told me he'd fix it when he first saw the forms I of course delivered to him. Fast forward, it's now three weeks since the permit was ready. I was told last week when I called for a status check they'd be here tomorrow to remove the old and set the posts for the new. If I hadn't called to find out what time they start work, I guess I'd find out they aren't coming until the day was over and nobody came. At that, after the work that was supposed to happen tomorrow it was going to be the following Friday the sections would be installed. Bob keeps trying to sell me on a setting time for the cement. I challenge it saying if the set the posts on Friday. The installation of the sections should happen two days later on Monday not a week later. I have a furry kid. For a week, they expect me to regardless of weather or time of day take him out on a leash. A smart business would put up a temp fence until installation could be completed.
Unless the installation is a DaVinci work of art. This will be the worst business experience I've ever dealt with. I will be back to report when the job is finally completed.


I would use them again making allowances for time. I will also recommend them to people.
UPDATE: I've already posted a review but said I'd be back at completion. Although I have had some frustration and wasted time. I have to say that I'm completely satisfied with the installation. I'm 0lder with heart and lung disease. I have a dog. It's been a real hardship to leash him and go out with him no matter time of day or night and weather conditions for ten days. That being said. When they finally get to it, they do excellent work. With the warning of and quot;if your in a hurryand quot; you might want to choose someone else. But, since quality in my opinion, is most important. I'd use them again and would recommend them.

No call back

unknown

never returned phone call or email

Star Fence showed up when they said they were going to show up. I got a good price on it and the work was completed as promised.

They were exceptional. They came when they said they would and they charged what they said and they did what they said. For the fence, I think I got one of those things that are made out of the new vinyl stuff that are used, and it's a private fence and a big one as well. So they put that all the way around it, and it's a corner lot and so it's a lot of them. It ended up costing me about $8000. They were very responsive. They gave me an appointment time to come out and do the estimate, and they showed up. They gave me the estimate and they set up a time for them to come and do it. They showed up and did the job. That's a big thing for me because I tried another fencing company that did come out and look, and then they said that they would call me and give me the estimate, but I never heard from them again. Then a month later they called and asked if I decided not to do the job. Star Fence was very nice and very professional. They were quick when they did it. I'm very happy with it. I will use them again in the future.