C & L Ward Brothers Co

Called to determine and fix a leak in the roof. They came out and saw discoloring on the wood in attic. Instead of fixing the leak they wanted to sell me a $17,000 new roof. (I’ve had estimates by other reputable companies and all of them have been below $13,000). It ends up the leak was caused by a vent pipe that was easily replaced. Ends up I was charged $75 forI them to come out and give them the opportunity to sell me a roof and not fix the problem I called about. Once I had the leak identified and repaired, I called their service manager to request my $75 refunded. After going around and around with me, he said he would talk to the service technician and called me back. It’s been a month and I’ve received no call. I’ve never left or posted a complaint or bad review in my life. If $75 is so important to CL Ward then so be it.

Contacted C&L Ward to repair a leaking door to the patio. Upon initial consultation, it was recommended we purchase a new door to remedy the situation (over $1000). After replacement the door still leaked and a new seal was recommended. The door still leaked. Different technician came to inspect the door and seal and told us the door "is as good as it's going to get" unless we get a new door and frame. In summary, we've spent over $1,000 and C&L Ward has not fixed the problem. Look elsewhere for your home improvement needs.

Cannot speak to initial interaction, however THEY DO NOT STAND BEHIND THEIR WORK. I called about shingles rolling up on a corner of the house, after another roofer recommend that since they put the roof on, the work should be warrantied. Boy was he wrong. I called and they first stated that since I wasn’t the owner at the time, the warranty is VOIDED. They then booked me for two weeks out to fix it (at my expense), then called the next day to ask if I still wanted them to come out (basically saying “we really don’t want to be bothered”).

Deposit was paid in June. Job was finally finished, in the snow, in November. The communication was horrible, both between the company and us and between the various departments. The project mgr never checked on the crew - the installation should have taken 1 long day. Instead it took 3 because crew only worked 1/2 days. The deck itself looks fine. Final trim work was sloppy. It took 2 more visits to finish the job. The number of creative excuses we got regarding delays, etc., was ridiculous. We understand changes are being made, but we don't have the confidence to hire or recommend this company.

Terrible experience

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They did miss-measure the window so when the window shipped in, it was the wrong size. I had to wait an extra month for another window to be made. However, they did a great job installing the window and building out the addition to the roof.

Installer arrived on time and worked diligently until the job was completed.

Bad, worst company we have ever had do work on our home. Took months to get one window installed. They hire subcontractors and they are very poor at what they do. Every excuse in the book. I would not have them do work on my outhouse

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They didn’t have experienced employees and the craftsmanship and installation was bad. The communication was bad between the people in the office and project manages.

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