Parsons Heating and Cooling

I called Parsons heating , told the owner what was going on , he was at my house in less then an hour fixed it in under 30 minutes and very reasonably price ! Will do business again Thanks Keith ?

First and foremost the customer service is very lacking. I've missed countless appointments with Parsons because they will briefly knock and then leave. They do not call, wait, or even knock a second time which means if you are in the bathroom or changing a diaper you are screwed. They give you 5 hour appointment windows but neither call when they are on their way or when they actually arrive. And rescheduling is sometimes weeks out! The woman who answers the phone, Mary, is very short with you when you make any complaints or ask for the techs to come back after they left 5 minutes ago! That all being said they are simply not good contractors. I rent my condo and for the past 3 years this is the company my landlord chooses to use for heating and cooling services. The second-floor in my home had never been cooled or heated properly. My DTE bills were always skyhigh because I believe the thermostat was constantly pushing out cool air because the house would never reach the appropriate temperature. The first floor would be freezing and the second floor would be unbearably hot causing my kids to sleep downstairs in the summers. FINALLY my boyfriend couldn't take it anymore and called a different company to come out and check everything. After being in my basement for 10 minutes the contractor said there were multiple leaks and the coolant was low. After a 30 minute fix everything in my house worked correctly. After 3 YEARS of quarterly visits from Parsons and them saying everything was fine just change the filters more often. So yeah, 1 star. I wish I could give them zero.

Parsons did a very good job. Nothing too exciting. I don’t remember the price, but I know that I wasn’t upset about it. They’re very honest and trustworthy. I think it was just the one guy that came out. He was fine, very professional, very polite, efficient. He cleaned up after himself. I think, I have used them ever since we bought our house 28 years ago, I don’t think I’ve ever used anybody else.

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I have used them for a long time.  They installed the furnace.  They are pleasant.  The technicians present themselves very well.  They are quick, efficient and explain things.  

Nobody gets an ?A? with me even though they are good besides my plumber.  The price is pretty standard.   

The service man arrived on time.  He explained all that he was going to do. He dworked about 45 minutes and took all the garbage with him. I was VERY pleased.

Parson s Heating and Electric was great. They always answer my questions and are never pushy. They are very professional and knowledgeable. They are not messy at all and I would really recommend them.